-
February 2024 by whitney McCoy
Great customer service great quality of work.
-
February 2024 by Everett
Was told 1 hrs and took over two hours to tell me I need to a tire replaced waste of time
-
February 2024 by Harold Marshall
Great service! The service rep was an angel! I will definitely visit again!
-
February 2024 by Mike W
I want to give a huge shout-out and a big thank you to Crystal for going above and beyond in getting my truck taken care of. From the time we ordered, drop off, and pick up was seamless process. Couldn't be more pleased. Thank you
-
February 2024 by Purple Vanilla
Great service!!!
-
February 2024 by Eleanor Harley
I have come to this Pep Boys location multiple times and have always had excellent service! Everyone has always been very helpful and friendly. Definitely recommend coming here!
-
February 2024 by Ron Emanuel
Excellent customer service! Came in for a Lyft inspection and was in and out in 30 minutes! Thanks again for the superior service!!
-
February 2024 by Kenny Sanchez
Very fast, friendly and excellent service ?
-
February 2024 by Jon Lech
Quick service, fair price, professional staff.
-
February 2024 by Kelby Lamar
Crystal and the entire team was great. They ensured that I had everything that I needed and made sure that I felt safe with my repairs. I highly recommend visiting for your car needs.
-
February 2024 by Melanise Williams
Crystal the ASM at the Phenix City location is very Helpful with service. I was informed about the wait time as long as any special that was available
-
February 2024 by Pamela Harrison
This is my second time I’ve had to bring my vehicle to PepBoys because I could not get into my dealership. As a walk-in customer I have always recvd superior customer service. I instructed the manager I have nitro in my tires and to make a note to NOT add air to my tires. I watched him write in on the sheet. I have always had nitro in my tires since day one of me purchasing my vehicle in 2020. Ft Moore Auto Skills Center is where I have nitro put in my tires each and every time I purchase new tires. As I went upon my morning my tire pressure fluctuated from the normal range of 35-36psi to 38-40. This happens when air is added to nitro. I went back to Pep Boys to inform them . I’m not sure who the guy was but he called the tech who performed my oil change and tire rotation and asked him in front of me if he put air in my tires of course the kid said no. The unknown guy says, “see he said no and I watched him the entire time while he worked on your car”. The manager said he would roll the camera back and give me a call. Well 24 hrs later no call back. I phoned them Sat., 9 Feb 24 the unknown guy answers and says, we watched the camera roll back and he did not put air in your tires”. He also began interrogating me asking when did I have nitro put in my tires and he use to wk on post at Firestone and they have never done nitro fill. Well Firestone and MWR and the Auto Craft Center are two different locations. I was basically called a liar. He was very unprofessional, rude and I would never recommend this establishment to anyone. I asked for the owners contact he laughed and said good luck getting it.
-
February 2024 by April Chism
We went to Pep Boys today to have a tire repaired that another tire store was unable to find the leak. Pep Boys found the leak, repaired the tire. The inspection found that we needed an oil change, filters changed, and new wipers. All these finds were absolutely needed and also taken care of. Nice, professional service. Pep Boys earned a new customer today.
-
February 2024 by Charlene Jones
Crystal was so professional. Very pleased with work.
-
February 2024 by Jarvis Brooks
Went for an oil change guy at the desk came to me trying to upscale me new brakes,rotors and drums all the way around for $1,200 dollars. Unfortunately I'm a country boy I can do all this myself the only reason I took my vehicle in for an oil change is because I haven't had tike to do it myself upon further inspection ( myself) I don't need new rotors or drums and the breaks are as bad as he made them seem.
