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March 2024 by Iman Dayarian
The reputation of being a nationwide chain and charging higher prices doesn't necessarily equate to quality service. Despite these factors, I've found my recent experience with their service to be unsatisfactory. I initially attempted to repair one chip myself using a $15 kit. However, when faced with two additional chips resulting from road work in my neighborhood, I decided to seek professional assistance from this establishment. Their assessment of one chip as "surface damage" and their inability to address it left me dissatisfied. Additionally, for the previously repaired chip, I noticed no discernible difference in its appearance before and after their attempted repair (money paid for no result). As for the most recent chip, not only is it still visibly present, but there's also a noticeable white/gray stain from unsmooth resin in the center of the chip. No wonder they require full payment at the time of online appointment scheduling.
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March 2024 by Karen P
Quick and friendly service. Explained every step and what to expect
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February 2024 by John H
Worst phone system on earth!!
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February 2024 by Lola McCord
My windshield replacement was handled promptly and courteously. The facility is clean, and the waiting area featured a TV and refreshments, which were much appreciated since this kind of work does take some time. I can comfortably recommend Safelite for windshield replacement.
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February 2024 by C Dave
If I could do zero stars, I would. For starters, I’m not the type of person to do bad reviews, but when I can’t get someone on the phone to help with my disaster of an experience, that’s concerning. First, I put in a claim to fix the crack in my windshield. I had just spent a lot of money to get my entire windshield tinted and was told SafeLite could fix it. After the technician came in, he made the crack worse. It began to spread and the policy says that SafeLite would replace my broken glass. I wasn’t too caught up on my windshield having to be replaced. Life happens. Once I was able to schedule the appointment to get my replacement windshield, it was fine for a while. After about a month of it being installed, my car began to leak right where the windshield would have adhered to on the top of my car. I can stick my whole index finger between the actual glass and where it’s supposed to be stuck on. Now, I have a leaking issue and cannot get anyone on the phone to help. The call would ring one time and automatically tell me there’s no one that is able to help me. I’m a very delicate car owner and take extremely good care of my car. It’s beginning to have a mildew smell to it and it’s something that needs to be fixed asap. Technicians were cool guys, but need to make sure job is done correctly before trying to rush off to the next project. Thank you.
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January 2024 by Will X
We had an appointment for 1130 am. Super easy check-in. However, we were super early. They had a cancelation and moved us to that time. Joe was super efficient and fast. He explained why to get this repair and how it would protect us if something happened. We were in a 40-foot truck and had to park on the street in front of the business. No problem, Joe came out and did his thing. Awesome work.
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January 2024 by Perri Faulkner
So far, the windshield replacement is fine. However, they have charged me twice for what is an insurance claim on the pre-authorization I did for a specific amount, and I can’t get anyone to call me back to confirm my money will be refunded. This is extremely frustrating.
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January 2024 by K James
Excellent work. It took a little time to get the windshield because of the type of vehicle, but Safelite got it done. Great customer service
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January 2024 by willie steele
Great customer service.
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October 2023 by LaTonya Gaines
I arrived early and I was still able to get the exact same quality service as those with appointments. I even received a follow up call and email asking how my service was.
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October 2023 by Savannah Spring
The receptionist and technician were really helpful. I went in fully expecting the replacement charge, but they determined the root cause of my problem (the glass needed a deep clean, I couldn't remove it myself) and didn't charge me the fee. Honest service and quickly done too!
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August 2023 by andrea whitten
It took 3 times to get it right but I would use again took 117 dollars off cause of inconvenience
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August 2023 by SAY What!!!!
We had technician Hayden come out to replace my windshield and he done a great job. I was a bit nervous after the previous place replaced my windshield before and messed up a lot of my trim pieces but he we above and beyond getting the job done and very precessional. I highly recommend Safelite Auto Glass for your repair and replace needs.
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June 2023 by Chrysoula Brison-Holtzhauer
The atmosphere was clean, friendly and waiting area had snacks & coffee. Pleasant people. However, the "repair crew" seemed a little too young to have enough experience to fix my windshield... as predicted, they came back in 25 minutes and told me the round crack now spidered out and they caused a 4.5 inch crack on the windshield. I always had doubts about this repair method; perhaps it's not their fault at all. I'm just a little perturbed at USAA for suggesting a subpar service, when they know we military folks demand from others the same professionalism & perfectionism from others and this service wasn't it..!!!
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June 2023 by Tarnese Price
2 years later got the same issues crack across entire windshield and warranty will not cover. Waste of money.