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February 2024 by Bianca Brickhouse
Great place to find hard to find items at a reasonable price.
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January 2024 by robert wasson
Customer service isn't dead. Thanks for taking care of your customers.
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January 2024 by Robert Struble
Excellent
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January 2024 by Twila Lockamy
Don't shop at Sephora
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January 2024 by J. J. Hoffman
My store for clothes and everything for my home.
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January 2024 by James Rials
STAFF WERE VERY HELPFUL AND FRIENDLY.
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January 2024 by Jen Ca
Every time I visit Sephora inside Kohl's, which is generally at night after work, I usually run across Delaney. She is always working by herself and always gives the best customer service, even when she is backed up with customers inside the store. She is a true professional in every aspect and Sephora inside of Kohl's is very lucky to have her. She shade matches me perfectly which is not easy to do and she is so well versed in fragrances as well. If it weren't for her and her knowledge, I don't know that I would shop there. So bravo to Kohl's for hiring such a helpful, enthusiastic, and truly professional employee.
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December 2023 by Michael Ervin
Nice ?
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December 2023 by Lisa Headrick
The Prattville store was well stocked, beautifully arranged. There were sales associates available and check out was quick and easy.
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December 2023 by Tim
Kohl's really has lost it's service and product quality. If they spent more time assisting customers and keeping product on the floor in instead of trying to recruit me on their credit card plan it might be a good store to shop. I'm tired of being everyone's 'card-carrying member'!
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December 2023 by Carmen Griffin
The employees here really are what makes the place an enjoyable place to shop. Friendly and extremely helpful.
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December 2023 by Mrs Martin
The staff is absolutely amazing! Very patient and sweet people. I don't normally shop at Kohl's but the experience I've had the only two times I've been in the store makes me want to go back. I am definitely becoming a Kohl's customer!
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December 2023 by Jenny Blackburn
Friendly staff, clean store and easy shopping experience.
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November 2023 by Jennie Bridges
I love Kohl's!! The prices are excellent. I save money everytime. The sales people are friendly and helpful! Great place
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November 2023 by Tara Fenn
I don't usually do these, but I am upset by their return policy! I shop at Kohl's ALL the time! You can ask anyone who knows me. I ordered over $200 in clothes from their website bc I just started a new job and need more professional clothing that fits my current body. It is difficult for a curvy girl to find pants that fit. The ones I ordered online did not fit, so I went to my Prattville Kohl's store today in hopes there would be something there that would work. My mom and I spent almost 2 hours there shopping and trying on clothing. I tried on about a 20 pairs of pants. I was so excited bc I found 5 pair that actually fit me in all the right ways. I also found a bonus little knit dress that was long enough to wear without leggings. I thought I had a win all around!!!I go to the register with my items to return and my items to purchase. To my surprise, they would not exchange the items I brought back for the items I wanted to purchase, unless they were the exact same items (which did not fit my body in any size). I asked for someone else who may be able to do an exchange type transaction. They said they only do even exchanges where it is the exact same item but in a different size. I tried explaining what I was asking for and they would not do it. The only thing they would do is a FULL refund to my debit card and then I would have to make an entirely new purchase for the items I wanted. No other scenario was permitted. I even asked for a store credit toward my new purchase. They said no they can't do that. I told them that I didn't want money back, I wanted to buy more clothes that fit. Am I crazy? When did stores start preferring returns over making sales?? I told them never mind I wouldn't buy anything because my $100ish dollars would be tied up for 3 days before it got back to my debit card and I couldn't make a new purchase without that money. Make it make sense ??♀️??♀️??♀️I will change this review if Kohl's actually does something about this!
