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March 2024 by Sally E.
Just DONT !! 200 on a Thursday night, shower full of soap scum hairs all over the floor, walls paper thin breakfast was basically just as bad. Keep driving
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January 2024 by Elizabeth Pino garcia
Very good room, spacious and comfortable, clean, excellent service, highly recommended.
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January 2024 by Donna Gulley
My room had roaches. Notified the front desk and was offered a can of roach spray! The audacity!!!I was able to move to another room after requesting to do so. They also wouldn't let us get an extra towel! Piss poor front desk customer service!
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December 2023 by Debbie Andrade
We stopped overnight when passing through. The room was clean and beds were comfortable. The pillows, however, were miniature. (2) 1/2 sized pillows per person. I asked for extra pillows and was told they didn't have any. I asked if one could be used from an empty room and was told no. Customer service wasn't good otherwise either. No one at desk on 3 occasions, had to look for, or ring for help.Breakfast was ok, coffee not so good.
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December 2023 by Heidi Wallace
Rooms were very nice-updated and clean. Beds were comfortable. Exercise room well equipped and pool area clean. Breakfast was tasty-hot food as well as usual continental breakfast items. Mitzi at the front desk was friendly and very helpful! Would definitely recommend this hotel!
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December 2023 by Lisa Young
I don't know what I would have done without Mitsy and YoYo!!! My mother has dementia and left our room around 2:30am. I woke up to my mom looking for something and when I asked what she was doing she said she was with the woman who brought her here, I said momma I brought you here, she then went towards the door and I went with her and she was right there was Mitsy.YoYo found my mom and asked her if she was okay and my mom said " I don't know" YoYo asked Mitsy if she knew her and she remembered us from checking in, they asked her who she was with and mom said "Lisa" they found me on the registry and thank God I was the only Lisa and brought her to me.I will ways be grateful!!!! Thank you again!!!
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November 2023 by TJ Jackson
I stay there all the time I never had any problems with them but on the 16th I check out get my receipt and a hour later I get a notice from my credit card they we up on my bill because they smelled pot in my room I never done drugs and it makes me mad for them saying that then they couldn't call to let me know and it don't matter what you say or do whatever Mitzy say is the way it is so you're gonna pay extra money because its yiur word against her word I will never stay there again they need to change the way they operate by have having proof to get more money out of the customers
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November 2023 by Amanda Keith
Hotel was very clean. Staff was welcoming. Our room was clean and the bed very comfortable. I usually stay at Hamptons but it was booked for an event. This compared to most older / remodeled Hampton Inns I’ve stayed at. Very quiet safe area.Walkability: Not walkable but close enough to drive quickly to events at Troy U.
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October 2023 by shana Skinner
We were traveling with 5 of us .. the service was impeccable! Staff were the friendliness and went out of their way to make us comfortable, pulling a roll away in to ensure a good nights sleep! Breakfast was no different.. hot and plenty to choose from. Staff assisted in all our needs and started off our vacation so enjoyable! 10/10 recommended!
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October 2023 by Jessica Childs
Again.. I was not just impressed .. but was actually MOVED by the level of kindness and care that I received during my stay. Long story short I am originally from Troy, but am currently working/ residing in Oklahoma . My two children still live here in Troy.. so THIS VISIT was important and meaningful beyond words .. (it was all about them and their happiness).. and this hotel and its manager ,(Mrs Mitsi )made it all the more comfortable and beautiful. I mean that.. sincerely. Thank you BEST WESTERN Troy.. I highly recommend this establishment and I plan to stay here again when I return?Noteworthy details: ??????
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September 2023 by tiffany siler
Worst experience EVER! Room smelled like smoke. It was also very dirty, the bed felt damp and the shower looked like it had been used. Spent about 30 minutes in the room then left because my kids and I were not comfortable. We went to the Marriot! My kids went right to sleep bc they were comfortable and the experience was much better. In reference to the “Worst Western”, I Expressed my concerns with the front desk person that night. She said Troy University basketball team had been there a month and were put out for constantly smoking. I contacted the manager, Mitzy, the following day. She is Nasty, disrespectful and rude. She refused to give me corporate or the owner’s numbers. To avoid doing so she kept hanging the phone up in my face. She accused me of using the nasty shower when I told her it was already wet. This nasty lady refused to refund me my money back. Which is okay, y’all probably need it more than me but I will post my experience on every site possible to deter anyone from going to that’s hell hole. Save yourself some trouble and go on down the road to the Marriot.
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July 2023 by Jean Martin
Extremely disappointed. Room which we paid over $180.00 was musty smelly, carpet damp, TV didn't work, phone didn't work, bedding felt damp, bathroom floor extremely slippery, towel worn out. Staff came and agreed. Got moved to another room and musty smell was there but not as strong. Bedding was very worn. Phone didn't work here either. The worn bedding slipped off and the mattress was much to be desired. Tub surface was extremely slippery placed towel down so we didn't slip and fall. The breakfast was no good. Lacked many normal item. Containers where hot food were placed were not clean and lacked food. The hot food was not inviting at all. We have stayed at other Best westerns paid much less and never had this experience. I would never recommend this BW ever. I would like to think that this BW would place a refund or provide a rebate of sorts as it was not a recommendable BW.The staff could only work with what they had. Hopefully they will discuss with management what they saw.To rate this BW on scale- zero.Nearby activities: Close
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July 2023 by Jamie Taylor
Terrible experience. Customer service has been horrible. No one answers the phone. Online help was no better. I tried changing the dates two seconds after confirming the reservation only to realize that the dates were different from the ones I put in. I called the 1800 number and the hotel multiple times before getting anyone on the 1800 number (Never did get anyone AT THE HOTEL). Once I got someone they told me they wouldn't switch the dates for the reservation (even though I had just made it not 30 min before hand). I tried speaking to a supervisor only to be hung up on. There has been zero help and I will never use Best Western again. I was going to be slumming it this trip by using them for their cheaper rates. I've been to two and both times their rooms were less than par and often smelled like smoke. I will most definitely be going to a Marriot or Holiday Inn. They have great customer service and would never let this happen.Rooms: All around terrible experience.
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June 2023 by Jane Rothenberger
Room was very clean. TV worked. Check in person very friendly and helpful.I would stay here again!!
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May 2023 by L P
Floor in the bathroom will make me wash the bottom of my shoes when I get home, I’ve never seen even a gas station restroom this
