Lowe's Home Improvement is a go-to destination for all your home improvement needs. The local Troy, AL Lowe's store offers a wide range of products, from gardening supplies to new appliances and paint colors, as well as patio furniture. The friendly and knowledgeable staff are always ready to assist customers, as evidenced by the positive experience of one shopper who encountered a helpful associate named Kaylin in the Lawn & Garden department. However, not all customer experiences have been equally positive. One reviewer was disappointed when a young staff member was unable to help them find what they were looking for and did not offer to find another associate. Another customer had a frustrating experience trying to purchase a Bosch refrigerator and freezer, as the store claimed the items were out of stock and being discontinued, despite the products being available online and at a competitor's store. Overall, Lowe's is praised for its competitive prices and wide selection of home improvement products. The store's ability to provide exceptional customer service, as demonstrated by Kaylin's assistance, is a testament to its commitment to meeting the needs of its customers.
They had exactly what I was looking for in the right place. Helpful staff with loading. That's why I drive the extra 10 miles to Troy instead of Montgomery.
February 2026
The workers at this Lowe's are extremely nice and helpful, if you can find them. They seem to be grossly understaffed. Otherwise, great Lowe's!
January 2026
The store in Troy Alabama is everything it should be. They have plenty of staff members who are ready and willing to assist you. They are knowledgeable of their products and inventory. Clean and friendly and I am always in and out in a timely manner. A pleasure to do business there.
