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July 2023 by Anne Brandon
Tom and his assistant, Amy are the Best! Tom has repaired my tennis bracelets over the years, serviced my watch, saving me hundreds of dollars each time, and repaired rings. He curated a new necklace out of a large diamond cocktail ring and even paid me for the platinum shank. He does quality work and takes the time necessary to exceed your expectations.It is always a joy to see Tom’ and Amy’s Yorkies in out of their playpen, at the store!
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June 2023 by Kimala P.
They fixed my bracelet and it was shining like new money? great service
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May 2023 by Mari
I honestly had high hopes for this jewelry place. I do not recommend. This repairman and his staff charged me $25 dollars to fix my necklace the first time. Well, sadly the necklace broke in the same spot and they wanted to charge me $48 this time. I explained that I was charged less the first time and the rude lady who assisted me kept going back and forth with me. It’s not my fault that the people who work there are not all on the same page. They LOST my business today. I should’ve stuck with Bromberg’s in Birmingham!
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May 2023 by Tina Connell
My husband has purchased beautiful, high quality rings from Tom’s Jewelry. Along with repair of jewelry even those purchased or not purchased from Tom’s Jewelry.
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April 2023 by Christian Fay
Although Tom offers comparable prices for fixing jewelry, he was very dismissive and has very terrible customer service. There is not a reliable timeline for when he will get repairs done. Additionally, when we went to get a ring re-sized he broke part of the black onyx stone and failed to acknowledge that it was from his doing and was very rude and dismissive when we were trying to resolve the problem. I would recommend finding a different Jewler to have your pieces worked on.
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April 2023 by Rene Vazquez
I went in just to get some quotes and Tom was very rude and became very defensive when I only sought out information. I asked if I had done something wrong only for him to turn his back and walk away leaving me to just stand there. I collected my belongings and left feeling very belittled for only asking simple questions such as turn around time, price, the process, etc. I do not recommend anyone use their services as I can see this is a recurring theme in their establishment.
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March 2023 by Maryann W.
Work was super fast and very professional! But some of the most unfriendly ppl I've ever met in business. Although the work was great, if I found another place I would go because it felt like I was almost a nuisance from the moment I entered thru the doors. No one spoke and no one smiled. I was completely invisible.
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March 2023 by Kai Walls
I went in today to get my chain reattached after a link broke off and they fixed it with no charge and in around 5 min. This place is amazing
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February 2023 by Lynn Rachkiss
Needed a new battery put in a vintage Swatch. I was in and out in about 15 minutes! Excellent service.
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January 2023 by Holly Holman
I took in a beautiful new acquired tubogas bracelet that needed 2 links repaired and soldered back in place. Picked it up today and it's a complete mess. Extremely sloppy work. The links are in 1 clump and part of the inside of the bracelet is still visible. The Italian Hallmark has been partially removed and that wasn't even part of the original damage. Finally, the work isn't polished smooth so there's scratchy areas on my wrist where there weren't before. I'd rather have a jeweler tell me they can't do the work than have them do this.Also, just noticed one of the pave diamonds is now missing.
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December 2022 by Felicia R.
I have used Tom's Jewelry Repair on many occasions and just want to let you know that I've been very pleased with my jewelry repairs. I highly recommend if you need any repairs or even looking for some fine, great, quality jewelry, this is the place to go. I've purchased several jepieces recently and I've have been highly satisfied. If you are in need of any jewelry repairs please give Mr. Tom a try. If you're in the area, stop by and see his many items. You will Not be disappointed.
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October 2022 by Jodi Wilson
Tom is quite possibly the rudest person I have come across in business in the tuscaloosa area. He gave me a value on a ring and when I asked "really?" He literally turned his back on me, rudely walked away, and said I can't help you. It was awkward and unprofessional. I recommend driving any distance to avoid having to deal with Tom and his staff.
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September 2022 by Steve (Cyclonaut)
Very few earn 5 stars, but can't say enough good things abut Tom's. Great value, service and attentive staff. A better selection than one would expect within the smaller space. Excellent prices!
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August 2022 by M Langham
Honest and friendly. Does good work and will let you know if he can't do something. He has done a couple ring settings for me, changed some watch batteries and is currently repairing some bracelets.
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July 2022 by Jeffrey Johnson
This guy is the king of jewelry repair. Tom is wonderful and I wouldn't trust anyone else with a watch. His prices are great, and his gold stories are hilarious.