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February 2024 by Adam Crocker
This branch was so very unhelpful, uninformed, and downright rude to us after making us sit for over half an hour. Do yourself a favor, if it's important, choice another branch
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November 2023 by Taz The Wildone
The lady at the front African American women with braids she was rude taking calls on her personal phone and the other banker pulled her to have a conversation about another customer in front of me and not handling my problem as serious as they should
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October 2023 by James Brisco
Notary cannot notarize anything relating to Trusts! Wills! No reason given just No I will not do that. Terrible service. Lost paperwork regarding welcome deposit after we met requirements for direct deposits for the first month. 1st month received a charge for not signing up for paperless bank statement. Corporate office was not helpful. Bank here if you want barriers upon barriers of red tape and people who are the opposite of helpful. I think they might actually find joy in telling you “I cannot help you.” Do yourself a favor bank somewhere else.
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September 2023 by Robert Wheeler
I have been banking here for over four years and the Customer service I received today was well below standard in Trussville. The teller K.B. was rude and has no professional abilities or training. The management team knows about her and still has not addressed it. I would be finding another banking institution that cares about their customers.
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May 2023 by Donta Jones
This has been a most wonderful experience that I have had at this Bank ? location in Trussville,Alabama.Let's see where I begin.1.(Ms.Keita Belcher) ??has done a awesome & outstanding job helping me to get a loan.She is very professional, courteous, and has a loving attitude toward the client.I do recommend that you call her if you want a professional job done!!!2.Belinda Coleman (Branch Manager)??? has such a loving heart.She is very nice and professional!!!Come see her as well!!!
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May 2023 by Elizabeth Wilson
DO NOT use this branch. We've had nothing but trouble when we making deposits at this branch putting 7 day holds on bank issued cashier checks, which is the same as CASH, its basically a money order. The Pell City branch is pleasant and does not do this. It is well worth it to drive the distance if you don't want your own money held that is actually CASH and not a check. We were told by Anna in drive-thru the hold would be released in 24 hours to close on a home and then the branch manager said she lied. I had to go to Pell City to get this mess fixed. This has happened now 3 times from the Trussville Branch with 7 day holds on cashier checks and even pay checks from my husbands employer until direct deposit was set up. Considering moving our accounts to Wells Fargo. We've heard this bank has the same policy at all branches for its members, rather than continue to deal with Truist. We've been here for years. This is ridiculous and too many hoops to jump through. We need a Trussville & Pell City bank to deal with as we are in both towns on different days. Nobody should have this much control over your money, especially when it is a cash transaction or paycheck.
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May 2023 by Flawless Torie
They stole my money and then when I came up her to get it back this lady balinda Coleman told me there was nothing she could do they have stole hundreds of from me and I cant get it back I will never recommend no one to come here they will be hearing from my lawyers to resolve this issue I will no long be doing business here
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May 2023 by ShaToya Henderson
This woman Belinda coleman was the rudest person I have ever dealt with I told her fragile activities happened on my account she did nothing about it she didn't care she basically looked at me like I was coming at the bottom of her shoe I would no longer be doing business here
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February 2023 by Josie Kelley
I like this bank, not just the corporation but this one in specific. The people here are nice and very understanding, my friend has an account with them and everything is just so quick and easy. I do recommend this place. It's always clean and the atmosphere is nice, I enjoy coming here.
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November 2022 by Jonae Owens
Truist Bank Is the worst bank in the entire world. I don’t understand or get how you have employees that even still exist. I hope and can’t wait to God himself remove this entire bank.There is never anything I can get assistance with.It’s okay though because I’m closing my account and I’m taking all my elsewhere. I wouldn’t even leave a star but it’s required. Do me a favor choose another bank this is not it.
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June 2022 by K Burrell
Truist in general is the worst bank ever! Please do not put a cent of your money in this bank. I opened an account online last Wednesday. The following day, I went into a branch to make the initial deposit. The next day, I tried logging into my online banking and I had been locked out. I called customer service and Finally after getting transferred to 20+ people, I reach someone who says my accoutn has been closed due to fraudulent activity. Ridiculous. Now my money is gone and I can’t get it back! Customer service doesn’t even know what’s going on. This “bank” is a joke!!
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May 2022 by Ricardo Morales
Ask to get my account unblocked, refused to try even though i had all my information with me and showed up in person
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March 2022 by Dylan Randolph
Monique and all the staff at this branch are awesome and caring people. The girls always welcome me in and they can fix any problem whether it be my small business account or my personal. These folks go the extra mile! Bank with them!!
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April 2018 by elise mikell
Heather is extremely helpful and all around amazing. She really goes above and beyond for her clients. There have been numerous times I have called her with questions when other departments failed to answer and she has always helped me out, even if that is not her obligation. I have seen her apologize on behalf of other employees and be on first name basis with a lot of clients. She continuously wears a smile and is one of the friendliest people you will encounter. More bankers and more people should strive to be as presentable, friendly, and helpful as Ms. Heather is. She is my go-to woman.
