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“I’ve never experienced such personal attention and white glove service when purchasing a mattress. I went into the store figuring I would only be about 10 or 20 minutes and would probably be mostly on my own. However, Hailey was genuinely concerned about what I was going to do for a bed in my new home. She put more consideration and thought into my needs than I could ever have. Now you would expect the sales person to know the industry, But she went over and above that and looked specifically at me as a customer and how, and if they could truly help me.
I was running short on time and she promised to keep looking into my needs. She texted me back a couple of hours later I put together a package for me that was absolutely astounding. I got more than I wanted and saved a lot of money at the same time.
The entire experience was so rewarding that the very next day I am looking into buying another set for my guest room. This is something that I had planned would be something I would do maybe six months from now, but all the hard work is already done with such a detailed and thoughtful employee.
If only all businesses worked this way.It”
“Staci, went ABOVE and BEYOND, to try and find me brackets for my bed. However, unfortunately, she was unable to get the exact bracket I needed for my bed. I received the BEST customer service from her, and we weren’t even face to face!! Thank you Staci !!!”
“Krystal was AMAZING! She has been working at Ashley for over a decade, so she was so knowledgeable about all of the products! Definitely will buy all of our future furniture from her!”
“Went in to look at recliners. I was greeted by Makayla, who was very pleasant and professional. Makayla was knowledgeable about the products and very helpful discussing and showing me options. I highly recommend Makayla and Havertys for your furniture needs.”
“Joseph James was very knowledgeable. He listened to my needs and gave helpful suggestions to give me the perfect mattress for my needs. Stop by to see him and allow him to fix you right up. For a great nice sleep.”
“Called Chris on Thursday afternoon 20 minutes before he closed, told him what I needed and he delivered and installed the mattress in my new Murphy's bed for us. I'm SO Glad I called Chris over a large mattress chain. He even brought us Bama Softball tickets RTR Thanks Chris.”
“What a wonderful store they have!! We went in and Daphne helped us right away and sold us on the most expensive bed they have ??. I guess she just has that charm about her and she knows these beds like the back of her head. Thank you for the time you spent with us. I would give her a 6 if it would let me!! Thanks again!!”
“Royal Furniture has always been my first choice when it comes to furniture shopping. During one of my earliest experiences I met a sales lady named Jennifer at the store in Tuscaloosa. She is very knowledgeable about their products and is very professional. Never has she made me feel rushed nor is she pushy like other salespeople. It has been several years now and Jennifer is always the lady I ask for when shopping there. She’s my “go to”.”
“While we had cloey as our shopping assistant each time we have been there, everyone else we have come across, which has been around 5 others, has been equally amazing and "normal" as I call it. When I say "normal" what I mean is relaxed yet available, and receptive to what our needs are while being jovial and having fun. We bought all new furniture for our house, and were given quite a few concessions on different pieces that we liked. Bottom line, they work with you on what you want. Exactly the way customer service should be handled. At this point, I feel like Ive known Cloey for years...an old friend. And now that I do know her, Im so happy to know she will be an old friend one day. You guys at Spillers Furniture on 15th street are AMAZING and I will be back soon for more furniture ?and not just her Basically Every employee had good Customer Service experience by greeting me with a smile on their faces and saying hello thank you and come back to the store I love that about spillers furniture keep up the good work you guys ? ?”
“I was helped by James and he was very helpful, polite, and professional. He made sure I had a good plan to go along with the furniture I wanted within the space I was describing. The store itself had plenty of selection to choose from and I look forward to returning”
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“I came to Sleep Outfitters after a 11 hour road trip. Needless to say i was very tired, but had to get a bed before school started. Thankfully I ended up at Sleep Outfitters with Elizabeth as my help. She immediately greeted me and helped me pick a perfect bed. She was very knowledgable and made sure that my bed fit my needs, and stayed within a very reasonable budget. I am very pleased with the mattress and Elizabeths help. I recommend Sleep Outfitters and Elizabeth to students, families, and anybody who wants a goodnight rest!”