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December 2023 by Diana M.
This is the worst storage company to rent from and they have increased the price every month since I had this unit.I have some med issues and they will not work with me to keep some of the sentimental items I have in the unit.I would not advise anyone to rent from radiant storage in Tuscaloos,Alabama or anywhere in the U.S.
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November 2023 by Elizabeth
I moved to Tuscaloosa fleeing domestic violence. My children and I caught covid shortly after moving here and has been battling that for the last month. I called the storage people on multiple occasions to keep them posted. I was told I would have to pay a late fee but they would work with me. Well that was a lie. They not only charged me the rental fee for November but also charged me a lien fee of 125 dollars and also has threatened to sell my stuff on the 18th of the month. So they have basically charged for a new month and add a huge lien fee like I don't get the option to use the full month they are charging me for and they want to sell my stuff in that same month. This place lies and pretends to work with u and all they are doing is ripping u off and stealing your belongings. My storage was 74 a month and they want 299 dollars or they are keeping my kids belongings. So the pretty much charged me 200 dollars for one month and in that same month planning on stealing our stuff. BE VERY CAREFUL OF THE SMALL FINE PRINT OR THIS COMPANY WILL RUIN YOUR LIFE AND KEEP YOUR STUFF LIKE COMMON THIEVES. And the storage is only 5x10. Smh
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October 2023 by Rigby H.
DO NOT RENT HERE. There is no office to talk to REAL people, and the people you talk to on the phone are scammers. I rented a unit from July 14-August11 and was told I could pay a prorated rent fee for the two months all at once, and things would be completely dealt with. Lo and behold, they turned on Autopay on my account, and rented out a unit to me for months. Now I'm having to pay money I can't afford because of their deceipt
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September 2023 by diana moore
This is the worst storage company to deal with.when I first started renting my unit it was with Campus Storage and there was someone in the Tuscaloosa Office to deal with any problems,but with Radiant Storage everything has to be done online and when you have a issue they are hard to get in contact with.I needed to change my payment due date but they said they couldn’t change it resulting in them charging me a late fee and a convenience fee to pay online by credit card.I wish that they would put someone in the Tuscaloosa office to make the payments here instead of online.I am a older Adult and don’t like dealing with debt cards.
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August 2023 by Jack Donald
Wonderful customer service Patricia was great couldn’t have asked for a better experience
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August 2023 by Jamie Kennedy
It's horrible unit will not lock no one is coming over an hour. I did get a call do to bad review super fast 5 min after I left a review. Be warned no one is coming unless there is a crime. So if the unit will not close they offer u to move all your stuff to other one. The lady called said online only no one is coming. I told here to email me so there no hear say. I will be suing . She still not sent one email. I have a phone record so this multiple time is a lie.
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August 2023 by Wachu Talmbout
PLEASE help that young lady find her father's ashes that was in her storage that she was renting from you
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August 2023 by Jimmy Morrison
Add-on fees, “mandatory” insurance… not as advertised. No attendant on-site. Outside appearance is not well maintained, with one drive-up unit missing a door.
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June 2023 by Bridgette B.
Not very professional.. rates goes up and they don't like to work with u.. u can't talk to someone in person on the property.. rates are ridiculous, and u have to pay online.. I would recommend this storage to anyone..
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May 2023 by James Giovannelli
***** BEWARE *****Reserved a unit a month in advance with an email confirmation . Went on my reserved day to get key and pay for first month. My unit was given to someone else. Apologies do not help when it’s move out season at the university. They do have larger storage units available but would not give it to me on their dime.
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May 2023 by T K (Constructable)
THE WORST!!!! They make renting a unit harder than purchasing a home! Great location, but get ready to be on the phone for hours on end with NO results!! They also are false advertisers and even if you have email confirmations from them on pricing and unit selections, they will not do anything about it. Ridiculous. Do NOT recommend.
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December 2022 by melinda sisson
I had a last minute need for a storage unit and called the office and Autumn helped me with it. She met me there and even helped me unload my things into the unit. She is the best!!
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December 2022 by Ashley Pate
Thanks for the wonderful customer service always got a smile waiting at the counter, and very helpful staff!!!
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November 2022 by Beth Duvall
Great Service by Autumn at he local store
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September 2022 by Reagan Schaffer
Great place! Climate controlled storage was nice and cool throughout the whole summer
