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January 2024 by Tori Loden
My car was in the shop for a few months due to unforseen damages, and the whole time the Brown’s employees were very kind and good about keeping in touch. They did a great job fixing the damages and were super helpful!
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October 2023 by Holli Castillo
On 10-9-23, my daughter and I brought my car that was hit-and-run to Brown's after making an appointment online. The mechanic, Daniel, was rude, condescending, and acted like my daughter was stupid for bringing the car in and said she was a waste of time looking for a mechanic since the insurance company had already provided an estimate. He did not seem to want our business, which is fine. I am an attorney and know many people who might have used Brown's if not for the fact Brown's apparently does not need any business. Maybe it’s because they’re so understaffed.
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September 2023 by Nate Davis
I am torn with this review. Earlier this year I had my CR-V repaired at this facility. The work was done very good, the receptionist was nice and friendly and the adjuster that done the estimate was professional and friendly. I was very satisfied. I also paid out of pocket because it was damaged due to fault of my own. I have a Ridgeline that I needed an estimate on to see if I would pay out of pocket again, if it was over $3000, I would report it to the insurance. The receptionist was nice and friendly as I suspected she would be but it was a different adjuster doing the estimate this time. I told him what I needed but this guy wasn't as friendly as the other adjuster that sits in the office as soon as you walk in the door. He got my information, took pictures and said he would email me. He was very persistent about who my insurance company was. Now, I don't even know if I was going to report it. I needed to get the estimate to see if it was worth reporting. I told him qho my insurance company was and then he didn't seem like he wanted to really help me. Mind you, I don't have a rinky dink insurance company. I have State Farm. I have yet to receive the estimate. I am a little upset because they have done work for me before and I wanted to continue doing business with them. This go round, it seems like they don't want my business.
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August 2023 by Kristalyn
Very friendly customer service!The work itself was neat, and nicely done. And it was also done in a timely manner. I will use them again if I ever have the need!
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May 2023 by Marques Phillips
I had them to replace my front fender. I got my car back and they replaced my brand new caliber with rusted calibers. When I said something about it they denied it. They took the cover off my inside door handle. I’m never using them again.Service: Body & Trim
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May 2023 by Kaylor Hagerla
Horrible communication and left out some of the repairs i asked for. They are not very friendly and will leave your car to sit in their lot for eternities. I wouldn’t trust them to even repair a bicycle after my last experience
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February 2023 by Rob Reynolds
No complaints with work. However, they do charge almost 4% if u pay by credit card. On a 3100. Bill that's 125. Ridiculous. Won't support that again. Not interested in average clients. They seem to want only large insurance company jobs.Service: Body & Trim
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August 2022 by Johnny B
Browns Body Shop is a quality and customer satisfaction oriented body shop. Matt and Zach are really professionals when it comes to your damaged vehicle and working with your insurance company.
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August 2022 by Tara Coleman4512
The owner is a liar. He lied about getting parts to finish my car. He told me he’ll give me a call when they came in. I never got that called beware of the business.Services: Body & Trim
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July 2022 by Casey L.
I've used Browns on two vehicles. They were highly referred. My first vehicle had storm damage which put indentions all over my vehicle. Since my vehicle color is custom I was worried that they would not match it. Well to my surprise they did an amazing job! My dad was so impressed and whoever is their painter needs to be praised. Recently my tailgate needed to be replaced thought it took awhile they constantly kept me updated and was responsive till they were done. This place is highly recommended.
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May 2022 by Nick Nickles
Browns Body Shop is excellent, responsive and exceptionally professional. For the most part I dealt with Matt W, but others were so helpful. My son is at U of A, and his car needed repair from being hit. These guys dealing with me, and the insurance company was amazing, and so easy to do from Huntsville Alabama.Time to get the damage repaired was complete in a really good time, but not rushed. The car looks great.Highly recommend Brown's, you will not be sorry.Thanks Browns Team.V/r NickService: Body & Trim
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May 2022 by Jack Wickline
I wouldn't have my cars body work done at any other shop and I'm a mechanic they do damn good work
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December 2021 by Donovan Taylor
Brown’s body shop was fixed my car the same day I brought it in for really cheap. The mechanic I met was very down to earth and professional. I will definitely be coming here again if I ever need repairs for my car…. they fixed my cracked fender in 30 minutes and didn’t overcharge me at all.Service: Body & Trim
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October 2021 by Patricia Harris
State Farm wanted to total my car, I wanted my car fixed! Brown's body shop FIXED my car Great company!!!
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September 2021 by Christopher Amabile (Chris)
You know, I've lived in tuscaloosa for many years now. I have had my cars here more times than I'd like to admit. But every time I come (even when I have to pay cash), they always do a great job. I really am thrilled with the professionalism and courtesy that they extend to their customers. I am anticipating picking my car up next week, since it's ready. I already saw it, and they really did do a fantastic job. I highly recommend this place.
