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March 2024 by Andrew D.
We had to stop to have our engine checked on a long trip back home to Indiana. Service was excellent and they were able to assist us and get us back on the road. Super appreciative of the team here!
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February 2024 by Denis C.
contacted Carey in regards to availability of the elusive Maverick. After informing me they did have one available my next question was what were the doc fees and other add on charges. He gave me the "price" of the vehicle and said Long-Lewis didn't add anything and furthermore had no doc fee. I purchased the truck today. The sales invoice had a simple one line "sale price" with no further breakdown. On the way home my wife found the window sticker and called my attention to the fact the "sale price" was $1000 more than the MSRP on the window sticker. I called Carey and inquired as to the differential in price. For the first time he divulged that they charged a "market adjustment" and apologized if he failed to mention that fact. The apology did little to appease the undisclosed charge! I called Brian, sales manager(?), and shared my experience. He went to great lengths justifying the additional profit structure but offered little resolution to the nondisclosure of the charge I was subjected to other than he would speak to Carey. Brian offered to accept the return of the car if I wished. I'm satisfied with the vehicle and have already devoted a full day of travel and not interested in going through the red tape and time to facilitate the return and refused his offer. It's the unscrupulous sales tactic I was subjected to that I take exception to and feel little was done to address my complaint. Hurry, Carey and Brian, and send me that survey that you stressed I should give you a perfect score on!!!
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February 2024 by Sarah L.
Extremely unhappy with the service department. The biggest issue is having to pay the "diagnostic fee" that was never mentioned upfront, which came to $200. We already knew the problem was the EVAP system before I even signed the papers when dropping the car off. I had another mechanic look at it, but they didn't work on that kind of problem. In my mind, I'm thinking any initial fees will not have much to do with diagnostics, and certainly not $200 if there is. When I went to pick it up, the paperwork had $200 written on it in huge sharpie letters that was absolutely not there originally. It would have been impossible to miss. They wanted $500 for everything, which turned out to be simply replacing the purge valve. I refused them to do any work on it and took it to Roger's Auto Repair on Memorial Dr where they charged $220 for the whole job, just 20 more than Long Lewis' "diagnostic fee" alone. The second biggest problem was how long it took to actually drop the car off. I made four trips over the course of four weeks and each time they said they were swamped and discouraged me from dropping it off. By the 5th visit, I ran into the service manager (the one who probably sharpied the diagnostic fee onto the paper later) he seemed to be annoyed that I'd been discouraged from dropping it off at all, let alone four times. I won't be back. I'll be giving my business to Roger's from here on out. The dealers are not always best to bring your car to. Lesson learned.
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January 2024 by Keagan O.
Do not give your money to these crooks. They lie and charge extra fees behind your back anyway they can. Terrible customer service, terrible car service. Will never go back.
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January 2024 by Sugarbear Express RV Rentals, LLC
We highly recommend Long-Lewis for your heavy Ford truck needs.
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January 2024 by MayLand Transport LLC
David and Lucy are all about customer satisfaction. They helped us out of a jam with our refrigerated trailer even though it wasn’t a service they typically provide. ??
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January 2024 by Benjamin Tucker
Excellent service. Pulled right in and the service department was able to help me quickly get back on the road.
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November 2023 by Justice P.
The folks at Long-Lewis Ford gave me one of the best customer experiences I've had in a very long time, if ever. My truck broke down partway through a multi-state road trip. I was able to make it to the dealership, and despite it being an unusually busy day (nationwide thunderstorms as well as two days before thanksgiving). I was made to feel that my vehicle was a priority and that they were doing there very best to get it fixed. Sunny was helpful, easy to talk to, and went out of her way to keep me updated at every step of the process. It made my day when Chapman personally told me that my vehicle was finished and repaired well before I expected it to be. He also took the time to listen and answer all of my questions and even follow up questions the following day over the phone. All in all the next time I need a repair or maintenance I would go out of my way time to take my vehicle to Long-Lewis. They do a very good job.
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April 2023 by Ellen O.
They have left me stranded 600 miles from home and 20 miles from Prattville for weeks due to my F150 having a battery draining issue. First the Service Department attempted to put the issue on me by telling me something had been left on, not driving enough, they suggested I drive at least 1 hour a day to keep the battery charged. Do they start every vehicle on their lot and drive for 1 hour a day, I doubt it. I was gullible enough to buy a new battery from them. It is now there, for the 3rd time, has been for almost 2 weeks. NO communication from them regarding the status of my vehicle, maybe bacause it has been sitting in outside at the back of the building. I guess being an older female, traveling alone and not one of their good ole boys they can do this. Time to contact the local news media, Attorney General, the BBB, and make lots of noise on Social Media. Ford Corporate or the Ford Extended Service Plan are not interested in helping either. I would not take a roller skate to be fixed to this Dealership, let alone purchase a vehicle.
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October 2022 by Jennifer B.
HORRIBLE business, no integrity. Avoid at all costs. The employees at Long Lewis blather on and on about how they do business "differently" than other dealers and how they give you the BEST price upfront from the start. No hidden fees. It's almost as if they are trying to brain wash you into actually thinking you're getting a good deal. Do you know what their best price is? It's full price. MSRP. That's their best price. Then then tell you they don't add any hidden fees and you should trust them. Don't. Salesperson L'Oreal came off as sweet and honest. She is what you call a "wolf in sheep's clothing." Not sure how she sleeps at night lying and manipulating people on a daily basis. She actually worked a deal and quoted an "out the door" price and then once agreed upon added taxes, dealer fees, etc. So much for that "no hidden fees" mantra. It's almost as if their taglines are the exact opposite of how they do business. Do yourself a favor and go ANYWHERE but Long Lewis in Prattville.
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September 2022 by Frank T.
poor inter office communication. 3 yr 36,000 warranty . This cost me 1/3 of the cost of the repair. The vehicle had 18000 miles but the warranty timed out. I got Detroit Ford involved which is why I got some relief. I was called and went to get my vehicle the service manager gave me the bill and said "no charge covered under warranty "two days later I'm notified I still owe 30 percent of the total not on the bill . I paid and now am done with Ford
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July 2022 by Jim M.
This is hands-down the worst service department of any dealership I've ever been to. I've lost track of how many things they've messed up for us in the past, and they always take longer than they say they will. Had to replace the leather face of my seat once because they sat in it with a tool in their pocket and cut a gash in it. Once I went there for an oil change and tire rotation... and I mark my oil filter and tires... which is how I knew that one side had not been rotated and the same oil filter was on it when I picked it up. The manager said "sometimes this place just gets hectic and things get overlooked." Oh and for the quick lane... there's a big giant "no appointment necessary" sign outside, but when you show up they tell you they only do that by appointment. I can go on and on.
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June 2021 by Wendy I.
I called and spoke with a service rep (not sure her name but she mentioned she just moved to Alabama) and described the problem I was having with my Expedition. She stated it sounds like the transmission and she said that our transmission shop is like 2-3 weeks out due to other vehicles, and I said ok can you please schedule the appointment and I will drive and monitor the car until my appointment. She put me on the books for June 23rd. I dropped my vehicle off Tuesday afternoon before closing and the rep who checked me in said it would be like a day or two before diagnostic could be ran but she would see if another service person could run it so that the transmission people would have a better idea of what is going on. Well here is it a full week later and nothing. No car nor no update. I called and made an appointment which should have been honored then not 7 days later. If you were behind then a call to try and reschedule should have taken place. Honestly being short staffed should not be the excuse any more adjustments to personnel should be made so that all of the customers can get their car serviced within an acceptable amount of time.
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October 2020 by Dianna H.
NO INTEGRITY Two weeks ago I called Long Lewis Ford of Prattville to schedule automotive service for a recall issue. They told me that they would order the part to ensure they had it available at time of service. Great, right? Don't trust them. Dropped my truck off yesterday and was told it would be 24-48 hours in case they didn't have the part. I told the person I spoke with that I had been told the part would be ordered 2 weeks ago so that I wouldn't have any issues. She said, "Oh, okay. Maybe so then." As I was leaving, the lady behind me said, "Good luck." At 10:00 today, I receive a call that it will be tomorrow because they have to order the part from Atlanta. When I point out what I was told initially, she said, "Oh, well, they must have used it, if they ordered it." No apology; no acknowledgement of wrong doing; total apathy. No integrity and untrustworthy! I did business with Long Lewis in Hoover. They operate with integrity and have phenomenal customer service. I can't believe they let their name be attached to this disappointment of a business. Make the drive to Birmingham. This place isn't worth the trouble!
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December 2019 by Lindsay T.
My husband and I have been receiving postcards in the mail stating there is a recall on our airbags. I finally called a couple of weeks ago to schedule the repair. The postcard stated we would get a free rental so I made sure to ask about it when I called. After being transferred to several people I finally got a sweet girl who, after putting me on hold for almost 10 minutes, confirmed we would be able to get a rental car at no charge. This morning when I went to drop off the car, I was told I would not be getting the rental I was promised and would have to just sit and wait for the work to be done. No offer of a car service to take me home even. After waiting for an hr with a bored 3 ur old, I was brought my keys and told I was ready to go. The young man said "Sorry the rental car didn't work out but at least you only had to wait for one hour." While I'm grateful I only had to wait an hour, I'm annoyed that we were told one thing and another happened. This is poor customer service in my opinion.
