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January 2024 by Jasmine Dinkins
I went to PK one week ago today to get my nails done for my birthday. Lynn is the person who helped me and she has a very sweet personality however her work was horrible. I received a manicure and a pedicure. Pedicure turned out okay. The manicure was horrific from the beginning. There was polish all over my hands and cuticles. She tried to clean them up a bit but they still looked like something I could have done myself at home. I’m not one to make a fuss so I just dealt with it and decided to never go back. I’ve been going there for years but there has definitely been a decline in service. Today the gel polish on my hands (that I paid extra for) began peeling off my nails. Anyone who’s had gel nails done properly knows how much a pain it can be to get off so the fact that these were just coming off like stickers was crazy to me. Save your money.
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January 2024 by Chris Aycock
Brought my daughter to get her nails done, worst service. The lady doing them kept getting up and down during her time. It was like squirrel and went and did something else. The whole time she was working on my daughters nails she was on her phone. If you got a whole day then this is the place for you.
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December 2023 by Bria
Very rude and terrible customer service! I went to get my eyebrows done and the lady who did them was very rude, unprofessional, and had a nasty attitude. I had to stop and ask her if she had a problem, that’s when she decided to be nice. This is not how you treat a paying customer. I would not recommend this place nor will I be returning for any of their services.
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December 2023 by Kendra Tenea
I went here today for a pedicure and eyebrow wax. My experience with my pedicure was good. Now my eyebrow wax on the other hand was horrible. I asked her to shape my eyebrows. Instead, she nearly waxed them all off. My brows are now pencil line thin and it’s nothing she could do to fix it. I still payed her but I will never let Karen anywhere near my brows. Helen was sweet and did a great job on my pediServices: Pedicure
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October 2023 by SchaScha H
I’ve been to this shop several times and it continues to get worse! My past two experiences are enough to be done with this nail shop! At my last visit I was immediately put in a chair. They started my nails and then just left me sitting for 1.5 hours before coming back to finish me. During this time several other people were complaining that their color was not what they asked for.I understand some times are busier than others and decided I’d give them another chance. Today I was put with a guy I’d never seen before and my nails turned out awful!!! The shape is uneven and the color is patchy. I pointed it out and another tech tried to help get them shaped but did not correct the color. My nails looked worse after getting them done than before! I definitely will not return!!!!
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August 2023 by Dessy C
Kyle is terrible.. the entire shop is a mess! Please go elsewhere… please believe these reviewsServices: Polish removal
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July 2023 by Sharon House
The customer experience is lacking greatly. The owners are the primary issue. The failure to communicate professionally is overwhelming!! It's not because of the language difference either. Karen is very rude!! She wants to argue with the customer instead of resolving the problem. Frequent staff changes and I can see why. The salon could stand a thorough cleaning also. I will not be patronizing this business anymore.
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July 2023 by Alia Crapp
I only come here because I live close. Karen is nice but just rough. Paul is rough as well. I like the way they do toes & it usually lasts a long time. It’s just an ok nail shop honestly. They don’t really go the extra mile. You have to ask for cuticle oil. I got an toe nail polish & my toes were left with powder & stuff all over.
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July 2023 by Lashawn Hill
Very first time going enjoyed it.
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June 2023 by Kyra Osby
Every time I go they try to put me with this new guy and he is horrible. I decided to give him a try because they kept putting him with me and I thought maybe he has gotten better. He has but not enough so do a full nail job. My nails are chipping away in less than 3 hrs. I have gel and they are super thin. My nails are bending like crazy. I couldn't do anything crazy or they will all break off. This is crazy and they should train betterServices: Pedicure
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March 2023 by Ebony Dixon
Good work but they rush! Everything is rushed. The owner I think her name is Karen flat out told me I talk to much because I asked why I was offered no drink during my pedicure. I was highly offended. I just make sure I bring my own drink! My cup my businesses and I stopped tipping.Tipping is a courtesy not a requirement the work is good I admit but pay attention on how they rush on you. You can’t even think when this is supposed to be a relaxing luxurious experience.
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December 2022 by Tonya Green
This is the worst place to do business PERIOD they're soooo unorganized. I walked in to get a file and buff and polish change I'm a black woman a White woman walked in behind me to get a fill in . I was sitted in # 4 this lady was still waiting up front I sat there for 15mns ito turn around to see they had started on her nails before mine I will not tolerate this type of nonsense when we take our money and business else where they will take our presence seriously ..
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October 2022 by Latavia Smith
This was my second time using them. The first time was for a soak off so i decided to let them do me a full set French mani. I showed the pic of what I wanted and she was like ok an overlay with a little tip. But a guy started to work on my nails and as soon as he began to apply the tips I felt like they were going to be messed up. Every nail was filed to the left and some were too little for my nail bed. When I mentioned it to the manager he got upset. I will never go back. My nail beds are burning as I'm typing this!
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October 2022 by Kristina Macari
This was my first time coming to this place and I don't think I will be back. I walked in and let someone know I wanted a full set and pedicure. They sit people in stations as soon as they walk in so they sat me in a pedicure chair , I came in at 10:15am they did not come to see me until 11am. They have only two people doing nails and two people doing feet. My pedicure looked like I did them at home but the women who did my feet was sweet. I was shocked at how ruff and in a rush my nail teach was. She was going so fast it felt anything but a nail spa. As I was coming to the end of getting my nails done a women near me was getting into a bit of a disagreement with her nail teach. My nail teach started in on the foolishness and makes they women even more mad. It was extremely awkward for me for her to be yelling with another customer and doing my nails. She keep talking to the women even when the women stopped talking and fighting with her it was like my nail teach wanted to fight. She never said sorry to me about yelling with her while servicing me. My nail tech got up and just left me sitting there I had to ask her am I done she then said "did you lo four rounds of the UV light?" I had no idea I needed to because she did not tell me.So I sat down and did the last few rounds of UV lighting I then had to go and ask her "Should I do and wash my hands?" she looks at me and saids yes as if i'm bothering her. I went and washed my hands got my things to pay she never said thank you or bye. Another women checked me out. I was also shocked at the price 80 dollars for this poor service. I did not tip because they did not deserve it. As I walked out I could tell she was complaining about that. I love to tip but i've never been to a nail "Spa" this sorry. I don't recomind this place at all.Services: Pedicure
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October 2022 by crystal heaton
All the bad reviews are true but there is one thing that's not being talked about. I have a cosmetologist license and have for 15 years and this shop to be as busy as they are is one of the most Nasty salons I've ever been in. I have been to this salon before when it first opened and it was so not like this . I use to go to Sam in fultondale and these ppl came from his shop and his shop is always beautiful and clean if the board walked in today they would be in big trouble... I brought my 3 yo. And I didn't want her touching the counters ...we just left I won't be back
