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August 2025 by riley garner
I paid for expedited shipping on a package and a week later the package had not arrived at its location so I searched the tracking number and a label was never created for the package, not able to get in contact with the store via phone number because its just an automated system
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August 2025 by Lawrence Maske
I use the services of the three post offices in my general area. Trussville is my main PO, MOODY AND LEEDS as needed. The postal staff at each of these facilities could not be more helpful, professional and always friendly. People that bad mouth the USPS either dont actually interact with the employees or they just have an issue that should be easily resolved. I could not do without my USPS Offices and the employees located at each.
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May 2025 by Eli Warnick
this is absolutely pathetic. if mail runs on saturday and sunday, the office should be open to the public on both of those days. i have a package that is now 3 days late due to USPS’s incompetence, and this facility deserves a 1 star review for not being available to the public 9-5 seven days a week. these are government jobs and these people get better insurance than all of us, and you’re telling me they can’t staff the building from 9-5 every day? if my package is delivered from the birmingham sorting facility on sunday before the mail truck can get it, i will not get it until monday. that is ridiculous.
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May 2025 by Dan Peters
Not a single issue, took care of everything I needed, thank you
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May 2025 by Keats Rivas
The clerks are always so helpful and friendly.
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March 2025 by Gloria Mcchesney
The employee was very personable and very helpful
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March 2025 by Soni Love
Service has definitely improved. I think her name is Elizabeth. She has short blonde hair. She is always courteous, professional and kind. Always pleasant to run into the others as well. Very grateful to you all and all that you do
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February 2025 by Linda Crumpton
The delivery postman put out our package on the ground next to our garbage bins instead of delivering it to our house.
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January 2025 by Johnny Carlisle
Pretty rough place. Closed for absolutely no reason at times. Staff is rude and act like there doing you a favor. Especially when I was new to everything. If you work for the government a your job is to deal with public constantly you would think you would want to serve people and be nice about it. It’s bad days for these people everyday it seems like.
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January 2025 by Shannen Wright-Sharp
I’m not particularly found of the woman up front who proceeded to explain to me about some guy who got arrested for abusing media mail.
First of all, it’s not my business that anyone got arrested, but my experience with her was just her blaming me for something I didn’t do. If you ask me what I’m mailing and I say VHS tapes I would assume it’s in your training to know I can ship VHS through media. It doesn’t have to be educational, because it’s media. For her to me 1000 questions about what I’m shipping and tell me about “a guy” that got arrested felt like I was being treated like a criminal.
Mercari (the online shop) automatically chooses the shipping for me when I post an item, VHS tapes are to be sold and shipped as media.
If this is an issue with the USPS then I would assume that would be between usps and Mercari.
Not for me to walk in and be lectured.
My husband also experienced this with the same lady and was rather irritated in the same way I am.
I just want to ship my mail- if you want to open my mail and see that I’m being honest then open it.
If media mail is such a problem for you guys to have to treat people differently over a 1$ difference then just get rid of it all together.
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December 2024 by etheldeloris
This is a delayed review! I'm new to the metro area. The customer service here was ⭐️⭐️⭐️⭐️⭐️ in every way. The facility was clean. The clerks were courteous, professional and pleasant. This one is worth the drive. My go to for all of my postal needs! Happy Holidays!
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March 2024 by Michael Thigpen
2 hours away... no I'll pay the 70 bucks for shipping! A week later, then have no idea where my package is. Plenty of garbage reviews, I'll just throw mine on the pile here. Accountability...nah!
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October 2023 by Anita Patton
I love Trussville Post Office! They make me feel soooooo special and their service is Top Tier!!!
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October 2023 by Jennifer Baxter
I dropped a package off at this location on a Tues. that needed to be at it's destination by the following Fri. The clerk scanned it and said it should be there the next day since I was using Priority mail. Fast forward to Thurs. and not only has the package not arrived, it was sent to Huntsville to process when it should have been sent to B'ham. I had to pay an additional small amount to reroute to the delivery destination when it wasn't my fault. I won't ship with Trussville again.
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August 2023 by Peaches
I was there as a safe place to meet someone from FB Marketplace.
