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January 2024 by Jessica L.
First of all If I could give this place zero stars I would ... BEWARE the sales man WILL is not good and will sell anything and CHEAP quality furniture we have tried reaching out to the store to get help and nothing has been done their furniture is trash literally we bought a dinner table set and we have two broken chairs and the legs have fallen off and the rest of the chairs are cracking, the tables paint is peeling and we've only had the table and chairs for a couple of months and SANDY whoever she is just plain rude. They are supposed to try and help customers but she was just rude on the phone like why would you want someone like her to help you out just bizarre and a joke they just give you the run around nobody reaches out to fix the issue you have to constantly reach out for help and they still won't help you.
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October 2023 by Jaime Gentry
Great service as always at the Trussville store. Ian was a great saleman.
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October 2023 by Nikesha Dial
Bill was a great salesman. He was very nice and professional.Trussville location
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October 2023 by Ashley Smith
When I tell you Ms. Tara was such a pleasure to work with. She recommended a bed for my oldest daughter. My daughter absolutely loves it. If you shop here please ask for Ms.Tara you will not be disappointed.
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October 2023 by Cayci Mcinish
I highly recommend Ian Daffin! He was an amazing help with picking out the right dining room table and such a kind guy!As for the table I had it delivered, it costs a little extra but definitely worth it. They bring everything inside for you and set it up. So all you have to do really is clean up random stray pieces of styrofoam.
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October 2023 by maximllian price
I have been browsing around for a King Bed and mattress for a while. I am very big on customer service, and from the moment I talked with Ian, he made me feel welcomed. Thank you Ian and Tara for all your assistance in helping me choose my New King Bed.
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August 2023 by LUIS Cerrillo
Payed for delivery and had to pick up my self... VERY DISAPPOINTED, and really bad attitude too by the way
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June 2023 by Laquista House
Mr.Bill Ficken at the Trussville location was very helpful, and kind just an awesome guy.
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February 2023 by Jennifer Reynolds
-First purchase-1 month ago, I purchased a bedroom set-the leg of one of my nightstands was broken. It was delivered a week later.- Second purchase - a mattress and box spring set with a mattress pad. However, NO bowspring was delivered. I was told at 1pm.. I'd receive a call back in 1 hr to give me an update on someone bringing it out. At 3 p.m., I called the Trussville store where I made the purchase.. manager said the truck will return by 4:30 from a Tuscaloosa deliver, and I'll call you back with a status AND..It may have to be delivered tomorrow. At 6 p.m., I still have not received a call back.THE WORSE CUSTOMER SERVICE I HAVE EVER HAD... but I bet you want your payment on time.⏲️ I can respect your business more if you at least called me to say.. we are sorry we left your bowspring off the truck but will deliver it tomorrow.. rather no call back.#whereismyrefund
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December 2022 by Kim Reeves
Bought some great furniture here. Best price for exactly what I wanted!
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October 2022 by Gerrie Matthews
Very nice people personality and help as much as they could.
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October 2022 by Lori Smith
My family member brought a heavy duty lift chair from Royal Furniture (Trussville, Alabama), the chair broke after 2 weeks. He brought the extended warranty withthe chair. Royal Furniture sent someone out to take a look at the chair. Speaking with someone at Royal Furniture they say he didn't have a extended warranty. Customer service was no help. He's paying for a.chair he can't used. The service guy tried to explained the issue with several people at the store, but they wasn't listening to him. My.family member is paying for a chair he cannot used. I will not recommend Royal Furniture to anyone. Disappointed with the customer service.
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October 2022 by Tonya Jackson
Spend over $6K cash in this store and can't seem to get the furniture I ordered. Delivery folks have been out to my house 3 times with 3 different things. 1st shipment was so damaged I am surprised it made it out of the warehouse. 2nd delivery only brought 1 box spring. 3rd delivery brought 2 footboard (like didn't even try to validate the correct order) Then they say we won't have anything until Wednesday. Horrible experience, I will never order another thing from here. It's 3 weeks of back and forth.
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September 2022 by ChrisFeandBella
The guys at Royal are AWESOME! Thank you so much!
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August 2022 by Laura N.
This place is a joke and has cheaply made furniture. Also don't count on their "spectacular" warranty company. Absolute joke. Save yourself the frustration and go somewhere else. Have had multiple family members experiencing the same pathetic customer service. If you're desperate and settle for this place... do yourself a favor and save your money on the "warranty" option. You'll lose money. Pathetic rip-off. They will come up with every excuse not to help you.
