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September 2023 by Danny
Found the right mattress and a great price. Sales agent was friendly, knowledgable and low-pressure.
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March 2023 by Nancy Wright
Keith Hobbs went above and beyond helping us with our mattress needs. Because we're in the middle of a cross country move we had been sleeping on an air mattress. Keith not only helped us find the right mattress for us he had it delivered the same day! Thank you Keith!
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January 2023 by Samantha Fleury
Keith was very knowledgeable and helpful in our mattress search! I feel confident we purchased the right mattress for us with his help. Their prices were reasonable and they were able to set us up with same day delivery. I highly recommend Mattress Depot in Spanish Fort!
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March 2021 by Bobby Segars
Went to the store in Malbus by Best Buy on Sunday 7 Feb 2021 I needed a set of box springs. The salesman did some checking and had a set, but could not get them till Tuesday. I decided to look around because I needed them that day, when I told him that, He commented good luck with that and that the other mattress stores come to him, then he said knock yourself out. Will not recommend this business nor will I buy from it.Bobby Segars
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November 2020 by David Cal
Bought a 2500.00 dollars mattress from this company, Not from there store.From the 2 stores in Theodore, and in Semmes, Which is renamed now.We have a bed just now 3 years old. Bought a 10 year warranty, on the warranty from manufacturer. Together it was covered. NOW,,As trying to get help for bed not lasting for warranty.We keep getting the run around about help with a warranty issue. This is the Worse place to buy from. This is not a honest place.
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April 2020 by Bill Darnall
Great service - friendly manager and good advice on our bed. One day delivery and they setup everything. We need another mattress and plan to use these guys again!
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November 2019 by Ray Reynolds
Very friendly staff. I called and got exactly what I needed. Wonderful experience and great value.
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June 2019 by Kimberly Jorgensen
We love Tim and his wife and how they took care of us while we were mattress shopping! He was straight forward, honest and trustworthy and all around an A+ experience
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September 2017 by Lauren Hardy
Excellent service all around! Keenan and his crew were awesome and efficient when delivering, as well!
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October 2015 by Carrie W.
We bought this bed for medical reasons I have a bad back. I Just bought this bed in July and this just happened today 10/15/15. My significant other already had the bed set in place for me ready to get in, when I began laying down in the bed the head part of the bed went flat and drop down the plastic part underneath broke. I already go to a pain management, physical therapy and a regular doctor and I have to take several different medications for my Medical conditions. This was very bad for my back I have bulging disc in my back an intervertebral degeneration and vertebrates leaking fluids. So this did not help the situation at all. I come to talk to the manager nicely to see what needs to be done to get us in that other bed and have this bed removed out of my house that caused me so much pain. Now I have broke in my home garnit warranty is getting it fixed I have had it less than 100 days. I begged and pleaded with him. I ask, " this how you treat your customers? I cried I ask for a better bed?" I poured water on his desk. This manager cuss me for a (Bi*cth, cuss me for all sorts of names & tells me to get the f*ck out of his store & escorts me to the door) Now I know you can get sued if you lied about people or you go over board on reviews. But, this is all the truth.
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October 2013 by Kenneth Hodges
Bought a new Tempurpedic mattress set a few months ago from here and love it. I have special needs because of a back injury. The salesperson took the time to help make sure I was getting the right mattress. Delivery was great too. Very nice folks to buy from. I would definitely recommend this store.
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May 2013 by Michelle G
My husband and I purchased a queen mattress and two VERY expensive pillows from Mattress Depot about three weeks ago. Upon walking in the store we immediately noticed very strong air freshener smells, but didn't think anything about it. We left the store with the two pillows, put them in the car, and continued shopping. We returned to the car about 20 minutes later to find that it wreaked of a very strong smell that smelled like mildew and manure combined! We thought it was the packaging the pillows were in so we threw the packaging away. The pillows still smelled two days later so we tried to get the store to exchange them. They refused saying the smell would go away in a few days. It has been three weeks and they still smell so bad that you can't be in the same room with them! We now know why the store keeps so many plug-in refresheners. Do NOT buy any pillows from this store! Mattress Depot obviously does not stand by the quality (or lack thereof) of their merchandise.
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May 2013 by Michelle G.
My husband and I purchased a queen mattress and two VERY expensive pillows from Mattress Depot about three weeks ago. Upon walking in the store we immediately noticed very strong air freshener smells, but didn't think anything about it. We left the store with the two pillows, put them in the car, and continued shopping. We returned to the car about 20 minutes later to find that it wreaked of a very strong smell that smelled like mildew and manure combined! We thought it was the packaging the pillows were in so we threw the packaging away. The pillows still smelled two days later so we tried to get the store to exchange them. They refused saying the smell would go away in a few days. It has been three weeks and they still smell so bad that you can't be in the same room with them! We now know why the store keeps so many plug-in refresheners. Do NOT buy any pillows from this store! Mattress Depot obviously does not stand by the quality (or lack thereof) of their merchandise.
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May 2012 by Roy McLeod
We (Wife and I) were not informed in a meaningful manner of the need of a Mattress Pad to avoid any stain issues. The company would not replace a defective mattress that had a sag issue and busted side because of OSHA regulations regarding stains on the mattress and it's return to the warehouse. So where do the old mattresses that have stains go that your people replace freely upon purchase? I fail to see how a warranty can be voided when a major mechanical failure of a mattress is present but also a stain. Just to be clear; we were not informed in a meaningful manner. So buyer beware the fine print will bite you.
