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November 2023 by Johnny D Tapper Jr
Honestly, I never thought I would be able to ever get a New Car. The staff, everyone I spoke with or had the pleasure to deal with was First Class ! Everything they said and done was exactly what I needed. It was very much worth the drive from Mobile.Thank you Again
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October 2023 by Lee and Tony Roberson
Jared Brickhouse was amazing! He worked incredibly hard to put us in the vehicle that was perfect for us! We highly recommend asking him to help you find your next vehicle. Thanks again, Jared!
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October 2023 by Nino Nuccio
I had my car towed here because I had a fuel issue and I figured it made sense to have my Ford fixed at the dealership. They fixed the issue and then said my transmission is broken. How could I bring in my car for a simple fix and come out with a broken transmission?The worse part is they never called me to give me updates. I would have to call, they would tell me they'd let me know by the end of the day and then they never did. Just terrible communication.To top it all off, I had to pay for the fuel issue anyways even though my car doesn't run anymore. I'll never touch a Ford again.
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June 2023 by Amy Daugherty
Their customer service is amazing- Logan Sweatt in particular! Town & Country was recommended to me by friends who also had great experiences and assured me it was worth the drive. We had been looking for a car for almost 6 months and no one was willing to help locally. I called and told Logan what I was looking for with a price range and he consistently sent me vehicles for consideration. We finally found one that we really liked, and the buying process went smoothly. Darryl Wood in finance is the best! I definitely recommend them to anyone who is serious about buying a car! Thanks again Town & Country!
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June 2023 by Sandra Wilson
Recently traded vehicles at Town and Country Ford. Jared, great young salesman did an outstanding job finding us the perfect Explorer to meet our needs. Traded our 2015 Edge for 2022 Explorer. Lots of features that I would not have normally looked for, love the front camera system and bucket seats in second row. Dealing with Jared was pleasant and painless he made sure all our needs and them some were taken care of. If you are in their market for a new vehicle contact Jared Brickkhouse at Town and Country Ford, Pell City Al. All the guys on the team are excellent in what they do.
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May 2023 by Roger Lay
We were on day 2 of a 6 week trip in our F350 towing a 5th wheel. About 4 hours into our 7 hour trip, we heard a loud noise under the truck. By the time we had gone another 8 miles, all of the warning lights started coming on in the dash. Luckily we spotted Town & Country Ford and started to exit, just to find out the power steering and the brakes were gone. I wrestled the beast and its tag team partner into the Ford place and popped the hood. Our serpentine belt had not only broken, but blown apart into shreds. A service tech came out and looked at it, picked the shredded belt out of the fan and other parts of the engine, and once the engine cooled, replaced the belt for us. We cannot thank them enough for allowing us to block their lot, and getting us back underway. The day was longer than expected, but not nearly as long as it could have been without their help
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April 2023 by Jillian Johnson
I purchased a 2022 Ford Edge from Town and Country Ford. The staff was so nice, and helpful. Easiest and fastest car buying experience I have ever had. Eric was awesome too. He definitely is great at what he does! This was the second car I have purchased with his help and will definitely not be my last!
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March 2023 by Jaden Hagen
Bought a 2014 Honda Civic lx though Eric Pearson. Man was I impressed with their thoroughness to the details, he even let me take a look under the car when they had it on the lift. Great car at a great price, even with it being used car I still got it with a wash and a full tank of gas. Overall great experience and would recommend purchasing a vehicle through them.
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March 2023 by Darrin Abbott
The order banks for my truck were about to open while I was out of town for work for four months. I emailed Town & Country and got a reply from sales associate Jared Brickhouse. Jared worked with me via email and over the phone to ensure I was ordering the exact truck and options I wanted. I expressed an interest in having some aftermarket work done and Jared had Nathan at TC Customs reach out to me. Nathan worked with me to make sure the parts I needed were ordered and on hand at TC Customs when my truck arrived. Every aspect of dealing with Town & Country was as easy and customer friendly as possible. I will definitely recommend Town & Country and will recommend Jared by name.
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March 2023 by Jason Foxworth
I originally went into T&C to look at the Roush F-150’s. I couldn’t find exactly what I wanted and my salesman Jared Brickhouse asked me if I would like to build out a Lariat and add whatever customizations I would like. I knew the TCCustoms group and their reputation for top of the line customizations. After some thought overnight and watching Zach Myers from Shinedown get a Bronco customization on their YouTube channel I was convinced this was the best route for me. So I pulled the trigger and I’m not the proud owner of a custom 2023 F-150 Lariat. I’m an extremely tough customer to deal with. I will admit that upfront, but Jared (earned every penny of his commission) and the staff at T&C did a fantastic job of handling all my requests and putting me into my dream truck. Jared was extremely patient with me and helped me every step of the way, even on his off day. Special thanks to Nathan Harmon with TC Customs for helping me customize the truck to just what I wanted. These guys have certainly earned my repeat business. Go check them out. It will be worth your time.
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March 2023 by Scott Hallmark
never buy a used car from here. I bought a used Ford edge for 9k less than 8 months ago and I am about to drop 8k on repairs for them selling it with a copper based stopleak that was in the radiator. it blew a head, the computer has had to be replaced and now the turbo is leaking as well. on top of that, the heat didnt work. I am convinced anything they sell is questionable based on my experience.
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February 2023 by jeff burton
Great customer focus and service !!! While traveling back to Texas driving my F-250 with a 30 foot 5th wheel attached, a check engine warning needed to be looked at and cleared before finishing my trip. I was close to Pell City, so I contacted the Town and Country Ford Service Department. While they were booked out for over a week, and they knew I was towing a trailer that undoubtedly would take up space, Brandon Volk, service advisor, agreed to have me stop by for evaluation. When I arrived, the entire staff was very professional, engaged and interested in helping me out. Grant Stice, lead service tech, evaluated and cleared the issue while answering my questions and providing helpful insight. Big thank you to both Brandon and Grant for the excellent customer service provided to this traveler in need !!!PS: the F250 diesel tows like a dream -- over 40k miles towing 10,000 pounds up and down steep grades with no problems, no chucking --- Powerstroke engine with the 10 speed transmission is the envy of the campgrounds !!!
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February 2023 by Scott Lively
We bought a 2022 F-150 from Salesman Eric Pearson, he was very good with getting us the deal we wanted . Eric even washed our truck personally to make sure we was happy. All the guys down there was extremely nice. Sales Management was very nice. All the way down to Finance. We couldn’t have asked for a better truck buying experience. Other dealerships need to take note!
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December 2022 by Dallas LeMaster
This place is AWESOME!!! I blew a turbo hose on my 16’ 250 and pulled into this dealership as the shop was closing with a truck struggling to pull a 42ft camper. This service center jumped into action, diagnosed my problem and replaced my hose in under 15 minutes. They scanned the truck, made sure no other issues were visible and ensured their repair was done correctly.I live in south ga but if I was from this area, this would be my primary dealership of choice.Don’t hesitate to stop!!!! This dealership is top quality!!!
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December 2022 by Michelle F Brown
We can’t thank these wonderful people at Town and Country Ford for their excellent service today. We are currently traveling from South Louisiana to Atlanta when our vehicle started misfiring along I-20. Thankfully we were 6 miles away and called ahead and explained our situation and they told us to drive it right over and they would assess it. Long story short our vehicle needs a new engine and we need transportation. The crew worked effortlessly to help find a rental vehicle and because of vehicle situations none was found. Lesa Griffin, John Brasher and team were a huge blessing to us inspite of our devastating news. Thank you John for dropping us off at a restaurant while waiting for our friends to drive from Atlanta to pick us up. I would put 50 stars if I had the option. Thanks again!The Brown’s
