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July 2023 by Lucille Williams
Easy check in but the wait time could be a little bit better.
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March 2023 by KY 305GARAGE
First time and last time I go to any Walmart for car maintenance services. I went in Sunday 03/05/2023 at 1:45 pm, I wanted to get 4 tires mounted in my Toyota Tundra. I detailedly explained the greeter of the car service department that I brought my own tires to get them mounted. She said that wouldn't be a problem and told me wait time was about 2.5 to 3 hours. I agreed to the wait time, around 4:30 pm (about 3 hours later) they finally get my car on the lift only to explain me that they were not gonna do the job since the tires I brought were not "new". I stated to them that they were new they just didn't had the sticker labels on them and that I was told by the greeter it wouldn't be a problem. The red headed lady (seemed to be the manager or one in charge) that day, refused to mount my tires since it was against "company policy" to do so. Basically they wasted 3 hours of my only day off during the week. Very unprofessional staff like most of the workforce in Alabama.
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March 2023 by Bad News Gary Brown
Told my daughter that she didn't need a battery for her car and come to find out, she did .
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December 2022 by Terry Maggi
Stoped in to get two new tires. It took 3 hours before they got to my vehicle. Good and friendly service
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September 2022 by Barbara Hall
I always have new tires installed at the Tuscaloosa Walmart. This particular time there was an upsetting miscommunication. The much needed tires I ordered, and had confirmed were in house, actually were not when I arrived. And although, at that moment I was not at my "kindest", Ken, the department's manager, was extremely patient and very helpful. Even his follow-up was exemplary. His efforts helped me find tires in stock at another Walmart that I was able to have installed that same day. So this review, and my 10 stars (I know there are only 5 here) are for him! Thanks much Ken! You're efforts are greatly appreciated.Service: Tires
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September 2022 by Sherry Ann Weller
I was very impressed with the convince of getting new tires. They got me in and out in a reasonable amount of time. Staff was very professional.
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August 2022 by Tim Tubbs
Service was fast and friendly the gentleman that checked me in was great
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April 2022 by Princess Tierra
I went to the Auto Care Center to get a new tire on my vehicle.The customer service Rep Sam was amazing! She greeted everyone with a Goodmorning and went out to check on the status of my car bc I was waiting for so long! She also helped me solve a few other issues I had! She was such a sweetheart! Thanks again Sam for going out your way to help me! Also the girl who took down my info and have me the stickers for my keys outside was nice too!
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March 2022 by red runner225
Waited for about an hour cause no one was back in the automotive department so wasnt at all pleased
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January 2022 by K S
Ordered tires online, went to have them put on, was told they never arrived, and couldn't get a single person to answer their phone lines. Walmart has basically gone down. Most employees seen as of they're rather pull their fingernails off with pliers than be at work. You can call their store and it will just ring and ring. Walmart corporate should really step in. Store is always disgusting now, nothing is kept in stock, and you can forget any one helping you with anything. I will say the tire center manager was nice and tried to be helpful.
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December 2021 by Jonathan Beckham
Trashed up place. Only decent nice employee was the greeter at the door. Shelves empty. Store always in a mess.
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December 2021 by Denise Lowe
They were quick and fast I guess maybe I said about an hour I stayed very nice
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November 2021 by Antwan Johnson
I urge people to take their money else or service your vehicle yourself
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October 2021 by Alexis Eady
Check in team member was super helpful, and she communicated with the other employees. Had my car fixed in a short time. I appreciate y'all!
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September 2021 by Meika Prince
The females working at the service center were rude, they walked around looking over all of the customers waiting to pay for their oil change. One walked away as the one asked me what I was waiting for. After I told her she checked out 2 ppl in front of me and walked away. The second female returned and asked my name and finally returned my keys. This is the first time that had happened to me here. I will no longer be getting my oil changed here.