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November 2023 by Roxanne Turner
HORRENDOUS!!! Everything here was stained and obviously overly used and under taken care of. There were even roaches crawling around. Definitely would never rent from here!
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September 2023 by Renee Cummings
They are great people but sometimes you have people that work for you that take out the wrong account on the wrong day .
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October 2022 by Connie Taylor
My elderly parents are customers. The service they have received dealing with a broken washer is disgraceful.
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September 2022 by Hope M.
HORRIBLE ! I Went in and bought a bed room suite for $500 cash off the show door ! When I walked in the dresser was behind the bed frame so I really couldn't look inside it or open the drawers. I asked the salesman if everything was there and if it were in good shape. well he said Yes ok so I went on and bought it. when they delivered it to my storage (Thank God ) I went back out later on bc I wanted to sand it and stain the top. well I noticed most of the knobs were missing and that was fine. Well as I went on I realized it was infested with roaches and BED BUGS ! It was late at night by then but there were 100s of bugs so I panicked and took the back of the dresser and started cleaning them out. I called that Monday to let them know and I've talked to the manager a few times there's nothing she can do because I actually bought the set from the district manager Brian and he's a bold face lying Man ! so I'm out $500 for the suite and like $200 More for bug bombs and cleaning supplies !! I would have never thought in a Million years they would be able to have stuff like that on the show floor with All the new furniture ! You are crazy if you buy anything from them ! I'm disgusted
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August 2021 by Shayla Ball
The staff there is just like family. They are really a great group of people
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February 2020 by Autumn Putman
Over priced furniture. We had gotten a bed, and when they delivered it to our house, it had roaches all in the drawers. They said it was new. Negative. They harass you over a payment, even when you're never late. Didnt even wanna give one star but I had to.
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January 2020 by Blondalinda joelee
Never responded to me
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August 2019 by Amanda Roden
Wouldn't even give them a star at all but it said I had to give at least 1 star. They are nothing but money hungry people. While in the store they were on the phone with the delivery guys. The store manager told the delivery guys she was coming to the house They were at. They were to stay there and keep knocking on a customers door until she got there and then she would deal with them. The people were home but wasn't answering the door. That to me is HARASSMENT! Then they automatically used our debit card to make payment WITHOUT asking us first. We GO INTO THE STORE TO MAKE OUR PAYMENTS. I called last week and set up a payment arrangment and was told we wouldn't have a late fee if in by close on Monday. I was in there before close and still got charged a late fee. The item we got was an electronic device and we've only had it for 2 weeks and or already started to glitch out big time. They tried blaming it on us. I don't think so. I found the same exact thing for WAY less then they wanted! Not doing business with them at store #26 (Sylacauga, Alabama) ever again. Second time we've used them, second time we've gotten screwed.
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August 2019 by Amanda Roden
They are nothing but a joke. Gives you crappy things for 3 times what it cost in a store. Charges your bank and then makes it go in overdrafts because they are money hungry a$!wipes
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April 2019 by Bradley Lowery
Very polite and helpful people
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March 2019 by SistahK 1983
I would never rent from them ever again. They harass the hell out of you. My payment with them was never late but they called and texted me the day before it was due and the day of as if it was late. They charged my card twice for one of my payments and when I went to get it straight they denied it even though I was showing them proof. But my bank thankfully reversed the transaction. I finally paid them off and they even gave me a hard time about that. They kept trying to get me to get something else and they wouldn't take no for an answer til I threatening to report them. Please do not rent from these people.
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February 2019 by Tiffany Davis
Used furniture at a high price
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September 2018 by Pamela Gaddis
So you like to change it up? Then Best way Rent To Own is a good store for you. The pricing is reasonable. The merchandise selection is nice. #Sylacauga #Alabama #AskForGaddis
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February 2018 by cynthia parker
Great store
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February 2018 by amanda landrum
First issue I had is they brought the bed I got my disabled elderly mother with bed bugs in tow. Then the living room set I got was damaged. I pay club fees every month so that my furniture is insured but then they could not find the same set so they talked me into a sectional. It was also damaged upon delivery. Then after months of paying on this damaged sectional I realized that I had not received any credit from the previous furniture...which again is why I pay club fees. And now when I finally get someone to speak with me about these issues...the new manager is trying to solve this issue but the DM is not cooperating. Not only is he not cooperating...he is hiding behind his employees. Forcing them to deal with the angry customers. I now know why people say to never rent to own. Sylacauga bestway...just do yourself a favor and do not do business with them!!!
