-
January 2024 by Dolph Larson
The trucks were filthy. The auto transport straps for the front tires were too short and I almost lost my car. I also got over charged over five hundred dollars. I would never use U-Haul again! I am going to tell anyone who ask me about my experience!
-
November 2023 by melody noles
I love the lady at this place. She shines with the love of Jesus.
-
September 2023 by Janine Gardenour
I called to check on my truck today and was told there would not be one tomorrow morning at 8:00 as I was scheduled to pick it up. I was told systems were down and they would call me back. No callback and no truck. Called U-Haul 800 number and their customer service was absolutely awful. They take no ownership and blame it all on the location.
-
July 2023 by Ashley JoJo Moore
Super friendly, knowledgeable, and professional! If I'm in this area, I will ALWAYS use this location!
-
November 2022 by Unity Moving LLC
U-Haul is my favorite rental truck service!
-
July 2022 by Todd Osborne
Not even due a star. I was supposed to pick up a 26' U-Haul truck on July 5th. It had been arranged online and I had received all of the U-Haul application reminders right up to the day of pick-up. When I arrived at 8:30 A.M. on the 5th, I located the truck but there were no keys. I found some lock boxes, but the previously notifications did not contain any information about key retrieval. It did say I should pick up keys at the counter. That was a problem because the place was closed. My wife and I went through 4 U-Haul reps on the phone. A couple tried to connect with the Owner of the facility while we held, but were unsuccessful. One rep was finally able to give us the code to the lock boxes. No keys were found. We ended up having to drive 50 minutes to another town to pick up another 26' truck. The truck was supposed to be ready with an appliance mover and all we were supposed to do was ask for the keys. That was not the case. The only person that could handle U-Haul rentals was returning from out of town when we arrived. We had to wait an hour. When he finally arrived, the truck only had 1/2 tank of fuel and the dash-mounted cup holders were destroyed. All in all, we lost 4 hours and had workers at the house sitting around waiting on us. It was an absolute disaster. U-Haul should pull its brand from such owners and ensure a better customer experience. The take away from speaking with the reps on the phone and the owner's of the U-Haul rental locations is that they simply don't care.
-
January 2022 by kim bluhm
Mrs. Theresa was extremely NICE & very very helpful!!!! Would definitely do business with again!!
-
October 2021 by T
Do not EVER use this place. Dropped my super small car off to get detailed (JUST ON THE INSIDE). They charged me $125 when I was never given a price quote.I have friends and family who use this place and I’ve never heard them pay more than $50.I picked my car up and there was dirt on the ceiling where there wasn’t before. HORRIBLE experience. Save yourself some money and frustration and go elsewhere.
-
October 2021 by Mike Mason
Family ran, organised and easy.Equipment was is good condition and the nice lady was very helpful
-
September 2021 by Lia Williams
Store was closed and owners arrived 20 minutes late after my reservation time. Hung up on me when I tried to call them.
-
May 2021 by Athanastia Gerontakis
Keep your money
-
November 2020 by Taylor Funderburg
Do not EVER use this place. Dropped my super small car off to get detailed (JUST ON THE INSIDE). They charged me $125 when I was never given a price quote.I have friends and family who use this place and I’ve never heard them pay more than $50.I picked my car up and there was dirt on the ceiling where there wasn’t before. HORRIBLE experience. Save yourself some money and frustration and go elsewhere.
-
November 2020 by David Donahue
Never ever come here, they have no concept of the world outside
-
August 2020 by Tabitha Bower
They were terrible they double-charged me and they refuse to fix it I would not recommend this place
-
June 2020 by Glen F.
Very friendly; Check-in was a breeze. We were on the road in no time. Highly recommend!
