Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in Phenix City or go online to schedule appointments, place orders, and use options like in-store pick-up, free 2-day shipping, or same-day delivery. Reviews highlight that customer service associates at this location often go above and beyond, providing incredibly knowledgeable, courteous, and professional help. Staff are described as most attentive to needs and concerns, creating a great atmosphere with platinum standard customer care. Several customers report smooth, valuable, and enjoyable experiences where associates found the best deals and promotions, providing great bang for the buck and turning potentially annoying situations into great experiences. This has led to strong recommendations for the Phenix City store, with some customers stating they wouldn't go anywhere else.
The customer service at this store was AWESOME! Ashley was able to take care of what I needed in a timely manner due to her evident expertise. She was also very helpful in sharing what things I could do with my family plan to save money going forward. Thank y'all!
January 2026
Prompt personal price service. Resolved my issue with compromising Esim. All I needed was photo identify proof. Then after s few secs. I was out the door.
November 2025
Jerrod was extremely knowledgeable and helpful! Great experience!
