The Alabama Power Appliance Center offers a convenient payment kiosk that is user-friendly, allowing customers to pay their bills 24/7. The staff is generally friendly and helpful, although some customers have reported issues with certain tellers' attitudes. The call center is praised for having professional, nice, and compassionate employees. While the high cost of bills has been a concern for some, the center provides the option to extend payment due dates if needed. Overall, the Alabama Power Appliance Center provides a mixed experience, with positive reviews praising the payment kiosk and call center, but some criticism regarding high bills and staff demeanor.
I love that they are open (I live in Columbus GA and our office is closed down). I drive across the river to use the payment kiosk, which is user-friendly, I love it). Staff is friendly and helpful.
March 2025
Haven't been to pay a bill in person in years. Went to pay my mother's bill and found out you have to use a kiosk to pay with a card. They only take cash at the window.
November 2024
Very friendly and kind my questions was answered in detail thanks to Veronica Combs.
