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January 2024 by Shari Colburn
Amber Browning was so AWESOME and had the BEST customer service, so helpful & understanding too!?She also has the greatest personality!This is my first solo purchase and I appreciate everything Amber did throughout the sale :)
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January 2024 by Mark Hall
Amber Browning is the best salesperson I’ve ever worked with. Not only was she professional, knowledgeable & proficient she’s FUN & has so much personality! If you want a car buying experience to remember GO SEE AMBER!
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January 2024 by Jerle Long
Very good overall. Courtney was very nice and professional as was other associates I encountered. Oil change and tire rotation took about an hour while I waited and very reasonably priced.
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January 2024 by Garner Coley
My Service person was very professional and made me feel welcomed answered questions I had never made me feel like I'm bothering him. Everyone was polite which is needed in today's customer. Service
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January 2024 by Joseph Rutledge Jr.
Ada Black, Mike Talley, and Caleb Cox provided me with awesome customer service. They genuinely care about their customers. You will be in good hands if you choose Barkley Buick GMC for your vehicle needs. Thank you!
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January 2024 by Taliyah
Went in for an alignment and came back in less than a week and mentioned the problem still persist and they refused to do the service again and/or refund. Paid $160 for them to not fix the problem. Customer service is horrible as they will not call you back when mentioned to where I had to stomp up there after waiting 3 days for an update just for them to say they can't do anything else or relook at it. Do not reccomend
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October 2023 by Shae
Have been using them for my car maintenance for over a year and have always been very satisfied. However, I recently had a balance and tire rotation done and in less than 24hrs the center cap on my wheel was missing. I called and was told that it was missing when the tire service man received my car for service but they would review the video tapes. I was then told that I left with all center caps intact and there was nothing they could do since I left my service with them all there. I explained my frustrations that it was their fault it fell off and was told all they could do was give me a discounted oil change. So now i am out $60 on a car part that they didnt properly assemble. Needless to say I will not be using their services in the future.
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October 2023 by John C Roboski
Poor communication. I drove information exchange. Inaccurate information about the prevalence of my vehicle’s problem—“rare” when I brought it in—“common” as time passed. The only accurate information I received was that it would take 5-7 days to begin evaluation. Over the next 30+ day I was told that the parts were there at least 3 times-not, , my truck would be the next on the lift for repair, sorry the phones were down so we couldn’t return your call, we are looking for a loaner car for you, when in fact they wouldn’t have a loaner car for me until they determined that they could complete the repair in 10 days. I did finally get a loaner vehicle, but bore the burden of no transportation for more than 3 weeks. This is absolute the worst experience with a brand/dealer I have ever experienced. I called to speak with the general manager about my experience. He was not available, and returned my call the next day. In his defense, my phone did not get his message, and I just assumed it was business as usual. When I finally got his message, I called back and asked to speak with him again. Never got a call back. I have bough/leased 4 vehicles from this dealership over the years. I tried to buy the current vehicle from them but my sales person could not find anything without ordering it and waiting a long time. I went online and found what I wanted at Bill Smith GMC in Cullman, Al. I called at 9:30 am, they called back before lunch, and my new truck was delivered to my door by 3:30 pm the same day. This is the second GMC truck I have experienced transmission issues with. I have spoken to other people who say that this is a very common issue. Your brand performance and dealership experience are driving me to try other brands, and if I do buy anotheGMC truck, I will take it the other GM dealer in town for service, or drive an hour away to avoid dealing with Barkley GMC.
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October 2023 by Clemertus Rollins
I dropped my car off on a Sunday for early bird service. I was told it would be ready at 1. I made it to the dealership around 3 something and was told it would be another 45 minutes. We left the dealership after 5:30. I'm definitely not pleased.
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September 2023 by Grant Skalnik
Had requested service appointment online and called dealership to be sure they had received. Let service advisor know the specific problems. Called day of appointment at lunch time to check on progress and was advised at that point they only have one person to run diagnostics for transmission concerns. At that time was told would be 1 1/2-2 weeks before it would be looked at. Up until this point had not been told about this time frame. The truck is fine to drive just wanted few things checked to be sure not a transmission problem coming. Advised service advisor could not be without truck for 2 plus weeks with it just waiting to be diagnosed and would be coming to pick up truck. Advisor then in his write up states customer declined diagnostics and took vehicle. That is improper documentation, I only declined to leave my truck sitting in Barkley's parking lot for 2 weeks and advised could not be without primary vehicle that length of time for it to just sit there. Very poor communication on service departments part all the way around.
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September 2023 by Cecil Hopkins
Arrived at the appointed time and was checked in. The waiting room was clean with plenty of room. The service was completed quickly and I was kept informed by text messages. The Check-out was fast and I efficient.
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September 2023 by speedd13
Had a non-functional headlamp, and couldn't identify anything obvious with the bulb, wires or fuse box. Paid for the $160 master technician to troubleshoot it. (They told me upfront that anything that was deeper than what I had already looked at would require it) they were able to trace the break to a bent connector somewhere and bent it back, resolving the issue. No additional charges. My only complaint is that it took, I think, 30 minutes from when the car was moved to the complete lane to them bringing me up to pay and only because I asked about the progress... So that was weird. For an appointment scheduled at noon, I got out at around 3pm. Still some of the best service I've gotten in Tuscaloosa. Would recommend?
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August 2023 by Katelyn Lawrence
Called and got an appointment. Dropped off the day before which was convenient. They called quickly with a dx, worked to get part covered under warranty, offered some suggestions, I accepted some and declined others and they didn’t push. Was serviced super quickly! Will be back, hopefully not soon though.
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August 2023 by Qwuan Barron
I think Chris And Jameson in the past have been great! This time I was helped by someone else that just didn’t seem to be as customer service oriented. I’ll be back again, but let’s try to keep the atmosphere consistent with your great customer service skills I’ve seen in the past.
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August 2023 by Michael Summerlin
Kept my truck for over a week for brake pads and a oil change. Technicians and service writers did not communicate maintenance. Constantly had to tell writer what needed to be done even know the GMC app and documentation was noted on the correct maintenance. Wrong parts were ordered caused more delays. Never was told a price during entire the process. Was told to have a good day on the seventh day and hit with a 800 dollar bill. Will never bring my vehicle back.
