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January 2024 by Alana Johnston
Do NOT recommend!!! I reserved a mini van (and received confirmation for a mini van) 5 days before I needed it to take me to the airport for a flight. Enterprise Sylacauga called me at 5:30pm the night before I was supposed to pick it up to drive to the airport to tell me they did not have a mini van. They left me scrambling the night before my flight trying to figure out how I would get to the airport with my luggage. Absolutely HORRIBLE business!!!!!!
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January 2024 by Kim Bagwell
I'm only giving a one star because it is required...they don't even deserve that. Just because you go online and reserve a car and have a confirmation number, doesn't mean you actually have a car reserved! This happened to us today. Apparently it will let you reserve a car and make you think you have a car but once you get there...you don't actually have a car. This is not the first time this has happened to us. We ended up going to the Birmingham Airport and renting from National with no problems. This place is a joke!!! Don't even waste your time here, just skip this place and go somewhere else because chances are, they won't have the car you reserved!
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January 2024 by Donavan Trahan
The car we rented smelled like straight weed! They hung trees on mirror but still stunk bad!
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November 2023 by Debra Adams Cofield
Great customer service! Friendly staff! Nice vehicles to rent.
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November 2023 by Tamara S.
Great customer service! Shacoria and her team took really good care of me while my car was in the shop being repaired for over a month. They were very understanding and accommodating. I would definitely recommend this company to family and friends in the future. Keep up the good work ladies!
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October 2023 by Jack Jackson
My truck got stolen, and Allstate sent me there to get my rental, Allstate paid $40 per day, so I figured I would be getting some little compact car right. Boy, was I fooled, I got a full-size Toyota avalon Special edition. I might be having to go buy one because the wife fell in love with it. I told her no, that was getting another truck, then I got THAT LOOK, you guys know the look I'm talking about. But the people working there are some of the nicest people you can ask for, and fast too, I mean from start to finish, I bet we wasn't there 30 minutes, I highly recommend this place ?
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October 2023 by Mandy Jordan
The manager went above and beyond to help us, was super understanding and so helpful. Will definitely be using them again, specifically at the Columbiana Road, Hoover Al. Location. I can't say enough good things about them.
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September 2023 by James Wellman
This location definitely has problems not my choice but the insurance company's choice for car while mine was being repaired 20 seconds into the initial phone call I realized this is not a place I want to do business with I shared the details with the corporate management team. Then after checking the reviews here it's nice to know that my Spidey Sense was validated. Thanks but no thanks I'll make other arrangements. Hope this place gets it's act together. Life is way too short to deal with this kind of rubbish.
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August 2023 by ben misner
I reserved a car there at 4:30 and usually if you reserve a car they should have cause what’s the point in reserving if they won’t have it. The lady told me they won’t know if they’ll have one or not. That’s your job to know if y’all will or not. Don’t waste your time go to U-Save they are so much nicer and cheaper
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August 2023 by Gary Ramsey
I had the worst experience with the Enterprise location in Sylacauga, AL. I waited 25 minutes (yes 25 minutes) while the branch manager talked and laughed with a friend in the parking lot. Then when she did come in, she was rude and impatient.
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July 2023 by Charlie Stewart
Associated were really sweet! I appreciate how kind & caring they were.
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May 2023 by Annia Davis
Amazing fast friendly good vehicles
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May 2023 by Amanda Barnes
Marquita was very attentive and she helped me with all my questions. She is very efficient at her job and she made this experience wonderful!
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March 2023 by Talonche Hunter
They charged me extra for an extension that was supposed to be paid for through my insurance. They did not mention any of the extra charges beforehand, the charges weren't mentioned until after I returned the vehicle. They had supposed to been emailing me after I left the premises from returning the vehicle with statements of what prices were added and I never did receive the email so they pretty much just got over and beat me out of my money with no explanation whatsoever.
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March 2023 by Bernard Stewart
Started off as an ok experience. Now I'm having to jump through hoops to reverse toll fees. One person says tolls for Cali, one says it was tolls for Florida. I never left my little town in Alabama. Think you can just call enterprise to get them to take it off, nope. Have to call the toll administration yourself if you can figure out which one.
