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January 2024 by Scott Greg
Good store the lady who sold the battery was rude and didn't know much about batteries
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November 2023 by Shane Hoggle
Tito is your man for anything car related. Always eager to help where he can.
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October 2023 by Anna McJenkin
I was in need of some new wipers for my car. I don’t have a good experience with purchasing those at other auto part stores around town. I decided to stop by at the store on Skyland and hoped it was a positive experience. Tito greeted me instantly and was very quick to help. He was extremely friendly and nice. He went above and beyond to make sure my experience was great and easy. I’ll be back to continue purchasing from this location simply because of the great customer service Tito provided.
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October 2023 by Arthur Jacobs
Bit slow , only 1 person on duty and then got a huge shock at the price of the spark plugs for my wife's 2015 Volvo XC60
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September 2023 by James Kyzer
Needed a battery for our van but was told she was the only one there so no one could help me.Advance should make sure there are at least 2 employees there at all times
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August 2023 by Britt
Very helpful in finding that stuff I needed
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January 2023 by Melissa Hines
Brooks was very helpful in getting us the tool we needed and helping us find all the necessary supplies.
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November 2022 by Sherry Ann Weller
Needed a battery for my kia. Was greeted as soon as I walked in the door. The sales rep was very helpful and in less than 10 minutes me and my new battery were on our way. That was the best customer service I have experienced in a long time. I appreciate the professional way I was treated.
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November 2022 by Jabrae M.
I generally use this location because of its convenient location however, I have visited on more than one occasion and the worker Shane almost always refuse to go above and beyond with trying to assist me as a customer. This is very disappointing because usually customer service at this location is much better. I gave Shane a second chance, realizing that maybe the first time was just because he was busy however, this time he was not he just simply did not want to do anything beyond working behind the front counter. This location has displayed better workers with much better customer service if Shane is working, I will not be purchasing.
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October 2022 by Bailey Jones
Shane K. Has to be one of the worst workers.. he has no customer service experience, rude an disrespectful.. but the store it self will always be my favorite store I give the store 100 stars..I called before I came in for a 2018 DD R/T blinker.. I walked in an went straight to the counter Shane was busy helping somebody else.. but never the less I just walked In the store and waited to be helped.. he finally comes to the register.. while the ppl that he helped came to the register.. he say to everybody I jumped them.. but clearly I just walked in a store an I refuse for somebody to be rude and disrespect me like I knew.. then he asks me what do I need I told him I just called about a blinker he says go to aisle four an go look for it.. I paused an said how about you show me because u didn’t tell me a part number an your supposed to help if I need help.. still being a di@@ it’s not on the floor it’s behind the register smart ssa.. so at this point he comes back to the register trying to get smart again.. the ppl behind me are like she’s good she’s a lady an it wasn’t that serious.. he’s ringing me up an lord I couldn’t take the bs anymore I told him about his self in front of his other customers of how rude he has been.. the embarrassment the disrespect.. an still all I just walked in the door.. if I broke like while not just say let me get these ppl an I’ll be right with you an that would’ve been understood.. but if I’m wrong then somebody please comment underneath an tell me were I’m wrong..Employee “Shane K.”Of Tuscaloosa, Al. 35405 skyland blvd. You get a F with 0 stars .. take a customer service class
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October 2022 by A Hillbilly’s Guide to the Galaxy
I buy from this store exclusively because of Tito. He is helpful and knowledgeable, but more importantly, provides the best customer service of anywhere I shop.
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May 2022 by Jamie Mcateer
I went in today for some spark plugs and as usual my 4 year was all over the place raising my anxiety but Tito somehow calmed my little guy down and kept him preoccupied so I could finish up my purchase without having to stop and chase my 4yr old. This was probably the easiest shopping experience with a kid I've had in 4 years! Thanks Tito!!
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May 2022 by Russell Frost
This is a great advance Auto parts. They always have what I need and the prices are comparable. The staff is knowledgeable.
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April 2022 by Graham Toogood
Jacob is an absolute life saver. My truck happened to break down about 500 ft from his shop at 6 in the morning and he not only towed me out of the intersection, but helped me sit there and diagnose the problem I was having. He offered a ride anywhere I needed in town and gave me a number to a mechanic he trusted. I saw him give the same kind service to multiple others while I sat waiting for a tow. Whatever he's getting paid it ain't enough!
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December 2021 by La ChiQuiLla
I've worked at Advanced in GA & have been through many ones throughout the state, but this one here is far by the worse customer service ever . The lady with short grey hair was disrespectful . I'm stranded on the freeway & we came to buy a part here but instead I headed on to Autozone . & what kind of retail store doesn't allow customers that are spending $ use the restrooms ?!!Went on & bought my part got me back on the road & they let me use the restroom .
