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February 2024 by Eric Land
It was great ? ? ☺️
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February 2024 by Chocolate Baby
The Betsy lady at the front seems to not care about customers. You ask her questions about mechanical work or suggestions she just sits there and look at you dumbfounded as if she couldn’t care less. As a mechanic or manager I would think she’d be more welcoming. Stated she didn’t like taking warranties so I just took my keys and left. She really needs to practice better customer service and stop just sitting there looking nonchalant as you’re asking her questions and suggestions
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January 2024 by Lavon Williams
Good customer service ?
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January 2024 by ARVIN MIKE
Had a tire bust a band on the interstate they got us back on the road with 4 new tires. Liked the tech that checked us in only real complaint was it was pretty slow for just getting tires.
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January 2024 by andrew oshea
Great service
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December 2023 by Mitchell Russell
I was charged over 800.00 dollars for something that was not even the problem.
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December 2023 by Donna Tew
Excellent service
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November 2023 by R
Clean place, friendly service lady at the front desk. Took to long to get my SUV back because of not enough service technician on hand. Will only go again if no one else has an appointment available. Needs more technician!
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November 2023 by Richard Smith
We rented a van for a Thanksgiving trip and found a nail in one of our tires before we even left the house. The rental company was giving us the run around. I called the Saraland Pep Boys store to see if they had that size tire. They did and had us in and out pretty quick. On a Sunday. Thanks to Betsy and the tech. I didn't catch his name.
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October 2023 by Laci Wright
Terrible technicians. Just went to change my oil at a different business and they tell me the last place that changed my oil(saraland pep boys) stripped my oil pan plug. Also the tech that rotated my tires decided only two lug nuts per tire needed to be fully tightened and filled my tires with waayyyy to much air. Don’t take your ride there.
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October 2023 by Clay Baugh
The guys worked me in during an emergency with my car. They took care of everything for me. They did great!!
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October 2023 by Donna Davis
I went here to have my tire pressure check and was advised to go to the third bay, I did and sat for awhile I went back in and he said no one came to assist I stated no he said I will be there. The other men in bay were working, and there were 2 guys in inside at counter conversating. Poor customer service this day this was the first time normally Betsy is there, and she is prompt.
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September 2023 by Tanjanika Cooley
Did not fix the issue having the exact same issue from me bringing my vehicle in on Friday. I was told I have to wait until this Friday to get the manager to speak with me. Assistant mgr has no answers or authority. Asked for district Mgr was unable to get me the district Mgr. Was told I would have to have my own vehicle towed back to them. Horrible
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September 2023 by Rodney Sayre
Used the wrong oil without asking and tried to sell my wife a battery that i did not need. Unauthorized upgrade in service and fees.
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September 2023 by Rodney S.
My wife took two of our vehicles in for an oil change at the Saraland Alabama location and the manager took it upon himself, without consulting her, to use synthetic oil so the 49.99 oil change ended up costing 133.16. I complained, and my wife was given a 30.00 discount on the second oil change. This still wound up costing over 84.00 per vehicle. Not to mention, he tried to sell her a battery for 177.00. A basic oil change is all she requested. Our three vehicles will be going elsewhere for any future maintenance.