-
January 2024 by Caeleb Hilmo
Ordered a hitch installation. They rescheduled with no warning and didn't even have parts available at the time. When the parts arrived and the new installation date came around, we were told they had no tools to instal the kit. These guys have poor customer service skills and will waste your time, go somewhere better!
-
January 2024 by Claude Bozeman
The vehicle I rented needed a front wheel alignment bad. I had to really concentrate hard just to keep truck on the road. I returned truck where fuel gage was when picked up. I was told I returned vehicle with 5/16 and they showed it should have been 7/16. The customer have know way of distinguishing 5/16 to 7/16 of gas. Fuel gage doesn’t show this. The truck I rented showed it being close to a half of a tank. I returned the truck at what appeared to be the same mark. Only to be told it was not enough. That is bad business in my book!
-
December 2023 by Brian Dill
Well, I would like to first note that as being new customers for the first time, this was not good experience all around. The original pickup location in Millbrook is one of the worst places I have ever been to. Very unprofessional. The representative did not call me to confirm the truck that I had reserved and when I went to pick it up on the day I reserved it, the truck and the representative were nowhere to be found. After an hour of trying to figure things out, we finally were able to pickup a 10' truck at the south memorial drive location. The representative there did not clarify if we were to return later than the drop-off time what we were supposed to do with the vehicle. My fiancée and I had to return it to an available store and completed the transaction. This past Sunday, we were notified of having charges with still having the truck in our possession, even though we had returned it to a U-Haul destination. I am very displeased with this whole experience and will potentially never use U-Haul again if I can help it.
-
October 2023 by Jeff Word
This is the only place to go if you are renting or returning equipment in the Prattville area.Highly recommend!!
-
July 2023 by J Perkins
Quick service and great pricing. The trucks are also very clean and easy to drive. No problems with this place at all.
-
July 2023 by Arieka Epkins
If customers do not order additional items like the dolly it needs to be removed from the moving truck because it takes up space and is in the way when trying to load household items. I had this issue yesterday and I specifically said I did not need it when I rented the truck. Overall, the experience was great! Thanks for the experience?
-
July 2023 by Danetonio Riley
Representative untrained, disrespectful, and used profanity. The rep. didn't know how to complete a cash refund and was very rude and unprofessional. I also had the joy of unhooking the hauler I rented as well by myself (which isn't an issue). The General Manager was on the phone with the representative as she used profanity and was rude because she lacked the training to process a cash refund. I wouldn't recommend this location and will only return if the equipment isn't available within 100 miles.
-
July 2023 by paul laboda
Lady was rude and it was very difficult to get out of where they trailers are parked
-
May 2023 by Alfred Williams
The U-Haul professionals at the Prattville, Alabama location were outstanding. They were helpful, courteous, and made me feel like I was important to them. I will definitely use them in the future.
-
May 2023 by F&K Finch
We turned our rental truck in here after moving from another State. The store is very clean, well stocked and organized. The young lady that checked us in was very helpful and friendly. It only took 10 minutes to check in the truck and receive the confirmation.This is a great place to do business with. If we need another rental truck, this is my store. Highly recommend!
-
May 2023 by Frank F.
We turned our rental truck in here after moving from another State. The store is very clean, well stocked and organized. The young lady that checked us in was very helpful and friendly. It only took 10 minutes to check in the truck and receive the confirmation.This is a great place to do business with. If we need another rental truck, this is my store. Highly recommend!
-
May 2023 by Becky Hicks
Was simple to rent a storage space if you have a credit card. I brought my own lock but ended up buying a lock from them because they do have specific requirements for their locks. Overall a good experience
-
August 2022 by Jeffrey Jones
Rented in town box truck. Everything went smoothly and the employees really were nice and knowledgeable. Rodriguez especially went above and beyond on customer care. He deserves a raise in my opinion. 2 thumbs up!
-
August 2022 by honakerm
Very impressed with the operation as well as friendliness and professionalism of the staff.
-
July 2022 by Ron Harris
Very friendly and courteous service.
