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July 2023 by Christy Helton
The U Haul and location was fine. What I’m more upset with is the service. I scheduled a week in advance for a 10’ truck in my hometown five minutes away. On the scheduled pick up date I received a confirmation that everything was ready. Went to pick up at 4:00pm as scheduled and they had no truck. He had to call and get them to arrange another one. I had to drive forty minutes away to pick it up and come back to my hometown. Mind you this is .99 a mile that I wasn’t expecting. After attempting several times to speak to a manager about offering some type of deal I was then informed I got a discount in the means of getting a bigger truck. I didn’t order a bigger truck. I didn’t need a bigger truck. They then gave me a discount of a whole .20 cent off per mile but this was still unfair as I shouldn’t have had to drive 40 minutes there and back when I scheduled in advance to avoid the extra mileage. My total mileage was 90 miles for what would have been a 30 mile trip had the U haul been where it was supposed to be. When I picked up the automatically charged me a 50 mile charge costing me 72 from the jump then charged me another 72 after returning because the gas was not all the way on half a tank plus the extra 40 miles. We literally had the truck from 5:02pm til 9:00am. I just don’t agree with the customer service and this will never happen again. Being a woman trying to make moving a little easier for myself in turn bit me in the butt and cost me 145 for 16 hours of use but an hour and a half if that was traveling to and from to pick up and drop off. When asking about dropping off at a closerLocation to save mileage they quoted me a 450 dollar fee for that too. Just never again!
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June 2021 by Joan Torres Torres
They are the worst company to rent, we booked on Friday, they didn't have a truck, they moved us to Monday and they told us they didn't have one and they had called us the day before that they had the truck. The company in Phenix City is the worst of all the people are bratty. They did not solve it, they are the worst, I would recommend them, they never made us have a bad time, we had to extend the electricity, the rent and the reservation was made a week .
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July 2020 by Wanda Lamb
The experience was great nice service and mrs. Kerri was great.help
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November 2019 by Liz Heil
I live locally near this u haul dealer. They are suposed to be a U haul truck dealer. But everytime I call them to rent a truck they never have any. Your better off calling a different u hail dealer. Dont waist your time calling then for a truck.
