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November 2023 by Kristin Gebhardt
Kind staff. I love being able to run in and grab something I need. Clean store and bathrooms.
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November 2023 by Miles Hinkle
I went into big lots of Rainbow City on 10/13/23 and was very impressed. All of the employees were very friendly. The store was very clean and you could easily find all the products that you would need. They had a very big selection of top brand products and plenty of them as well so all in all, I was very pleased with my experience shopping at the Rainbow City Big Lots!
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November 2023 by Daniel Nichols
Good experience at this Big Lots! Deana was very nice and helped me a lot when I was looking for a recliner. She made the process a breeze. I've went back and bought some other furniture since then, never had a problem out of any of it.
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November 2023 by Connie Bodine
I'm done shopping there. Half the store is unpriced. I refuse to load everything up and go to the front to ask prices. The floor employees don't ever know and NEVER offer to find a price for you. I used to love Big Lots.
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August 2023 by Thomas Webb
I went in to buy a 299 recliner. I finally decided on a cloth recliner. I didn’t check my receipt like I should have because I also bought other things, but the two employees charged me for a 399 recliner that I never wanted. It was boxed when loaded on my truck, so I didn’t see what I had until aI had torn the box to pieces to get it out. It’s a faux leather high back recliner. I will never purchase there again!!!! I would have given a no star if I could have. I hope the girl enjoyed that commission.
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August 2023 by Aaron Broxson
Very nice employees, one young lady greeted us as we came in
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August 2023 by Brandon Ayers
It's a big lots bout the same as the others
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June 2023 by Bill Combs
Found out is does no good call aheadFind out if they have a certain item that's on saleSome lazy person tells you yeah come on down we have that
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June 2023 by Richard Seagraves
Staff was very kind and they were very helpful. The prices were good
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May 2023 by Tony Restauri
Been a while. Enjoyed wandering
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April 2023 by Cindy Dutton
Clean neat shelves. Check out lady was a prude
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January 2023 by Tammy Leary
Clean store. Great people!
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December 2022 by Teresa Stephens
Not real friendly. But stocked well
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November 2022 by Jeff Prickett
Great selection friendly service.
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August 2022 by Jennifer Owen
I visited the Big Lot's location in Rainbow City Alabama in August 2022. When checking out I showed the cashier a 20% coupon in which I had received thru email. The cashier could not get the barcode to scan so he asked for my email address and still the barcode would not go thru. He tried numerous times and called a mgr (Deana Carroll) to come to the front.The mgr tried the same approaches and stated it wasn't going to work but had a unprofessional, noncaring demeanor while attempting to scan the barcode on the coupon. I have been told by an employee at another location that a mgr can over ride or resolve this issue. Instead this mgr just seemed to not care if coupon worked or not. However the cashier scanned my rewards card then the coupon barcode and it went thru. All the 20 mins it took to resolve the issue, the mgr could have fixed the problem.I have lots of choices where to shop and it does not have to be Big Lot's with poor customer service.
