Lowe's Home Improvement is a go-to destination for all your home improvement needs. The local Troy, AL Lowe's store offers a wide range of products, from gardening supplies to new appliances and paint colors, as well as patio furniture. The friendly and knowledgeable staff are always ready to assist customers, as evidenced by the positive experience of one shopper who encountered a helpful associate named Kaylin in the Lawn & Garden department. However, not all customer experiences have been equally positive. One reviewer was disappointed when a young staff member was unable to help them find what they were looking for and did not offer to find another associate. Another customer had a frustrating experience trying to purchase a Bosch refrigerator and freezer, as the store claimed the items were out of stock and being discontinued, despite the products being available online and at a competitor's store. Overall, Lowe's is praised for its competitive prices and wide selection of home improvement products. The store's ability to provide exceptional customer service, as demonstrated by Kaylin's assistance, is a testament to its commitment to meeting the needs of its customers.
Clean, well stocked store with good selection of cactus and succulents in garden department. Good location with easy parking.
June 2024
We couldn't find what we were looking for and a young lady came and asked if we needed help. We told her what we needed and she said she didn't have a clue. No offer to find out or find us another associate. Disappointed!
June 2024
I like how friendly everybody was especially in the garden center really help me make good choices
