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January 2024 by Krunal Chaklasia
Nice hotel to
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December 2023 by andere jackson
Has issue with booking manager refunded very polite and great customer
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October 2023 by RUDE RESELLER
Great price and service was great.
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September 2023 by lisa jinright
I normally do not bother with stuff like this but I had a very scary experience at this hotel. I checked in and the lady gave me the key and when I went to my room the door would not open and a man approached me in the back of the hotel while trying to get the key to open my door and asked if I was having trouble getting into my room and I said yes. He then proceeded to tell me he was security for the hotel and took out his phone and did something with my card and made the door open and claimed because he was security he had a master key and opened my room with another key he took out of his pocket. This seemed suspicious to me so I went back to the front desk and they said they did not have anyone working with security there. The guy was not dressed in a security uniform but had a beard and hair with a pony tail dressed in a t shirt and jeans smoking a cigarette. That was red flag number 1. The front desk guy said he would move me to another room. They then moved me to another room this time in the front and when i got into the second room the ac was not turned on and the compressor on the ac kept going off and on and the room was super hot and never would cool down. Also noticed the ceiling was cracking and peeling off. Just felt very unsafe there being a woman and the second rooms ac was not working so I went back to the front desk and told them at this point I just wanted my money back and I would find another hotel. They said my credit card would be refunded in 3 days. They actually need security there or cameras because some guy is in the back of the hotel with a key that is opening people’s rooms. Just to think I could have been robbed. Was a very scary thing. Would not recommend this place. Was not sure if I was in a bad area or not but this hotel is off of cobbs ford so seemed like a decent area. Just overall was a bad and very uncomfortable experience after being there for at least 45 min and being moved to 2 rooms and dealing with all of this.Safety: Not a safe place
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September 2023 by La' Donna Bella
Please listen I attempted to book this room on a Saturday, the Indian lady tried to give me a room with a leaky roof, I have the pictures. When I asked for a different room that stated they were sold out mind you they were not sold out this hotel has never been sold out. Anyways I asked for a refund and they printed me a paper saying it was refunded back to me so I received a completed payment Monday from my bank they completed the stay on their end and said it was refunded back to me and it wasn't the black lady at the front desk tried her best to help she was courteous but couldn't access the system to cancel the payment she put the owner on the phone who was extremely rude yelling telling me to wait it's been refunded I know who u are , he wouldn't let me speak and hung the phone up in my face. I still haven't gotten my money. I will continue to pursue this matter They will never get my business again. also when the Indian lady works she give us the worst rooms and give yt people the nicer rooms. Please take your business elsewhere don't waste your time. Extremely unprofessional.
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September 2023 by Rusty Shackelford
After getting my room key, I found the room to be locked from the inside, and there was someone sleeping on the bed. HOW YOU GIVE ME A ROOM THAT IS ALREADY OCCUPIED??? The front desk had no idea he was there, and had to give me a refund because there were no other rooms. BE CAREFUL! This hotel has vagrants who can gain access to rooms.Safety: It's not very safe to have rooms that are occupied without the knowledge of managementNoteworthy details: It's not cool renting me a room that has someone in it already
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August 2023 by Google user
I normally do not bother with stuff like this but I had a very scary experience at this hotel. I checked in and the lady gave me the key and when I went to my room the door would not open and a man approached me in the back of the hotel while trying to get the key to open my door and asked if I was having trouble getting into my room and I said yes. He then proceeded to tell me he was security for the hotel and took out his phone and did something with my card and made the door open and claimed because he was security he had a master key and opened my room with another key he took out of his pocket. This seemed suspicious to me so I went back to the front desk and they said they did not have anyone working with security there. The guy was not dressed in a security uniform but had a beard and hair with a pony tail dressed in a t shirt and jeans smoking a cigarette. That was red flag number 1. The front desk guy said he would move me to another room. They then moved me to another room this time in the front and when i got into the second room the ac was not turned on and the compressor on the ac kept going off and on and the room was super hot and never would cool down. Also noticed the ceiling was cracking and peeling off. Just felt very unsafe there being a woman and the second rooms ac was not working so I went back to the front desk and told them at this point I just wanted my money back and I would find another hotel. They said my credit card would be refunded in 3 days. They actually need security there or cameras because some guy is in the back of the hotel with a key that is opening people’s rooms. Just to think I could have been robbed. Was a very scary thing. Would not recommend this place. Was not sure if I was in a bad area or not but this hotel is off of cobbs ford so seemed like a decent area. Just overall was a bad and very uncomfortable experience after being there for at least 45 min and being moved to 2 rooms and dealing with all of this.
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August 2023 by Dominique Bolanos
Don’t stay here they just want your money and won’t give it back to you or cancel your reservation if the rooms aren’t clean or safe enough to be in.Rude Staff sorry excuse for manager if there was one to begin with. Upon checking in our first room had a big crack in the ceiling you can see paint chips on the floor when calling the front desk it was a gentleman I want to say his name was jay they told my husband there were no rooms available being very rude and short with him I had to push an issue about it then all of a sudden they had rooms available. The next room they put us in toilet was dirty never cleaned mold on ceiling again cracks in the tub the phone looked like it was never wiped down and I saw what appeared to be bed bugs in our room the microwave was still yellow from whatever and whoever was in here last there were stains on the bed.and to top it all off the outlets did not have a cover on them. The staff did everything in their power to not help or help get our reservation cancelled they had attitudes and kept making up stories about why their manager wasn’t available and the card that they had for him was the number to the front desk and the email I sent to them that they provided was never responded to I contacted safety code enforcing officer in prattville this was unacceptable and a sorry excuse for staff management and MOTEL. I will pay extra money from now on these chain motels need to be tore down and shut down.Rooms: They don’t care about cleanlinessSafety: They don’t care about safety
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July 2023 by Robyn Nixon
Great location near many restaurants and Maxwell afb. Close enough to Montgomery to allow you to explore the city. Hotel is a bit worn but the owners are working on it and updating. Quiet enough to sleep in spite of being so close to the highway. Good water pressure in the shower and bed was firm and clean. Breakfast was provided: basic, cereals, juice, bagels, toast, and waffles.
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July 2023 by Tracy Lowery
Do not stay here. Nothing like pictures on internet. Rooms smelled . Bathtub in my room had a crack in it. Comforter on bed stained with what seemed to be blood and grease.. Told manager or guy at desk about it he sends someone to change bedding. But it also had stains. One room was hot , ac wasnt doing great. Told manager this is not what we expected and wish to not stay there and he refused us a refund and we had 2 rooms for 2 nights . He said since we called or booked through online we will not get any of our money back!! This is just some complaints. I do not reccomend at all! Will be calling booking to try to get our money back.
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June 2023 by Frederick Graham
This has been the horrible experience of my life when I reach the hotel there was a sign saying that the front desk person would be back in 10 minutes I waited for 30 minutes I decided to call the front desk at the hotel on my phone a person came on the line I said there anybody that your front desk he responded I just left 5 minutes ago I said that not true I've been waiting here for 30 then he came from the back of the office. I requested two keys he said why do you need two keys I say I wanted to keys he got an attitude. Then he told me to get out of the lobby like I was a kid I am 61 years I express to him that you do not talk to me like that telling me to go to my room I told him that he was rude and he threatened to call the police on me why because I asked for two keys. I asked for his name he told me Jay I said that I wanted his full name he wrote down Jay Davis. There was a manager card at the front desk with the name of Jay Patel on it. I asked an employee his name she would only say Jay she did not know his last name really I didn't believe that. I had never been treated so bad in my life at a hotel he was so rude he don't need to be working with the public I would never stay at this place again and it also have mole in the the ceiling I have pictures. I requested an iron there were no one in the room I called the front desk they said they are not required to have one . I never stayed at hotel with no iron in the room. I stayed at this hotel for June 9 and 10. 2023.
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June 2023 by Caleb Foshee
I am currently staying here and The owner when I checked in was nice there card machine was broke so the lady downstairs working the desk this morning was yelling and telling me I couldn’t read or use a machine when I went to add another night to my current stay. Very rude staff do not recommend staying here rooms were clean beside the floors
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June 2023 by Johnathon Huff
Over booked the rooms and found someone else has stuff in the room advised the front desk and they told me it was the maintenance crews stuff I took it to the front desk and got back to my room got undressed and someone walks in on me and starts to cuse me out for being in their room I went to the front desk and they advised they has no more rooms I called price line and they told them they had a different room got back to the desk and they told me the don't give refunds they are a private holtel to sue them for the money bad customer service and they don't care about their guests.
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May 2023 by Zach Mabire
Do not waste your time or money on this dump. The pictures on the website is not what you get when you get here. The room I'm staying has mold growing on the ceiling . The staff is a joke he's name jay
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April 2023 by Amanda Robinson
Convenient location. Disgusting rooms. Hairball stuck to the wall/floor area in bathroom. Funny smell in rooms. Toilet seemed dirty. Tub was gross for sure.
