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December 2023 by Chelsea K.
Do not have your jewelry repaired here!! I have never had a jeweler return a ring after coming back from being repaired and not have them offer for me to look at it under the microscope. So after paying and leaving, I took it out to discover that a chunk of the ring was missing with a diamond set on an angle with the outer band rough to the touch and visibly damaged. After returning to the store, they offered to repair it again. After three more weeks, it was 'better' but the damage to the ring is still visible. Further, after having the ring back for only a few weeks, one of the stones is already missing that they replaced. Absolutely unacceptable and I would steer clear of trusting them with your jewelry!
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August 2023 by john vick
They did a awesome job resizing and polishing a family ring i recently inherited. Thanks for a good experience!
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May 2023 by Bonnie Pennington
I had 4 rings that were very special to me. I took them to a local jeweler who created unique jewelry. I explained the meaning of the rings and was assured that he could create a simple yet elegant ring from the 4 rings and a gemstone I purchased. Long story short—after 6 attempts the ring was was atrocious! I was heart broken and and wanted to cry every time I looked at it.We had purchased several items from Fincher and Ozment in the past and were very pleased with items and the staff. I took the ring to Tom because he was extremely knowledgeable and trustworthy. I told him of my experience and showed him the mangled ring. I asked if it could be salvaged. Tom examined the ring and in less than 10 minutes he said this is what we can do and then drew a sketch of the repair.I picked my ring up yesterday and words cannot express how beautiful it is!! Thank you Tom for listening to me and restoring the ring to what I had envisioned.
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April 2023 by a google user
I highly recommend this Jeweler. I had a custom reset for my ring. Tom was so helpful and just great to work with. My ring turned out beautiful! And there are some gorgeous pieces of jewelry in Fincher& Ozment!
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February 2023 by Tom Brooks
Top notch service and selection at Fincher & Ozment. Tom Ozment and his staff made our experience very enjoyable.
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February 2023 by DAT ADVENTURE DUDE
ScammersWhen you go there they give different price for repairs, and when you go for pick up then they gonna try to charge you 3 times more , and start making stories.Very disappointedI never recommend anybody to go there .
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February 2023 by gabe senn
Great customer service! And good products, very pleased.
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December 2022 by Winn Prescott
Fincher & Ozment are first-class in retail. They prove why brick and mortar still matter because they treat people well!You are not just a customer to them. I highly recommend choosing F&O!
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December 2022 by Holly Otts
Outstanding customer service! Superb quality! Such a nice place to shop.
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December 2022 by Seale Broughton
Wonderful service. A Tuscaloosa institution. The Ozment brothers always go the extra mile.
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September 2022 by Joshua Stephens
Tom Ozment was absolutely fantastic in helping me find the perfect engagement ring for my fiancé. Not only did he help me find the perfect ring, he got it specifically made for her and delivered to me in Tampa within a tight window so I could propose on a special day. I couldn’t say enough about the professionalism and service of Fincher and Ozment Jewelers. My Grandad, Dad and now myself have all used this company to build engagement rings for our family. First class business ran by first class people.
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July 2022 by Cristian Sanchez
Excellent place for any of your jewelry needs. As a person that knows nothing about jewelry, I found it really great that the people at Fincher & Ozment were very knowledgeable and trustworthy.
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May 2022 by Rachel C
This place is wonderful! I was indecisive about picking out my wedding band. They were patient and never pushy. Cleaned my ring for free before my wedding. Highly recommend!
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April 2022 by Leah Gilmore
Wonderful experience. The jeweler was very helpful, friendly and gave the right amount of input/advice without being pushy. The quality of jewelry is impeccable while still affordable. Highly recommend!
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January 2022 by Matthew Norwood
Extremely angry with these people.I've been fighting all year to find someone that could custom make an engagement ring. Finally found these people a month or two ago. They assured me that they could help me design and have the ring on my woman's finger by my deadline of Jan 2nd.It's currently Dec 30th and while I could take them at their word that they have the ring, I'm not really inclined to do so. On Dec 28, they told me it would be delivered the next day and that they would call or email me when they had it.Yesterday came and went with no contact. Understandable. Today, I try emailing them and calling them. Their answering machine helpfully declared they'll be closed the 28 through the 3rd. I go by their store and, sure enough, it's barred up with a neat little sign repeating the same thing.So, the same day they said I might be able to pick up my ring was the same day they started their little "checking inventory" thing. No call; no email; nothing for over a month to tell me that they wouldn't be able to make my deadline due to a preplanned closure. Even their Google page says nothing about being closed before the holiday weekend.That's what really hurts the most; I could accept an unforeseen derailment, but they were planning this thing for months and told me not a word.
