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December 2023 by Solara
Recently, I experienced the worst customer service at Tuscaloosa VA Federal Credit Union (VA Site). I’m still waiting for a card that was supposedly requested 1month ago.The staff will not return phone calls to follow-up with issues, and avoid “speaking“ with you to address problems. Prior to 2023, and for 30 years, I bragged about the wonderful staff, and exceptional customer service I received. However, the current employees (tellers, card services staff, etc.) are unprofessional, and seem to have poor communication skills and work ethics. Mr. CEO and COO, please review the daily operations, and work processes at your financial institution.
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December 2022 by Zachariah Morris
How is a VA credit union not affiliated with Navy Federal? What an absolute waste of space
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November 2021 by Whitney Gay
The staff at the TVACU are amazing! So knowledgeable and so willing to help. They truly go above and beyond!
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August 2020 by theressa boehm
Staff goes out of there way to help with any questions or anything you need.
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April 2018 by Tannoccus Bryant
Convenient for VA employees. Only reports to one credit agency. Great frontline staff! They know me by name.
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July 2017 by Laura Wilson
Friendly employees
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July 2016 by Valeria Rudolph-Rivers
Excellent staff! Excellent service!
