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March 2024 by Dread Ta
Very clean place ...good
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March 2024 by Cindy baker
The rate to stay was way over priced for the area and condition of the hotel. It needs updates. The corridors smelled bad.Noteworthy details: I wouldn’t recommend this Hampton Inn. Usually you can count on Hampton to be nice especially paying 229.00 a night.
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March 2024 by Cheryl Teske
Our Room (106) had a vent in the bathroom, close to the ceiling that was FILTHY!!! We passed through town in late February 2024, for a one night stay. With all of the viruses and concerns for transmission, I would like to think the hotel management would be concerned enough for the well-being of their guests. Ugh!! It was disgusting!!
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March 2024 by Frances Waddell
I had to pay a parking fee of $4.64 when Website advertised "free parking".
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February 2024 by Amy Dean-Baumgartner
The room was clean, and the hotel, in general, was also. The elevator needs cleaning of floors and walls. The 24-hour coffee/tea bar is a great addition. The meals were great in the morning and the kitchen staff is great!Noteworthy details: Ruby Tuesdays in front of the hotel had terrible service, and the food was ok when we finally got it.
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February 2024 by James Lamar Middleton
I booked the room through the Hilton website and was given a total for the stay. When I checked out I found that I was charged an additional amount for a "PARKING RECAPTURE FEE." I thought this type of practice was found only at cheap hotels with unscrupulous owners. Had this fee been part of the price I was quoted, I would still have made the reservation but they won't get me again. I'm very disappointed with Hilton and with this Hampton Inn.
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January 2024 by J C
Not bad for the location and
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January 2024 by Stephen Hines
Rooms: Rooms not clean efficiently
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December 2023 by D D
Well, when booking this property I wanted to be able to write a good review. Well, that can't happen. The night we checked in, the guy Joseph decided he would just walk in on my family in the room. Tapped and walked right in. I had to immediately cover myself as I was not expecting him to just walk in. Due to my health, my feet swells and at times I can't put on shoes. I was walking down the hall in my socks and some lady that works here demanded to know where I was going in socked feet. Very rude. I had to go buy slippers and my feet still couldn't fit at times. Spoke with the lady at the front desk named Lucy and she was just as rude as could be. I am an elite member and needed a late check out. Gabby said it was fine then I walk to the front desk and she tells me I wasn't allowed a late check out. The housekeeper was literally knocking on my door at 8:50. My family or my crew members that was staying here will not stay here again.
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December 2023 by Rhonda Ray
I travel frequently for both business and pleasure and can honestly say I have never been treated by anyone in the “hospitality” industry as I was treated by your employee, Lucy, during my visit.First, based on the nightly room rate and my past hotel experiences, I would have expected much more than an outdated hotel with trash strewn throughout the parking lot and in the hallways. However, the room was quiet and the bed was comfortable so I chose not to complain as it was a home game weekend and my options were limited.On Saturday morning, after I had stepped into the shower, I realized the pump was broken off from the top of the shampoo bottle (something housekeeping should have noticed). I called down to the front desk and the girl who answered the phone acted aggravated that I was bothering her by letting me know that “the people responsible” weren’t in yet, however, she would see what “she could do”.After waiting approximately 15 minutes (and sitting in the cold room wrapped in a towel) I called down to the desk again and explained that I was running late to meet my family and friends for breakfast and asked if they could please hurry with the shampoo. Approximately 10 minutes later a girl came to the door with the shampoo. By this time, I was very frustrated because I knew I wouldn’t be ready in time to meet my friends and family that I only get to see once a year, which was a big reason for my visit. And without going into too much detail, if you knew the struggle and loss our family has experienced in the past year you would understand why this visit was so important. But that is beside the point.After finally getting a shower, I pulled the hair dryer out only to find that the case was covered in what appeared to be dried blood. Needless to say after waiting approximately 30 minutes for shampoo I was unable to dry my hair because I wasn’t about to use the hair dryer.After finally getting dressed (minus the wet hair), I went down to the front desk and asked to speak with the manager. Despite my frustration I tried to explain the problems I had experienced calmly and professionally, however, before I could even complete a sentence Lucy became confrontational and claimed that I was “rude” to her staff. In disbelief that someone in the “hospitality” business could act the way she was acting (up until that point I had been very polite to her), I explained that she and her staff are in the hospitality business, and it is their job to handle complaints such as mine (evidently she was never taught that during any of her training).She immediately told me that if I wasn’t satisfied with my stay, I could go elsewhere and she would give me a full refund. She further told me not to bother staying at the Courtyard because it was owned by the same company. By the way, I have stayed at the Courtyard Troy before and had a most pleasant experience there, and found the workers to be very friendly. I would stay there again and even recommend it to friends as long as Lucy does not work there, too.Appalled at not only the lack of customer service but also at Lucy’s hostile attitude, I went up to the room to gather my things and leave. Lucy’s attitude was so out of line that it got the attention of people in the lobby, and when I came back down there was a kind gentleman who had taken it upon himself to let the front desk staff know how inappropriate and unprofessional Lucy’s behavior was. I wish I had asked for the man’s name, but I was in such a hurry to leave that I didn’t think about it until after the fact. I did, however, see him on the field during the halftime presentation to Coach Larry Blakney, so I can only assume he was a former Troy football player.I could continue however Google has a character limit and I believe I have made my point. I also intend to send a letter to management and corporate regarding Lucy’s hostile and unprofessional attitude.BTW I have noticed other reviews regarding Lucy’s attitude toward guests, I hope the ownership is taking notice and recognizing a trend!
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November 2023 by dvb 2112
This is a very nice place to stay when you are in the area. The staff was friendly and helpful, and I highly recommend choosing this hotel!
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October 2023 by Jessie Moore
The hotel smelled great when we walked in to check in. The rooms are super cold and comfy and smelled clean. We've stayed at a few other places in Troy and the rooms were very moldy. I'll definitely stay here again. The staff was very friendly and welcoming.
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October 2023 by Cheryl Morales
Located right on US 231, amid fast food, steak houses, etc. And gas stations. Clean rooms, nice atmosphere. It was an overnight stay while traveling, but made us think it would also be a nice town to
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September 2023 by Thomas Scarbrough
The hotel room had worn carpet, toilet seat wasn’t fastened to the toilet, cabinet door falling off, closet door wouldn’t close, worn bed linens, and insects crawling on the bathroom room vanity and bedroom furniture. They also charged a parking fee. I didn’t have a vehicle because I rode with a colleague. I wouldn’t recommend this hotel.Safety: Appeared to be in a safe location with several food establishments within walking distance.
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July 2023 by Leigh Anne Hall
The rooms are worn and outdated, the beds are some of the worst we’ve ever encountered. The staff was helpful and tried to work with what they had. The moved us to another room on our second night but that room was not any better than the first.
