-
May 2023 by Leia
Jeremy and his staff are excellent! Won’t overcharge you or stack “issues” with your vehicle. Been using them for about 10 years now and will never go anywhere else.Services: Electrical
-
March 2023 by James Wells
Peyton and Jeremy we're great got me in and out in no time and at a fair price
-
February 2023 by Kaye Nelson
Wonderful service! Very prompt and professionalService: Electrical
-
February 2023 by E. Brian Davis
I brought my Cummins 1 ton to them on Dec 2 2022 for several issues to be investigated under dealer warranty. I never received an update without asking for one. Normally, the update I received was, "I do not see anything in the computer, let me check with the tech/Jeremy and I will call you right back." I only received one call back in the time it was there. The truck was with them for about one month. The response I got to my concerns (exhaust fumes in the truck, hunting gears between 3rd and 4th, power steering noise and inconsistent power steering input) was "You must have never owned a diesel before, huh?"On Dec 26 2022, I sent an email to Jeremy requesting an update on the truck since I had not received an update. The response to the email was from Jeremy asking if I was off to which I responded "yes". His response was, "Me too Merry Christmas [sic]". He apologized to me when I arrived to his shop, but there is never a circumstance that warrants a response like that. Disrespectful.I had to contact the dealer (Pigg Enterprises) to help me get a response from Central Alabama Automotive. Pigg Enterprises ultimately told me to pick up the truck and bring it to somewhere else, if I wanted. I could only assume that Central Alabama didn't want anything to do with the truck any longer. To this day, I am awaiting a copy of the repair order for my records from Jeremy. I requested it on Dec. 30 2022 and he has not provided it as of the writing of this review (after a couple reminders sent to him).Remember: It is never unreasonable to ask for updates on your own vehicle while it is under someone's charge to repair it. Your vehicle, your money, your concern. For those who may wonder, I asked for updates twice a week until the last week where I wanted daily updates since they were not responding to me or calling back when they said they would.No repairs were performed to my truck, to my knowledge. No record of diagnostics were provided, either. I was told they were unable to reproduce the issues (namely the strong exhaust smell in the cabin). The only thing I know for certain is my truck was idled for a long time.Bottom line: I would never spend my money here. You may not get updates regarding your vehicle, you may get talked down to, and they did not disclose their inability to get to the vehicle within a reasonable timeline due to staffing issues (until several days after drop-off).Services: Transmission
-
January 2023 by Jacob C.
I brought my truck to Jeremy and their team after getting several recommendations about Central Alabama Auto LLC.They were able to have my truck inspected and repaired much quicker than any other shop including dealership, even with CAA huge customer base and heavy work load!!They sealed up my 6.7L Powerstroke and explained any questions I had about the invoice. At CAA you will receive the best, if not better, service on your vehicle than the dealer can provide. Jeremy and his team have earned my trust and business for life, my vehicles will not go to another repair shop! Thank you for the great service, prices and total professionalism.Service: Oil change
-
January 2023 by Todd Barker
Parking is horrible. I told and wrote down the problem with my vehical and it was ignored. After 3 days of them being too busy to address the issues I went and picked up my vehicle.
-
January 2023 by Hank Rasberry
Work done on my 2021 Ram 2500, handled quickly, friendly people, and great service
-
August 2022 by Jack Dobbs
Came in for a second opinion on 07 Ram 2500 Cummings diesel from what the Dodge dealership in Prattville offered me. My truck was in limp mode and the Dodge dealership was trying to charge me $11,000 in parts and labor. They fixed everything for under $3,000 and not only took care of me but wanted to follow up several months later to ensure my truck was operating efficiently. The customer service is nothing but the best, and they treat you like family. They are truly a top tier business taking care of trucks as if they owned it themselves. Great management installation and highly recommend for any within the area.
-
December 2021 by Kelly Dingler
Very responsive, knowledgeable, awesome work, great staff and fair prices. I don't know what I would do without them!!! 15 out of 10 rating for me!! I highly recommend.
-
December 2021 by Tracey Ushman
Super Freindly and knowledgeable Staff .. a wonderful place to do business with
-
November 2021 by Roderick Byrne
Had my 2006 Cummins towed to the shop. They quickly diagnosed the problem as a cracked fuel line. The part was ordered, installed, and I got my truck back in one day.
-
October 2021 by W B
My son was traveling from the Gulf coast to Gatlinburg when his car broke down on the interstate and was towed to Central Automotive Repair. Not only did they diagnose his problem but made the repairs and had him on the road in a few hours. Thank you for being there when he was in need of help…Good people doing good things for others… God Bless
-
October 2021 by Danya Jones
The team at CAA are great. Very knowledgeable with diesel trucks as well as automotive. Wouldn't use anymore else.
-
June 2021 by Bill Gunter
Brought my truck in with its "Check Engine" light on and a code of failing to communicate with fuel system. The truck still ran and the fuel pump was working, so thinking sensor. They went through it and checked everything out. Their best guess, since everything was properly functioning is an old memory data in the ECM. Code was cleared and no further issues. With all the after-market items installed on my truck, I would not go anywhere else, they know their craft and trust them.Service: Check engine light diagnostic
-
May 2021 by Ashlee Harding
Fast, professional, cost efficient. I love this place and trust them completely with my precious car.
