Shipping Centers near Sylacauga, AL

“Had been having trouble receiving packages at my address and knew of no way to fix it from the house. Tried repeatedly online and over the phone with no luck. Decided to find the Customer Center in Sylacauga on Hwy 280 (where I was pretty sure my packages from UPS had to come through). This was where they would become lost in Tracking and often returned to Sender. I took the 30 mile trip today to see what I might find out at what I believed was the main hub of my area. When I arrived I saw UPS trucks everywhere and a parking lot full of what seemed like employee vehicles. I knew that this was possibly what I was looking for. Could find no door or anybody walking around to speak to, but happened to see a man in his truck in the parking lot. I approached hoping he worked there and could help me. Sure enough he was a second shift mechanic for UPS and I explained how I needed to speak with somebody that could resolve my address confirmation problems and perhaps even find a current shipment I was expecting that had become stuck again somewhere near Sylacauga. He led me through a huge building to an office where we found a gentleman that could and was willing to help me resolve my issues. Within 5 minutes of giving him my current tracking number for the lost package, he found it sitting not 50 feet from his office and signed it over to me on the spot and assured me my address problems in the future would no longer be an issue. I thanked them both and got in my vehicle and drove home with my package feeling certain this might not happen again. It was miraculous by today's standards and couldn't believe how lucky I was finding the two ideal gentlemen I needed to when I first set off. I was not real happy with UPS the past couple months, but they seemed to have redeemed themselves only due to the efforts of two of their employees, who were not obligated to help me in anyway. Thanks to them and look forward to see if future deliveries make it uniterrupted. If they don't, at least I now know where I might be able to find help, which is the most important thing, and the most frustrating part recently until I found them. Thank You for Taking the Time to Help..”

“They worked with me trying to get a label to print from a company and they didn't stop til they got it to print. Thank you Connie and Jerry. Would definitely use them again.”