Courtyard by Marriott Troy offers a mostly positive experience for guests. Visitors appreciate the friendly and welcoming staff, with front desk service often highlighted as exceptional—especially the helpful and professional service provided by staff members like Hannah and Jimmy, who received high praise for their personality and professionalism. The hotel is pet-friendly with reasonable fees, and the rooms are generally clean and comfortable, with good beds, pillows, and functioning amenities. Guests enjoy the convenient location near many restaurants, making it easy to explore the area. However, some areas need improvement. Guests noted that the rooms could use a facelift, especially the furniture, beds, pillows, and bathroom fixtures. Concerns about cleanliness were raised, with reports of unclean shower enclosures and windows, as well as staff occasionally seen outside smoking. WiFi connectivity issues were also mentioned, including a broken captive portal due to a TLS certificate problem, which affected the ability to access the internet, particularly on devices like Nintendo Switch. Despite minor drawbacks, many guests enjoyed their stay, especially the on-site Bistro and the service from staff members like Jimmy.
Trinity was awesome! I read this Book in the drawer called the Book of Mormon- was a powerful book about God.
December 2025
We enjoyed our stay while visiting our daughter for her graduation. The front desk service provided by Hannah was exceptional. She was very helpful, sweet, and professional.
December 2025
The staff is outstanding. Friendly, welcoming, and accommodating. The rooms, furniture, beds, pillows, water pressure/temperature/filters could use a facelift.
