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July 2023 by Beverly Prater
No problem getting a truck but it had no AC.
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April 2023 by Scott Akin
Very helpful
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November 2022 by Jerry W.
I drove 3.5 hours to look at and test drive a truck They had for sale and was treated like trash. Very unprofessional and unpleasant people working here. They where very shaddy about everything,didn't know how to communicate with me as a customer. My recommendation is to stay away from this location. No matter what situation I am in I will never us penske in Tuscaloosa ever. Get better people yall are running a business and top priority is the customer.
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August 2022 by Damon Davie
I feel better driving Penske trucks for longer one way trips or cross country excursions like the one I'm currently on. The trucks are newer and the reservation process is seamless. The truck I picked up was relatively new. After several moves since the start of the pandemic, I've just never had an issue with these guys.
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August 2022 by Matt Bachtold
Quick and helpful service
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August 2021 by Barry Vice
Everytime I went there I walked through the shop nobody to be found ????
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June 2021 by Terrance6204
Great, fast and friendly
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April 2021 by Jeanette Hill
Theg were courteous, knowledgeable and fast. Great place.
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January 2021 by Alpha Craig
Good service
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September 2020 by Christina Wright
Very helpful. Helped me with a truck after a screw up
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September 2020 by Virginia E.
Gave us an 18 foot truck that wasn't sanitizes instead of the 10 foot truck we had ordered that was sitting right next to the 18 foot one and said "sanitized and ready to go" and when we told them that was our truck they said we were wrong. The truck literally has food and someone else's rental agreement in it from the prior week. Not to mention they screwed up our payment when ours was $80 originally and we paid $275..... not to mention we only needed a 10 foot for a few hours to go to Birmingham and back to Tuscaloosa when they gave us an 18 foot truck we are uncomfortable using and it took over an hour just to get the truck
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August 2020 by Zane Farris
Me and my girlfriend were looking to get a truck to move 8 hours North. The only thing they had was a 26’ box truck and we thought we’d give it a shot but we were incredibly uncomfortable with the thought of driving it for a long trip. The staff was willing to look into getting us another truck and ended up giving us our money back when we ultimately decided not to go with a truck. Awesome service.
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July 2020 by Alexandra Lepley
First and last time I will ever use Penske. I went to pick up my truck that I had reserved 4 days prior only to be told they don’t have a truck for me. They best they could do was give me a truck in Birmingham at 7 am the next day. So i had to drive an hour to Birmingham then an hour back to Tuscaloosa to meet the movers at 8:30 then drive 5 hours home. The man I spoke with was not apologetic at all and when I asked for a discount he said he would give me 50% off but when I got to Birmingham he had only discounted it to 35%. Awful experience.
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February 2020 by Shelby Van Arkel
This is the second time I have used them. Great equipment and friendly service. Love the road side when you need it. Go see Kris at the Tuscaloosa office. He will
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October 2019 by Alex Bush
Fastest tire change ever!. Trk 177775
