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January 2024 by I am GROOT
Great place to shop
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January 2024 by Kayleigh Lokhart
They had everything I needed in stock great help
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January 2024 by Sith 3P0
I give it a 3 because of they have a nice selection of Garden stuff, but every time I go in there, the workers do not speak to you. Lowe’s must not train their workers to talk to customers like Home Depot does.
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January 2024 by Rick Wiles
We were at the Prattville Lowes. We picked out a ceiling fan that was marked down. I took a picture of the yellow sales tag. When it rang up the original price we showed the cashier the picture. She informed us she would have to see it for herself. She walked back with another cashier to see for herself. I walked with them to show the sales tag. They both ignored me and would not respond when I pointed it out, trying to help get the correct price. I did not appreciate being totally ignored when I was trying to help.
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December 2023 by Billy Cox
Absolutely worthless associates working the floor. I needed 4 pieces of paneling cut and after 30 minutes of waiting after they had been called twice, they never showed up. Hardly any customers there and saw plenty of associates on the floor. Got tired of waiting and walked out and went across the street to Home Depot. I was waited on immediately there. If you want excellent service, go to Home Depot. If you want incompetence, go to Lowe’s in Prattville.
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November 2023 by Randy Butts
I was shopping for some pegboard and was assisted by a very nice young man. His name is Bladimir. He helped me load two sheets of pegboard on my cart. He asked if there was anything else he could help me with. I needed some construction film and some male and female ends for extension cords that needed repair. He gave exception customer service. He took me to all of the items I needed. He even helped me with my cart to the checkout and helped me load the pegboard into my truck. He was awesome!! He provided exceptional customer service. You don't find this kind of service in most places.
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November 2023 by Angie
We asked an African American woman worker a question. She never answered us. Another worker answered the question. Very rude!!!The workers didn't seem to care about, if we found our merchandise or not. It's a shame
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November 2023 by Michael W.
Not surprised to see two stars. Based on staffing and management, two is overrated. I waited in an aisle for 15 minutes with two pages, noone shows. Went to find a manager who had every excuse, said he only heard one page, no doubt, associate had to go outside to get him. CHRIS has the leadership skills of a beginner. Told me his person was on the phone with another customer, why they had not responded. After front end Hourly told me they were way understaffed. I told Chris I did not appreciate his BS and he was concerned about my aggressive behavior and language. Never once did CHRIS offer a solution, never. Across the street is HOME DEPOT, sure they would appreciate my business as well as anyone else reading this review. Now I see why parking is plentiful, because service is so poor no one goes to this dump. Lastly, dont patronize the customer CHRIS, you are such a poor leader you probaly need to be educated on proper conduct with customers.
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October 2023 by Just Call Dave
Prattville store, Asked for particular size electrical wire, was in and out in less than 20 minutes plus saved $6.00.Oddly when mentioned stopped at Home Depot across highway first, all Lowe's employees there around me said, "we all used to work at that stupid management is reason we came over here. I replied hope not cause of that floor manager, he's definitely a problem child. "Oh yea black hair guy?" Yup stood at door when walked in, asked him 3 times for help. A customer gets tired having to walk back up to front to ask same person for help 3 times. Fourth time walking back up where he still stood doing nothing. I said, you're lazy I asked you 3 times for help, but you not once seemed to give a hoot. Then he said wrong words: and I said, don't care who mommy or daddy is, likely they know you have smart mouth too; so what got to say now. Guys guy actually moved behind a counter room, hope he did call mommy ?
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September 2023 by JUANITA BRANCH
Always helpful and friendly staff!!! Just bought another carpet from them to replace the one we bought 11 years ago at the Wichita Falls Texas Lowe’s! So quality products!!
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September 2023 by Ernest B.
Lowes what happen to your store. You can't get help with anything and the people act like the customers are an inconvenience. Maybe it would be best to just make this a self service store and let the employees stay home.
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August 2023 by Mad Hatter
Worst customer service allowable by law. Prattville people, in general, are jerks so it should be no surprise the Lowe's associates are the same.
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July 2023 by Chris Harris
Ordered a black stone griddle from here that I’m supposed to pick up today. All of a sudden it says pick up Tuesday July 25th so I call the store to see what’s up. The lady on the phone was extremely rude and seemed irritated the whole time. Tells me that the “assembler” is only in on Mondays and Thursdays so my griddle won’t be assembled until then. Not at all what it said online when I ordered it last night. I picked the free assembly option because we sell these where I work and I’ve already assembled 4 this week. I don’t want to have to assemble another one, especially one that I’m paying for and was offered free assembly (said nothing about a specific day.) The reason this is so disappointing is that it doesn’t take a rocket scientist to put these things together. The instructions are right in the box. So now my options are go pick up a box of parts and spend a half hour of my Saturday assembling it or drive all the way back to prattville on Tuesday. Neither option is a good one. Would give this experience zero stars if I could. Sincerely hope whoever manages this store shapes things up a bit.
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July 2023 by Brittany Scott McQueen
You can never find anyone to help you with anything and when you finally do find someone to help you . They let you know quick that they will have to find someone else because that's not their dept..
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July 2023 by Jennifer Culp
I recently went through a complete home renovation...1 of the items I purchased from Lowe's was a pivot glass shower door...the door was beautiful...unfortunately, it was cut wrongly by the manufacturer...even though it was no fault of Lowe's, Demi arranged to have it picked up and issued a credit immediately...I ordered a different door, received it quickly and all was fine...thanks Demi for taking care of the issue with minimal stress for me ??