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October 2023 by Natalie Hazzard
BEWARE OF SERVICE DEPARTMENT. WOULD GIVE NO STARS IF I COULD. My husband and I took our car here to be serviced after the tire pressure light had been coming on about every ten days. They told us that they could find no leak and that we should just keep filling it up with air. So we did just that. The tire pressure light then started to come on every 5 or so days. So we took it back in and still no leak. Might I mention that at this time of service they rotated the tires and did an oil change without us asking. After the tire light started coming on less than 48 hours, we took the car back in where they finally found the leak and determined that it could not be fixed. At this time, another tire was also determined to have a “cupping” issue that had no previously been told to us. So now we needed two new tires. We ordered the tires and waited almost 5 days for them to contact us and let us know that they were in. We finally get the two new tires on when they let us know that our lugnuts are swollen and we would need to be all new ones as well. Three days after getting 2 new tires, the tire light comes back on. We take the car in this morning where they let us know that the rim is bent which is making the tire leak air. Just know that you will never be able to trust what they say and will end up spending money and never fixing the issue.
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October 2023 by Ron Floyd
I had bought vehicles from this dealership before it became Bill Jackson Ford. I’ve always had a great experience regardless of ownership. This time however I was in for a pleasant surprise. I came in near closing and made my decision. Within less than an hour I was driving away with everything completed except paperwork. The next afternoon I came back signed paperwork and was gone within thirty minutes. Thanks to Jacob in sales and the finance department I have never had such a great experience purchasing a vehicle.
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October 2023 by Josh Montgomery
Great experience from this dealer. The trade in and purchase process was very streamlined and easy. They made sure I was happy the entire time.
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September 2023 by Colby Batie
Mechanics did a great job with service today. My car rides much better!
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September 2023 by Pamela Shirley
Awesome service! Our truck broke down while traveling so we pulled in. They took us to get Mexican food, diagnosed the problem and fixed it. I’ve never seen a friendlier staff! They even stayed open a bit longer to get us on the road.
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June 2023 by Quay Porter
My experience at Bill Jackson Ford was above and beyond excellent. Michael McCord is a great salesman. He answered all my questions and went above and beyond to ensure that my experience was nothing less than excellent and got me into the vehicle I wanted to purchase. The whole team at Bill Jackson Ford is friendly and once you come into the doors, they make you feel like family!
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June 2023 by Brandon Stewart
Bill Jackson was a great help with the purchase of our 2023 Explorer. Thanks to Cam for guiding us in the purchase.
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May 2023 by Tammy Royal
We purchased a Ford Explorer recently and could not be happier. Dillion Richards is an excellent Sales Consultant. He was helpful, easy to work with and most of all honest.Dillion was knowledgeable of all the vehicles he sales and you can be assured of its quality! We purchased our SUV , in mint condition with low mileage at a great price.We would recommend Bill Jackson Ford in Troy, AL to all our family and friends! If you are looking for a used or new vehicle, Dillion Richards, is who we recommend you call.Donald & Tammy Royal
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May 2023 by Chris Clark
I was helped by Jonathan Chavez who went above and beyond to make sure our vehicle was fixed before my family's big trip. He and his Manager made sure we were taken care of and we greatly appreciate them!
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April 2023 by Scott Whitehill
Great folks found the problem chewed wires we live in the country. So a squirrel or mouse found my truck attractive the fixed us up and gave us a remedy to keep the critters away !! thanks Bill Jackson ford good folks .
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April 2023 by Jack Byars
I took my Ford Maverick to have it serviced today. Toler was able to work it in and get it serviced quickly. They always take care of me and will continue to but my vehicles there. Bill Jackson satisfaction!!
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March 2023 by Abby Taylor
They displayed professionalism, expertise, and consideration through the entire experience. We are so excited about our new business truck here at Taylor Construction and Roofing. I would highly recommend Bill Jackson Ford and Cameron as your salesman!
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March 2023 by Robbie Elkins
Great experience trading my vehicle. Very friendly and helpful staff. Even helped me finance for a better rate than I brought in. Go see Michael for your next purchase.
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February 2023 by John Dorrill
Ordered and purchased my 2023 Badlands Bronco from Bill Jackson Ford and was treated great! Thanks to the sales manager, Ray, and the entire staff for all of his expert advice and for making this a n easy process.
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February 2023 by Alberta M.
I got my car serviced today. The service team at Bill Jackson is awesome! They made it their priority to keep me updated on the status of my car as it was being serviced. I want to give a special shout out to Toler Richburg for his kindness. Great hospitality and friendliness aren't lacking either thanks to Clint, Quillen, and Toler. Thank you guys for all you do and for making my experience a great one!
