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February 2024 by Sarah Deming
Heidi and Josh, at the Springville, Alabama location, were the best to work with at getting questions answered and problems solved! We also bought 2 new phones because they were so helpful and easy to work with!
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October 2023 by Patrick Rhodes
Jakobe was very helpful with the trade in. He was a very pleasant person to talk to while we were waiting for the transfer data from one phone to the other.This is my second phone from the At&T Springville Al
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July 2023 by Cyndi Eaton
Manager was great opened me a new line and in and put fast. Live this store!!!
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December 2022 by Jill Messerly
The best customer service & technical knowledge very stress free. Highly recommend!
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October 2021 by Bobbie Foster
The AT&T store in Springville Al. Is the best. The technician that worked with me on Friday 9 /17/21 was fantastic. Well mannered and very knowledgeable. I appreciate his expertises and his kindness.
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January 2021 by Kayla Howell
She was amazing, I don’t remember her name but she was one of the few GOOD salespersons I’ve had
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December 2020 by GiGi Travel Blogs
I had to go into the store to do an in-person verification. Even after handing the store manager my CDL, the system the store utilizes told me I wasn't the person I said I am and it indicated I did not live at the address where I stated on my application.I drove over 45 miles from Birmingham to the Springville location (because that's where the online application sent me to) to be given the run around. I cancelled that order and went to T-Mobile and purchased both service and the new iPhone ProMax 256G. Based on my experience, I will never ever purchase anything from AT&T in the future.
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November 2020 by GiGi Reviews
I live in Birmingham, Alabama. . . . I completed an online application for AT&T new service iPhone ProMax 156G-bits. The application online sent me to Springville, Alabama to the AT&T Store. I am suppose to do a "curbside" pickup. I had a note to call Customer Service before going to the Springville Store. I called CS and the Rep. stated there was missing information on my application. So, he canceled the order because I said I would visit the nearest AT&T Store in Hueytown. The Hueytown AT&T Store did not have the iPhone ProMax phone I had intended to purchase. Therefore, I did not do an application for a new account in the Hueytown Store. I proceeded on to drive 43 miles to the AT&T Store in Springville, Alabama. I arrive at the store and stated I was there to do an application for new service. I hand the Store Manager my driver's license as proof of identity and residence. The manager keyed in the information from my CDL and AT&T Opulence Systems kept kicking the information out stating I wasn't who I am.? #ThatsOdd So and for about 20-30 minutes the Store's Manager tried to key in my information until the District Manager called and notified the Store Manager the AT&T Opulence System was having issues processing applications online. Therefore, I utilized my cellular phone to submit again an application for new service and the portal was unstable, flipping through pages before the end-user could complete the online application. However, the application went through and stated the phone would be delivered to my home by April 2021 ??? At that point, I believed this was an indication I should not patronize AT&T for cellular services. #OrderCanceled4Good
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August 2020 by cmac 7632
Great service
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June 2020 by Debbie Parsons
Terrible. Can't get anything done
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December 2019 by Walter Wear
Best place every
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November 2019 by Clay Kennedy
Appreciate the assistance..
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October 2019 by Laura Bellew
This store is the best one I've ever been to. Ms Shannon is the most knowable person I've talked to yet!
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September 2019 by Shannon Bellew
Love the new management! This store definitely has great potential with an amazing staff!
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June 2019 by Chris Luckey
Wonderful, helpful staff, who go above and beyond to save you money, and give you a great deal on wireless, TV, and internet.
