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November 2023 by Lori Verga
Simply amazing customer service. The manager Daniel, impeccable customer service! They always answer my questions and find the best deals and services to meet my needs. #customerforlife
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November 2023 by Jim McKenzie
This store has nice employees, but our T-Mobile Wi-Fi box is not so much. Although we live in a fringe area, reception was excellent when we got it last year (100mbs average). After experiencing connection problems, we were told to go swap out our Wi-Fi box for a new one. We are now on our 3rd box in the last two months and it's worse than ever. (average speed is 5mbs). We will go get another Wi-Fi box and see if that's the problem, but I suspect it's due to tower overload. There is only one tower in our area.
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November 2023 by Elizabeth Stewart
No interest in helping...only selling their products. A man, Devon who used to work there was the best. very helpful, polite and no pressure to buy new equipment. unfortunately he left!
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November 2023 by Gregory Horton
I’m updating my Review to 5+ stars!Mr,Daniel, handled my T-Mobile account with patience and grace.He took time to explain to myself and wife how our account will work and benefit us.He went above and beyond our expectations! We will gladly support this business and promote it in our communities.Daniel is awesome! He makes T-Mobile awesome!!!
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September 2023 by Melissa Rodriguez
Daniel was a great he handles my complicated account with patience . He explain things . Helped with the purchase of 2 new apples watches. I was in and out within 35-40 mins max. I will be taking my business here from now on .
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September 2023 by Walter Champagne
Great staff to take care of your phone and other electronics.
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July 2023 by Darin williams
This TMobile branch is better than the one on Macon Rd in Columbus,which is very helpful.
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April 2023 by Kam Mau
Devin is the reason why I gave you guys 5 stars. He greeted me when I walked in and assisted me with getting my new iPhone 14 pro max. He was very knowledgeable and friendly. Thank you so much Devin for making this a quick and easy process. God bless you. Continue to be great ! It will take you a very long way.
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March 2023 by Melanie Camara
Service took a bit to get done what I needed. The employee I dealt with was excellent
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February 2023 by James Hoffman
A friend of mine ordered some i- phones online pay for them online I gave her a ride to pick them up stories very clean the staff is very knowledgeable and they were very eager to help I definitely recommend this place of business
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January 2023 by Tiffany Oliver
Joseph got me in and out. It was a simple task but it was a great experience.
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December 2022 by Adrian Lindsay
I received a new phone using the trade in promo. I’m 99% sure at the time of the sale, the sales rep told me I could return the phone up to a certain amount of days. However, the next day I try to return my phone he told me I can’t or I’ll have to pay the full price.I couldn’t believe what i was being told, so I called customer service. Customer service rep told me “that’s not true and I have up to 14 days.” At this point I don’t know who to believe . I decided not to confront the sales rep because of how angry I am. Ive decided to switch phone carriers.the crazy part is, I’ve been with sprint for 12 years! T-Mobile has corrupted sprint. I will not remain with a company that teach their employees dishonesty. I will give this phone to a loved one as a gift; and get the one I want. People spend a lot of money with these companies and their employees will lie to make sales..The customer service rep is also telling me the phone is not paid off and I’m just confused. I had to pay nearly $300 and trade in my iPhone 11; and now the phone I thought I paid for is now has a 24 month lease.?!This company is full of liars.Stay away from the fat guy with glasses.
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December 2022 by Delphine Anderson
Michael was friendly and supportive the store was clean I would highly recommend family and friends to that store I was in and out am very satisfied
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November 2022 by J Sellers
Had the greatest experience Thursday night thanks to Devin. He was very thorough, professional, and had an awesome sense of humor. Glad I am apart of T-Mobile now!
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October 2022 by Princess Feet
Do NOT come to this store, spare yourself the headache and go to another one . The employees clearly do not know what they are doing and they have a very bad attitude. The one that was helping me was Gretchen or Bretchen? (yeah, the same one that has 2 "good" reviews here, but its clearly her friends writing the reviews so she can balance the negative ones). There was another guy and another girl with her as well at the store working with her.But WOW, just a horrible attitude and customer service. Please again, refrain from using this store. I ended up driving to the one at Montgomery and they were excellent, they solved my issue that same day. When this Gretchen girl told me there is nothing she can do and wanted me to spend so much money! I knew there was something wrong about her. Please get rid of her, you're losing customers.
