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November 2023 by Justice P.
The folks at Long-Lewis Ford gave me one of the best customer experiences I've had in a very long time, if ever. My truck broke down partway through a multi-state road trip. I was able to make it to the dealership, and despite it being an unusually busy day (nationwide thunderstorms as well as two days before thanksgiving). I was made to feel that my vehicle was a priority and that they were doing there very best to get it fixed. Sunny was helpful, easy to talk to, and went out of her way to keep me updated at every step of the process. It made my day when Chapman personally told me that my vehicle was finished and repaired well before I expected it to be. He also took the time to listen and answer all of my questions and even follow up questions the following day over the phone. All in all the next time I need a repair or maintenance I would go out of my way time to take my vehicle to Long-Lewis. They do a very good job.
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July 2023 by Chelsea Hill
Excellent service! Kimber is absolutely wonderful at her job! The rental process was a breeze, very thorough, and professional. I had an unexpected little situation with my personal car, and needed a rental ASAP, Kimber had me in and out quickly with no questions. I also had an over size chair I was moving, and her and another Ford employee got it and loaded it in the rental for me. Don’t know many rental places that would go above and beyond as this one has. Wouldn't hesitate to use them again and I would certainly recommend them to my family, friends, and anyone one else who would ask. If you are need a rental call Kimber at Long Lewis Ford!
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July 2023 by Matt Bice
I never knew Long Lewis had the option to rent, but I'm glad I found out. It was a family emergency, last-minute 12 hour trip and I was stressed out. I talked to Kimberly, and she took amazing care of me and made the situation a little better. If you need a rental, check em out, and you won't regret it!
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June 2023 by Drew Hunt
A great rental company. They are jassle free and easy to work with!!
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June 2023 by Nicole B.
Ask for Joe! I ordered my Ford Maverick a while back and Joe gave me frequent updates and set me up with a Maverick test drive while I waited for my order. He was very straight forward about pricing and patient as I made decisions about a big purchase.
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May 2023 by Rebecca Hawn
Super helpful staff! Super easy process! Highly recommend! So much easier than other rental companies around!
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May 2023 by Benjamin Urquhart
Great customer service and good selection of rentals!
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April 2023 by Ellen O.
They have left me stranded 600 miles from home and 20 miles from Prattville for weeks due to my F150 having a battery draining issue. First the Service Department attempted to put the issue on me by telling me something had been left on, not driving enough, they suggested I drive at least 1 hour a day to keep the battery charged. Do they start every vehicle on their lot and drive for 1 hour a day, I doubt it. I was gullible enough to buy a new battery from them. It is now there, for the 3rd time, has been for almost 2 weeks. NO communication from them regarding the status of my vehicle, maybe bacause it has been sitting in outside at the back of the building. I guess being an older female, traveling alone and not one of their good ole boys they can do this. Time to contact the local news media, Attorney General, the BBB, and make lots of noise on Social Media. Ford Corporate or the Ford Extended Service Plan are not interested in helping either. I would not take a roller skate to be fixed to this Dealership, let alone purchase a vehicle.
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February 2023 by Bree Serafino
Wonderful selection of vehicles with a very friendly and informative staff! They have more vehicles to offer everyday! AND THEY ARE SO MUCH EASIER TO WORK WITH COMPARED TO OTHER RENTAL COMPANIES! ASK FOR KIMBER OR ALICIA!
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February 2023 by Nina Sky
But if we start to see things in the perspective of the blind we would not be so quick to judge. Things could always get better.
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January 2023 by Sarai (Nina Sky)
But if we start to see things in the perspective of the blind we would not be so quick to judge. Things could always get better.
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October 2022 by Jennifer B.
HORRIBLE business, no integrity. Avoid at all costs. The employees at Long Lewis blather on and on about how they do business "differently" than other dealers and how they give you the BEST price upfront from the start. No hidden fees. It's almost as if they are trying to brain wash you into actually thinking you're getting a good deal. Do you know what their best price is? It's full price. MSRP. That's their best price. Then then tell you they don't add any hidden fees and you should trust them. Don't. Salesperson L'Oreal came off as sweet and honest. She is what you call a "wolf in sheep's clothing." Not sure how she sleeps at night lying and manipulating people on a daily basis. She actually worked a deal and quoted an "out the door" price and then once agreed upon added taxes, dealer fees, etc. So much for that "no hidden fees" mantra. It's almost as if their taglines are the exact opposite of how they do business. Do yourself a favor and go ANYWHERE but Long Lewis in Prattville.
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September 2022 by Frank T.
poor inter office communication. 3 yr 36,000 warranty . This cost me 1/3 of the cost of the repair. The vehicle had 18000 miles but the warranty timed out. I got Detroit Ford involved which is why I got some relief. I was called and went to get my vehicle the service manager gave me the bill and said "no charge covered under warranty "two days later I'm notified I still owe 30 percent of the total not on the bill . I paid and now am done with Ford
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August 2022 by J Eatman
Super friendly sales folks. Service second to none
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July 2022 by Jim M.
This is hands-down the worst service department of any dealership I've ever been to. I've lost track of how many things they've messed up for us in the past, and they always take longer than they say they will. Had to replace the leather face of my seat once because they sat in it with a tool in their pocket and cut a gash in it. Once I went there for an oil change and tire rotation... and I mark my oil filter and tires... which is how I knew that one side had not been rotated and the same oil filter was on it when I picked it up. The manager said "sometimes this place just gets hectic and things get overlooked." Oh and for the quick lane... there's a big giant "no appointment necessary" sign outside, but when you show up they tell you they only do that by appointment. I can go on and on.
