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February 2023 by Susan G.
Winn Dixie Pickup ServiceSat., 2/25/23Covid has affected some family members; I am negative, but I figure I should avoid people to be safe. I remember I received a $20 off $50 pickup order at Winn Dixie email so think this is a good time to try it. I spend an hour or so trying to navigate their app--first of all, to see the terms of the deal, which I never find--then trying to find items I want to purchase, wishing you could sort by sales items. By noon, I have my order together, but the app will no longer respond. I attempt to start over a couple of times but no luck. I call the Trussville store to make sure they have the pickup option. They do, but I am told they have cut it off for the day.Sun., 2/26/238:33 am--I place order to be picked up at 11:309:57 am-I receive email and text saying my order is ready to pick up11:30 am--I arrive to pick up my order. An associate comes to my car and says she has no bags for me but sees my order on her device--maybe they're still shopping it. I tell her I received word over an hour ago that it was ready for pickup. Over the next 10 minutes she goes to speak to a manager twice and gets no answer other than they will have to call customer service to see what to do. There is never an offer to regather my order quickly while I wait or reshoot the order and have it delivered to me. She does say she was asked to have me make sure I am at the right store. Um, yes, I am at the right store--didn't you just tell me you can see my order in your queue? I ask to just cancel it--she says she can't do that. Finally, I am told to go home while they work on it and call them back in 30 minutes. (Side note--good! since the hot lunch I picked up is now lukewarm.12:35 pm--I call the store. I am told I need to call customer service myself and ask for e-commerce. After I find out something, I am to call them back and tell them what to do....12:38 pm--I call customer service (1-845-745-0464) and am told I will have a 30-minute wait.1:00 pm--While on hold, I attempt submit a complaint through their "Contact Us" portal. After proving I am not a robot by identifying pictures of motorcycles, bridges, and traffic lights, I get error messages and told to try again later. No thank you.1:05 pm--I resolve never to darken the door of a Winn Dixie again.2:05 pm--to be continued; I AM STILL ON HOLD!Update2:11 pm--At last someone takes my call. Resolution: I can go back to the store and get the groceries for free. I'll have to go in and shop--no thank you. Other option: I may or may not be charged for the groceries I did not get, but I am promised a refund in 7-10 business days if I am charged. Well, I guess I'll take Door #2 then! Congratulations, Winn-Dixie, you have snatched the crown for worst customer service away from Wal-Mart! And they said it couldn't be done!
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June 2022 by Cory D.
No disrespect but y'all lazy as hail. That's all I wanna say, bc it's obvious you don't care about a 1 star review.
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September 2021 by Ann S.
I've been shopping at this location for many, many years and have never had a problem. However, today they had an individual slice of cake listed for $1. We had to call the woman behind the counter three times before she would come to assist us and then she said that even though it was marked as $1 it would actually cost a little over $4 for one slice of cake and we would be better off getting something else. She then walked to a refrigerated section in the bakery and pointed out a frozen cake which we had no interest in. She was rude and condescending and walked away while we were still trying to talk to her.The second problem came from the meat department. They had only one package of the meat that I needed and when I asked the butcher to please divide the pack in half, something I do on a regular basis, I was told that he couldn't do that because it comes prepackaged from outside the store. But yet last month (and for years) they had no problem assisting me. This man was also very rude and condescending and refused to help us. Here's some advice: if you don't like your job, find one that you do like and quit taking your disdain out on your customers. I'm sure Winn-Dixie would hate to start losing customers over rude and condescending employees. And I'm sure there are a lot of people out there that would just love to have your job.
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April 2021 by TacoTaster6972 L.
I didn't realize how bad this Winn Dixie store was before buying $80.00 worth of meat today. I made the mistake of sending my son to pick out a big beef tenderloin on sale and to give this to the meat department for cleaning. Of course my 17 year old son didn't know when this was given back to him with all the silver/white connective tissues was still on the tender that it wasn't cleaned properly. I had already cleaned half of this at the time of the picture. I would have certainly sent this back. Some employees just don't give a rip about their job.
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October 2020 by Danielle P.
Negative Review Disclaimer: after driving to multiple locations in search of seafood, we called this location to be misinformed and totally disregarded. The young man Riker, answered the phone stating yes we have crablegs they are 10.99 a lb. We drove across town to a empty casing, no seafood, only a few bags of old small empty bags discounted and for obvious reasons. I'm so frustrated because I called and when I inquired about the seafood he dismiss the fact he lied to me! Then extended the time saying I called much longer ago. Tip: go to the store for yourself do not rely on the employees for accurate information. The manager said he would speak to him.