-
July 2023 by Ashley Richardson
Always do a outstanding job on my car very good people outstanding customer service
-
July 2023 by Karl G Stanfield
Staff was professional and gave a great price for what I needed
-
May 2023 by April Mejia
Great service! Was given a loaner because repairs took longer than expected.
-
May 2023 by Tony B
Great service! They kept me in the loop and were spot on with their initial assessment my car was returned clean! No greasy finger prints outside or inside.
-
May 2023 by Melvin Morgan
I would like to say that they did make it right with the Mercedes CLK350 I haven't drove the car yet I'm on my way to pick it up I hope and pray that all is well with the car I prayed for them to do the right thing and I want them to do the right thing in God's eyes God is always in control and I pray that all goes wellService: Auto engine diagnostic
-
February 2023 by Lee Moore
I've waited for 2,000 miles to review, because my iron clad diagnosis was that I needed a new motor, a rebuild, etc.This diagnosis was received after being told, ' just a bad coil, come get it'...I expressed doubt, and was reassured.OK!I got less than a mile from their shop before same codes and misfiring that I'd brought it in on reccurred.At this point I was thrown into a reality/drama TV show. The tech that was tasked with it came into the lobby, and gave me all sorts of declarations and berating, quite a few degrees past rude.Hmmm.I asked that it just be fixed, please...At any rate, ultimately the owner of the shop was involved and I was told my motor was junk.Ok.At any rate, I took it elsewhere and after slight ($170 basic fee) work my V8 pulled like a locomotive again. I had a thoroughly invigorating and highly illegal top down run in the beautiful sun today and that was 2,000 miles after these folks said it was toast.So....see these folks if you like drama and 10 minute diagnostics that get written in stone.I'm gonna dig up Geraldo, hire Honey Boo Boo, and send them here with Alexander Shunarah and that 'Whistlin Diesel' guy.Reality GOLD.Seems my car just needed some lube on the stupidly complex air filter assembly.I hate German engineering.Except Deutz diesels.I always thought Detlef was the rudestMechanic EVER.Americans are apparently better!!Murica!!
-
November 2022 by Joe Cotton
Superb people to deal with. The owner Larry is straight forward and doesn’t cut any corners. Very professional and I highly recommend! I’d take every vehicle I own to them.
-
September 2022 by Gretchen Perry
The Mercedes Doctor was a great place. The staff was knowledgeable friendly super helpful and cared about the customer. I may have to drive a little way to get to them but their pricing makes it worth it. Looking forward to them taking care of my new to me vehicle for a long time!
-
August 2022 by Linda Vickers
Awesome ! So friendly, great service and my car runs and drives sooooo much better !
-
August 2022 by Bernard Hobson
The Mercedes doctor needs to stop advertising for more business because they took 6 hours to do an oil change on my wife’s GL450 after having an 9am appointment. They can’t handle the business that they are getting. I have been using them for years and service is getting progressively worse.The car was not ready until 3pm. It’s in a hole in wall in Trussville, Alabama better off paying to go the dealership if you want good Serivce.Service: Oil change
-
August 2022 by Emma Stewart
I have dealt with Mercedes doctor in the past. I was referred to them by a very close friend of mine. I have a 2013 MB C300 that I trusted to take to them for some minor issues going on with this car. I had driven through high waters and the car was shifting a little different. I was given 3 different diagnosis. First, by me being a woman, I was really communicating with Pam and I guess she was supposedly communicating everything to him. Pam suggested that I file the repairs to my insurance since I stated that I had driven through high water trying to get to work. Ok, I did just what she suggested. One thing lead to another. First diagnosis was condensation in the transmission, then he come up with replacement of tort converter, and lastly, it turned into me needing a whole transmission. After a month’s time waiting between the insurance, they denied the claim. Therefore since insurance didn’t cover, I was just seeking affordable repairs for the car. Me and Malcolm asked him about rebuilding the transmission, he said that it had already been rebuilt. At this point, we all know that a transmission can be rebuilt as many times as you want it. We knew then that if he couldnt make thousands of dollars from us or the insurance, then he didn’t want to be bothered with us. He also gave us an estimate for placing a new transmission for 6880.00. After I told him that I’d come to pick it up, Larry was upset and asked me to come pick the car up immediately. They also charged me 220.00.00 for diagnosis charge. When I took it to another repair shop, the same diagnostic was done and nothing was found. We also discovered that parts was missing from my car. This was my experience with them for the last time.Services: Transmission repair
-
May 2022 by Rachel Victoria Krenz
Highly recommend! Larry and his team are extremely knowledgeable, helpful and friendly. Very thankful to have such high quality service close to home.
-
January 2022 by Rhonda Donald
Great service. Keith and Larry are very Friendly and Professional and aim to give the best service. making sure you are satisfied
-
December 2021 by Terry L.
Larry Clemmons and the guys are the best mechanics. They are professional and thorough in their repairs. The Mercedes Doctor is so good at what they do, I drive up from Montgomery for service and repair. Excellent service and quality work.
-
November 2021 by Jesse Payne
Been here several times. Great guys who are Mercedes certified and do great work and always save you money compared to the dealership!
