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February 2024 by Taylor Long
Jessica at the pharmacy needs an attitude check. Not only was she rude but I witnessed her hang up on my friend after my friend asked for her name. (She was being extremely disrespectful to my friend) to which I witnessed the call. If she hates her job that much maybe she should quite ??♀️
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November 2023 by Mary Rawls
Everyone was helpful and listened during interaction at checkout
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November 2023 by Desmond Williams
I'm still coming and using my carepass as always
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July 2023 by Ashley Marie
Review based solely upon my experience with the pharmacy staff. Every experience I’ve had while being a customer at this CVS pharmacy has been poor. I’ve had prescriptions called and left on voicemail by my doctor's office but then lost by the staff here. They also have poor attitudes and should not be working with the public!
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July 2023 by Dick Hassett
Called to find out if I could use my v.a. health insurance to fill a prescription from the emergency room. Never talked to a real person and didn't get my prescription till the next day. I would rather pay twice as much at Walgreens and get what I need than use CVS because they are too lazy or incompetent to pick up the dang phone.
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March 2023 by Matt Walker
Not being prejudice at all but the one short black girl with dreads and glasses is so rude and it's every time I see her to check out she is rude. She probably in her 20s but they need to fire her and I'm going to talk to the manager about her !!!
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February 2023 by Belinda Rushing
I have used CVS Pharmacy for years and they are always helpful and friendly.
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February 2023 by :p
There are some nice ladies in the pharmacy, but I asked one I’ve never spoken to this morning if they would be able to refill my adderall prescription (not sure of the answer because of the shortage) and was told my refill would be processed without being told how long it would take or that they didn’t have my medicine. I sat by the phone for over an hour and scheduled my day around going to get it. I would also prefer if they used the words controlled substance over narcotic, since I am legally prescribed this medication, require it to function, and do not abuse it. Please do not insult your customers by telling them they use narcotics.
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January 2023 by alaina spencer
This review is solely based on the pharmacy. Every time you go in there and talk to anyone, they are SO rude & act as if you’re the pharmacist &/or know everything. They make you feel stupid for asking any questions about your meds, insurance, anything at all. Also anytime you call up there they act like you’re the biggest inconvenience of their day & a waste of their time. Just wanted to add that I switched over pharmacies today because of all these issues.
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October 2022 by Kristin LeVeque
The pharmacy staff is incredibly rude both in person and over the phone. They are not helpful and seem like they are inconvenienced when they have to do their jobs. I have used CVS for the last eight years at another location and they were fabulous but the Troy location has lost my business. The store staff on the other hand is very pleasant and helpful.
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September 2022 by Kate S.
Past reviews don't do the CVS in Troy justice. I've never had one issue with the pharmacists nor the workers. They are very helpful and timely and if you use the CVS App and preorder your prescriptions, they are 100% ready when you get there! Pharmacists often give me advice about my medications too, even ones that they may not have taken before. They know what they're doing. Thanks CVS!
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August 2022 by Jorie Scott
This is the worst pharmacy ever!!! Horrible customer service.. staff are rude and the service is slow.. changing pharmacies today!!
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February 2022 by Perry Peterson
Went to get my prescription and I asked how much it would be? The pharmacist quoted $98.00. I declined. Went to the competition paid $7.20. Same prescription same town way different price…. Those are the facts make your own decision…
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December 2021 by Kristin Fillmore
The pharmacy staff is incredibly rude both in person and over the phone. They are not helpful and seem like they are inconvenienced when they have to do their jobs. I have used CVS for the last eight years at another location and they were fabulous but the Troy location has lost my business. The store staff on the other hand is very pleasant and helpful.
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September 2021 by Kayla D.
Waited a smooth 45 minutes for a vaccine when our appointment time was 2pm. A pharmacy technician asked her coworker to administer our vaccine while she attended to the drive through window and he replied with " why would I want to do that." Completely unprofessional and certainly shameful of CVS . Customer service and standards of cleanliness within the pharmacy area were deplorable! We felt Like a burden even being there