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October 2023 by Brian Dale “#Baller#Dee#KateB” Pritchett
Well i didn't want to be there obviously, i wrecked my car once again on my way to work at FedEx ground at 2:30 in the morning. But the experience at Browns repair on 69south, was a good one. It was literally 15 minutes before closing time on a Friday. And they very politely said they would help. So the Young Man, I don't remember his name. But he was very polite and was quick about it. Now, rather he was being fast about it because it was like 10 minutes before they closed on a Friday none the less. He did his job, came outside to examine the new damage added on to the already current damage. Took photos of the damage, we went back inside and waited on him to figure up a estimate to fix it. Wasn't too long he knew everything the car needed for a total repair. I looked over the paperwork and his findings. Asked him some questions of course. Just wanted to be crystal clear on his findings. And I believe he did the correct findings on my vehicle now it's time to talk to the insurance company
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September 2023 by Micelle Williams
Owners and employees are great people's the secretary is awesome with a very nice personality.
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June 2023 by Kish
They told me that it would take maybe a week on my car, well one week turned into over a month. They fail to communicate, and they lied three different times on when my vehicle would be ready. So if you're in need for your car to get done in a timely matter then this is NOT the place to go to.Services: Painting
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February 2023 by Anita Tilley
They do a great job
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October 2022 by Michael Jones
It's a great place to check with if you have damage to your vehicle. Good Honest People
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September 2022 by Katharine Taglialatela
Do not go here unless you feel like waiting over 6 weeks for your car to be fixed. This would not upset me as much if I was originally quoted this long. If that were the case I would know in advance to make alternate transportation arrangements. I have called this shop at least different 5 times and each time I get a different date for when the car will be ready. It’s been in the shop for 6 weeks now and the last update I got was that the car would be ready two days ago. This was obviously not the case. A professional business would warn you in advance about lengthy repairs. Just to add all they had to do was replace one side panel. I understand the shop is busy and has other customers but this is very unacceptable and very unprofessional.
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August 2022 by Reese M.
My vehicle has been with Browns since May, it's now August and it's now August! The updates I've gotten from them are "we are backed up" or "we have all the parts, but we don't have anyone for the labor right now, or lastly, "we should have all the parts in next week." It's been months! I'm an independent contractor relying on my vehicle, but because of the lack of activity at Browns I've lost a SUMMERS worth of business. If they couldn't get it done in a timely manor or knew they didn't have the labor to complete the job then they should not have accepted it or kindly referred another place that could get it done! I'm highly vexed about the situation because I have to Uber or ride my damn bike by Browns and I can see the vehicles around mine being fixed but ZERO activity on my vehicle! The lack of communication and complete lack of customer care are the two things that throw fuel on the fire! I do not recommend this place at all!
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January 2022 by christian jackson
I had an unknown issue with my car and the service man helped me very quickly and efficiently. He was very kind and explained exactly what was going on. would return for sure
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November 2021 by K Tag
Do not go here unless you feel like waiting over 6 weeks for your car to be fixed. This would not upset me as much if I was originally quoted this long. If that were the case I would know in advance to make alternate transportation arrangements. I have called this shop at least different 5 times and each time I get a different date for when the car will be ready. It’s been in the shop for 6 weeks now and the last update I got was that the car would be ready two days ago. This was obviously not the case. A professional business would warn you in advance about lengthy repairs. Just to add all they had to do was replace one side panel. I understand the shop is busy and has other customers but this is very unacceptable and very unprofessional.
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February 2021 by Andy Reyes
DJ was really friendly and got my car in faster than any other shop in town. On top of that, my car was finished in about 2 weeks. Only a few blemishes left over and dust from the work that was done. But other than that I can’t complain.Edit: I had to revisit this review after having my vehicle repaired at Brown’s. I was in a rush to have my vehicle repaired and went straight to Brown’s for time. As time has passed, my vehicle has shown wear from the repair. First, my vehicle suffered damage to the FL wheel, running board, and driver side door. When I received my vehicle, the running board was not replaced and was still dented at one of the brackets that holds it to the car frame. The driver side door was replaced with a junkyard door and “re painted.” The paint is now starting to flake and the driver side mirror shakes at highway speeds. Simply put, the door was replaced and repainted, and the wheel was replaced. But they did not replace my running boards and I have had electrical issues ever since I had my vehicle serviced at Brown’s. Please inspect your vehicle and make sure you are content with the repairs.
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January 2021 by Sarah Trimmer
They went above and beyond my expectations! They are know exactly what they are doing when it comes to working with insurance and will make sure everything is done right! Beyond satisfied! Thank you so much!
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September 2020 by Timothy (Tim) Richardson
After having a car accident I needed a place to get an estimate for repairs and Brown's was recommended to me. Shane there went above and beyond to help me in my time of need. Very professional people who will work with you to provide the best service possible. I am very grateful for all off their help. I would recommend these guys to anyone with car trouble.
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September 2020 by Christopher Daniels
Top notch service. Very professional. Great Work.
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September 2020 by Stefan Farrington
I have used Brown's for many of my automotive needs and they have always treated me with dignity and respect. 10/10 would wreck again ?
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August 2020 by Jenna Hall
Brown's Collision Center is undeniably the BEST place in the Tuscaloosa area to get your car repaired and maintenance. Everyone in the office is friendly, welcoming, and very informative. I would not trust my vehicles anywhere else other than Browns because everything is always fixed correctly and in a timely manner!