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January 2024 by Steele Christenberry
Tellers are very polite and helpful.
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September 2023 by Jamie Clayton
Regions Bank branch on Main Street in Trussville has excellent customer service every employee is eager to help. We have been with regions for a very long time. They have been a great help to my husband's business.
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May 2023 by Coop DaVinci
THE WORSE LOCATION IN THE STATE OF ALABAMA THE STORE MANGER TOLD ME SHE DIDNT KNOW ME SO I COULD WITHDRAW MY MONEY UNLESS I GIVE 3 forms of IdThis the bank and branch I’ve been going to for 2 1/2 years they are rude the only location I have trouble withThe bank manger always give me problem
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February 2023 by Chris Monson
This is the best bank! The staff is friendly, helpful, responsive and always willing to talk to you and help with whatever my financial transactions might be. Jasmine Johnson is the best! Thank you Regions for being a great place to do business!
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January 2023 by Steve Sink
Some dear clients of mine use this Regions branch. Their daughter passed away May 2021 and Jasmine Johnson helped them set up an estate account. Since then, on numerous occasions, Jasmine has continued to patiently and empathetically serve their needs.Today I met my clients & Jasmine at the branch, by appointment, to attend to an estate matter. There was a brief wait while the transaction was prepared. During this time on a Friday before a holiday weekend I had occasion to observe several other bank customers come and go from the lobby. Jasmine, whose desk is near the front door, greeted several by name, and a few even came over to her desk for a hug.Based on my clients’ gushing praise & this random snapshot of her work I’d venture Jasmine’s customer service is consistently excellent & genuine!
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November 2022 by Gabe P.
I've been here a few times. The drive thru service is usually my go to on a Saturday. It's busy but not as busy as other locations in the area. The last time I was here, the service was friendly. Slow but that's to be expected as most banks aren't fully staffed these days. No complaints otherwise.
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July 2022 by Pat Crew
Ms Dee Adams was so very helpful. She not only straightened out my problem, she assisted me with great financial help. Her kind and courteous manner really put me at ease. Region's is lucky to have someone like her working there.
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May 2020 by Matthew M.
Worst branch I have been to. Terrible customer service. Sounded like the customer in front of me had a similar experience.
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February 2020 by Jon Snow
I would not recommend this branch after the experience i had with them today , thinking about changing banks
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January 2020 by FLOYD LEE HEFLIN JR
The guy that waiting on me today was hunter he was a sweet nice guy thanks you hunter
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August 2019 by Kimberly Fowler
Waiting at the ATM - car at ATM will not move and is doing NOTHING
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January 2019 by allen weldon
This bank sucks just try to get a loan bank mgr. can't loan money for bubble gum. I have tried to borrow money small bus loan payments would have been $800. a month I keep a average balance of 25000--
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December 2018 by luv for evs Benjamin-Dobbins
25 minute wait for service. Seems whenever I go into this branch, it's never a quick in/out.
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June 2017 by Lauren Hicks
I do not bank with Regions but I have been to this location a few times with my friend and they have always been extremely friendly. The times I've been, I never had to wait in line. Fast and friendly service!
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May 2017 by Christopher Pruitt
Waited 30 minutes for service.