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April 2024 by johnathan Harris
Terrible service! My 74 year old father bought a phone and it didn’t work. They couldn’t fix it so he asked for a refund(I paid for the phone). The girl said they couldn’t refund at the store, call customer service. Called customer service and they said it could be refunded. Went back, and the same girl just admitted she didn’t know how. Lying to a 74 yo man. We now have to go a third time in the morning bc the supervisor wasn’t available. Who sells a broke cell phone then and doesn’t try to fix the situation? Terrible service. Never go to this store, the attitude is terrible!
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March 2024 by Katrina COLLIER
The manager and the sale people are very nice and sweet will help you any way they can
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January 2024 by Phillip Love
Got a moto razer flip on dec 13th broke on new years and they refused to help me and claimed I never purchased the moto phone from their store. Thanks miss piggy looking girl you’re zero help.
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November 2023 by Melody Mckeller
I just called Sunday 10/29/23 at 1:40pm the young lady answered the phone with the rudest attitude through a telephone for customer service I told her never mind did not want to bother her at her WORK worst customer service I will call corporate as well. I hate you had to work today ???
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March 2023 by Kelley Carnes
Amazing experience! Everyone there is new and friendly!! So happy about the staffing changes I’ll be returning to this store permanently.
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March 2023 by nasir ahamed
Unprofessional very rude customer service ripping off people, call customer service something else come to them that have their own words they do tell you something very bed experience
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March 2023 by Alex Wilson
The new staff is amazing! Very helpful and professional.
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November 2022 by Kaci Jo Rooker
The people working there made my experience awful. Not helpful at all. They were very rude, and didn't give me a receipt.
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October 2022 by Erica Jones
The 2 ladies there have exceptional customers service they were very helpful with assisting me with my new device overall the best location so far these ladies are awesome they also help me save $30 Please visit this store if your ever in there area.
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October 2022 by Retanua Bailey
Another bad location to visit. The two young ladies in there were so busy smiling at the man in the store, they failed to give me details about my upgrade correctly and charged my card wrong but keep saying they're correct.If you're going to steal from the customer, do it discreetly.Pay attention and don't sign anything until you know for certain things are correct!!!!!
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August 2022 by Naynay McCord
I'm only giving this location 5 stars because I was on the phone with customer service for 1.5 hours and they still couldn't help me switch my Sim cards over and I was only on the inside for a few minutes
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June 2021 by JasonTAK43
I just wanna share this loophole I found with metro that could help people that lose or damage their phone before the 6 month upgrade period. You can actually go in and get a free phone on a second line and change the numbers, then cancel your old line the following day. Just like that!! Customer service is awesome!! It beats have to pay the 100+ for a new phone. Of course it only applies to the phones on that free deal.
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April 2021 by Elbert Pollard Jr
They have good and fast service
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March 2021 by Dulce Salazar
Very poor customer service everytime I go to pay my bill I'm told there system is down or they don't have change for 100$ bill it's always something with this location I rate it 0 stars
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May 2020 by Yvonne Farley
Tarrant Metro PCS is horrible the employees are incompetent rude and don't know what they are doing
