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November 2023 by Justice P.
The folks at Long-Lewis Ford gave me one of the best customer experiences I've had in a very long time, if ever. My truck broke down partway through a multi-state road trip. I was able to make it to the dealership, and despite it being an unusually busy day (nationwide thunderstorms as well as two days before thanksgiving). I was made to feel that my vehicle was a priority and that they were doing there very best to get it fixed. Sunny was helpful, easy to talk to, and went out of her way to keep me updated at every step of the process. It made my day when Chapman personally told me that my vehicle was finished and repaired well before I expected it to be. He also took the time to listen and answer all of my questions and even follow up questions the following day over the phone. All in all the next time I need a repair or maintenance I would go out of my way time to take my vehicle to Long-Lewis. They do a very good job.
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November 2023 by Far From weak
Lazy shop managers overworks the lub techs it took them 2hrs to do an oil change this shop felt like a slave plantation.
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August 2023 by Tim Cauthen
Jessi-Ka & Noah took great care of me and my 2013 Explorer! Thanks so much!
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June 2023 by Brian Griffin
Went into the quick lane for an oil change right. Get back in the truck and there’s oil on the right side of my seat and center console. Unbelievable! Pop the hood and somehow the tech managed to soak the valve cover in oil and good bit on other parts under the engine bay. First time here for something other than warranty work and I will not be returning. If I wanted this level of carelessly and ineptness I could’ve went to a random quick lube place and probably been better off??♂️
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April 2023 by Ellen O.
They have left me stranded 600 miles from home and 20 miles from Prattville for weeks due to my F150 having a battery draining issue. First the Service Department attempted to put the issue on me by telling me something had been left on, not driving enough, they suggested I drive at least 1 hour a day to keep the battery charged. Do they start every vehicle on their lot and drive for 1 hour a day, I doubt it. I was gullible enough to buy a new battery from them. It is now there, for the 3rd time, has been for almost 2 weeks. NO communication from them regarding the status of my vehicle, maybe bacause it has been sitting in outside at the back of the building. I guess being an older female, traveling alone and not one of their good ole boys they can do this. Time to contact the local news media, Attorney General, the BBB, and make lots of noise on Social Media. Ford Corporate or the Ford Extended Service Plan are not interested in helping either. I would not take a roller skate to be fixed to this Dealership, let alone purchase a vehicle.
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January 2023 by Jay Brascom
No complaints... always a great experience. Even more exceptional when you have an appointment.
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October 2022 by Jennifer B.
HORRIBLE business, no integrity. Avoid at all costs. The employees at Long Lewis blather on and on about how they do business "differently" than other dealers and how they give you the BEST price upfront from the start. No hidden fees. It's almost as if they are trying to brain wash you into actually thinking you're getting a good deal. Do you know what their best price is? It's full price. MSRP. That's their best price. Then then tell you they don't add any hidden fees and you should trust them. Don't. Salesperson L'Oreal came off as sweet and honest. She is what you call a "wolf in sheep's clothing." Not sure how she sleeps at night lying and manipulating people on a daily basis. She actually worked a deal and quoted an "out the door" price and then once agreed upon added taxes, dealer fees, etc. So much for that "no hidden fees" mantra. It's almost as if their taglines are the exact opposite of how they do business. Do yourself a favor and go ANYWHERE but Long Lewis in Prattville.
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September 2022 by Frank T.
poor inter office communication. 3 yr 36,000 warranty . This cost me 1/3 of the cost of the repair. The vehicle had 18000 miles but the warranty timed out. I got Detroit Ford involved which is why I got some relief. I was called and went to get my vehicle the service manager gave me the bill and said "no charge covered under warranty "two days later I'm notified I still owe 30 percent of the total not on the bill . I paid and now am done with Ford
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July 2022 by Jim M.
This is hands-down the worst service department of any dealership I've ever been to. I've lost track of how many things they've messed up for us in the past, and they always take longer than they say they will. Had to replace the leather face of my seat once because they sat in it with a tool in their pocket and cut a gash in it. Once I went there for an oil change and tire rotation... and I mark my oil filter and tires... which is how I knew that one side had not been rotated and the same oil filter was on it when I picked it up. The manager said "sometimes this place just gets hectic and things get overlooked." Oh and for the quick lane... there's a big giant "no appointment necessary" sign outside, but when you show up they tell you they only do that by appointment. I can go on and on.
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May 2022 by Jim Dandy
Very good service. The oil tech as usual left oil dripping on oil plug area and all over filter. It irritates me that the business can't teach these techs to just take 30 seconds more and wipe it down. The tech thinks nobody looks under there to verify a tight new filter and oil was actually changed. I have for 20 years. I always find the truth.Service: Oil change
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September 2021 by Karl Taylor sr
Went in because my tire sensors went off on all 4 tires. Took them about 5 minutes to check air in them and reprogram the sensors.They do a great job on oil changes too. Have not been there more than 20 minutes all the times I had them do it.Amanda and Erin in the service department are great to.
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June 2021 by Wendy I.
I called and spoke with a service rep (not sure her name but she mentioned she just moved to Alabama) and described the problem I was having with my Expedition. She stated it sounds like the transmission and she said that our transmission shop is like 2-3 weeks out due to other vehicles, and I said ok can you please schedule the appointment and I will drive and monitor the car until my appointment. She put me on the books for June 23rd. I dropped my vehicle off Tuesday afternoon before closing and the rep who checked me in said it would be like a day or two before diagnostic could be ran but she would see if another service person could run it so that the transmission people would have a better idea of what is going on. Well here is it a full week later and nothing. No car nor no update. I called and made an appointment which should have been honored then not 7 days later. If you were behind then a call to try and reschedule should have taken place. Honestly being short staffed should not be the excuse any more adjustments to personnel should be made so that all of the customers can get their car serviced within an acceptable amount of time.
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January 2021 by Elliott Gilmore II
Great service and friendly staff. They are always willing to answer any questions you may have.
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November 2020 by SV Jones
Used them once before. Slow. This time I sat in the empty 'express' oil change lane for over 10 minutes and wasn't greeted by anyone. Finally left. Called and when someone finally answered, was told that they would prefer that I made an appointment versus using the 'express' oil change lane. Overall no apparent sense of urgency. Done.
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October 2020 by Gerald Stokes
All ways a great place to go for auto service.
