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March 2024 by Ronda Broadwater
I haven't been inside a Krystal since before the pandemic. This store is so dirty and most of the employees don't even wear uniforms any longer. They have on hats and rags and wigs but not part of the uniform. The floors were disgusting, covered in food and grease. It's been years since we've eaten at Krystal and it will be years again. Eww...Oh and I forgot to mention the man that just walked in the back and delivered an employee food.
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March 2024 by Rebecca Johnson
We were in Phenix City, AL but live in Tallahassee FL. No Krystals here - miss having Krystal hamburgers.
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February 2024 by reality check
IDK why we decided to go to Krystal, I'm not a fan and I'm always disappointed with them.Anyone who isn't aware, Krystal is ALMOST identical to White Castle, at least as far as the food goes. I'm sure Krystal modeled itself after Whie Castle (WC started about 2 years before Krystal)The burgers are virtually identical in every way EXCEPT, Krystal uses mustard (no ketchup) whereas WC uses ketchup (no mustard) and IMO, that makes a huge difference !When I go to Krystal (which may be never again) I tell them to use ketchup and no mustard.Ketchup for burgersMustard for hot dogs !!
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February 2024 by Sharon Berdeaux
Half a bowl of chili at the cost of 3.49.
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January 2024 by Pyro T III
Every time I come here it is a long wait and there were very few customers other than me in the store.
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January 2024 by Jasmine Garcia
2nd time i came through the drive through around 12:30am and the lights had been shut off and staff acting as though they are closed. wasn’t until i placed an online order that they decided to say anything thru the speaker.
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January 2024 by Heather Jackson
Customer service was great! Food was what you would expect.
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December 2023 by Triniity
Why is this Krystal’s only 3.7 ?❓ every time I come here my food is FRESH. Quick service! Had one issue with one of the drive thru attendants. She act like it was going to hurt or come out of her paycheck to give me more napkins.
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December 2023 by Joseph Meeks
The staff were horrible, they ignored our requests and our orders.
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December 2023 by Kathryn Chain
I was VERY impressed from the second we walked in. A friendly welcome and fast, courteous service.She was very sweet and so helpful... The lobby and restrooms were clean. Great tasting, hot food as well..
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December 2023 by Dorothy Jean Bush
Extremely clean restrooms on par with Busy Bee.This store must have an excellent Manager. Thank you!Parking: Handicapped parking is available and on the same side as the front door.
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December 2023 by Dustin Singer
The lady behind the counter was new so I'm trying to be understanding, but with three customers in line and couldn't get a single order right, this shows a huge problem with both training and hiring. The food was made wrong and didn't seem fresh but it was okay. The dining room overall was okay level clean. But the employees are loud and obnoxious. A bad experience overall, and I brought my friend for the first time he wasn't impressed. Not a good showing of the brand.
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December 2023 by Matt Couch
Not enough workers. Food tasted great but should have come out faster considering it was "fast food", they did not seem to have enough workers available.
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December 2023 by Wendy Ginn
Sat in line to long and then the lady running the window was eating and licking her fingers! Nasty considering she was going to be touching our debit card. So we pulled off before we got served!
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November 2023 by Rykeria Golden
I get off work everyday at 1:30am and ever time I come to the Krystal in the same little darkskin girl have a nasty attitude tell us dat she can’t take any order when the boy told us they was open in this a 24 hours Krystal’s so why is the light off at 1:30 she turn the light off in try to lie to us about being close she do it ever night she don’t like her job she don’t need to be there .